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London Borough of Enfield · Within ULEZ
Car Accident Claims Palmers Green | Non-Fault Support, N13
24/7 recovery, secure storage, repairs and like-for-like replacement vehicle support for non-fault drivers in Palmers Green (N13). CCTV disclosure filed inside the 14-day retention window.
- London Borough of Enfield coverage
- Within ULEZ
- Met Police protocol literate
- CCTV disclosure inside 14d
1
Palmers Green postcode
24/7
Dispatch
£0
Upfront
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
Reviewed: Written & reviewed by: CityGrip Editorial Team (City Grip Ltd)Borough: London Borough of EnfieldPostcodes: N13Nearest A&E: North Middlesex University Hospital (N18 1QX)
On this page
Do you cover non-fault accident claims in Palmers Green?
Yes - we coordinate non-fault car and van accident management across all N13 postcode areas within Palmers Green, part of the London Borough of Enfield. Services include 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination and like-for-like replacement vehicle screening. We file CCTV disclosure with the relevant highway authority inside the typical 14 to 31-day footage retention window, and we coordinate with the Metropolitan Police for collision reporting under the Road Traffic Act 1988.
Borough
London Borough of Enfield
Postcodes
N13
ULEZ status
Within ULEZ
Nearest A&E
North Middlesex University Hospital
Coverage detail
Postcode coverage in Palmers Green
Palmers Green occupies the N13 postcode district almost exactly, with live sectors running N13 4, N13 5, N13 6 and N13 9 across the town centre and the surrounding residential grid. N13 is the address for Green Lanes through the town centre, the Triangle, Aldermans Hill and Palmers Green station, Hedge Lane, Bourne Hill, Fox Lane, Broomfield Lane, Powys Lane, Firs Lane and Hazelwood Lane. The district is bounded by N21 Winchmore Hill to the north, N14 Southgate to the north west, N11 New Southgate and Bowes Park to the south west, N22 Wood Green to the south and N18 Edmonton to the east. That boundary detail matters when you report a collision, because a driver who simply says the crash happened on Green Lanes needs to state which side of the North Circular they were on. North of it you are in Enfield and N13; a short distance south of it Green Lanes crosses into Haringey, where a different council's cameras, highways team and reference numbers apply.
N13
Non-fault accident support in Palmers Green
Palmers Green sits in the southern half of the London Borough of Enfield, roughly eight miles north of Charing Cross, and occupies the N13 postcode district almost in its entirety. It is a classic outer London railway suburb: the line from Wood Green to Enfield opened in 1871, a station was built on Aldermans Hill, and the fields that gave the area its name were built over with the Victorian and Edwardian terraces and semis that still define it. The commercial heart is the stretch of Green Lanes running north from the North Circular, with the Triangle at the Aldermans Hill junction, less than a hundred metres from the station, acting as the pivot point for shoppers, buses and drivers alike. Palmers Green has one of the largest Greek and Turkish Cypriot communities in the country, which keeps the high street busy with independent restaurants, bakeries and food shops well into the evening alongside the national chains clustered around the Triangle. Broomfield Park, with the burnt out shell of Broomfield House at its centre, provides the green lung between Aldermans Hill and Powys Lane. For drivers, the practical consequence of all this is a dense residential grid with permit parking, narrow frontages, and a single busy spine road carrying far more traffic than the streets on either side of it were ever designed to absorb.
Two roads shape almost everything about driving in N13. The first is the A105 Green Lanes, an eight mile route that runs from Canonbury through Islington, Hackney and Haringey before entering Enfield, and here it is the borough council rather than Transport for London that acts as highway authority. Since the Cycle Enfield scheme was completed in March 2018, the Palmers Green section has carried segregated cycle lanes, rebuilt junctions and rearranged on street parking all the way north towards Enfield Town, which changed the kerbside geometry substantially and left far less informal space for stopping, loading or waiting. The second is the A406 North Circular, which clips the southern edge of the district as Bowes Road and Telford Road and crosses Green Lanes at the junction known locally as Clockhouse. That road is part of the TfL Road Network, a red route where stopping is prohibited, and it was rebuilt between 2010 and 2012 under the Bounds Green improvement scheme, which widened it to a predominantly two lane dual carriageway between Bounds Green Road and Connaught Gardens and added bus and cycle lanes, upgraded lighting and crossings, and a fully accessible footbridge at the Bowes Road and Wilmer Way junction. The A10 Great Cambridge Road, also a TfL red route, runs north to south a short distance east. National Highways only enters the picture at the top of the borough, where the A10 meets the M25 at junction 25 near Waltham Cross.
The result is an unusually sharp contrast within a single mile. Green Lanes through the town centre has been a 20mph street since Friday 6 March 2026, when Enfield Council switched on new limits in the Palmers Green, Southgate and Edmonton town centres, while the North Circular a few hundred metres south still runs at the higher limits Transport for London sets for a strategic orbital route. Drivers cross that boundary several times a day, and a good share of the non fault claims that come out of N13 involve a vehicle that has just come off, or is about to join, the A406. Add the density of the residential grid, the camera enforced modal filters in the Fox Lane area, and the sheer volume of delivery vans, school run traffic and private hire work along the Green Lanes corridor, and you get a claims profile dominated by three things: low speed shunts and turning collisions in the town centre; heavier impacts and lane change disputes on the North Circular; and a steady stream of parked vehicle and manoeuvring damage in the terraced streets, where liability often rests on evidence that stops existing within a few weeks. The whole borough has been inside the expanded Ultra Low Emission Zone since 29 August 2023, which matters practically as well as environmentally, because any replacement vehicle supplied after a non fault accident here has to be ULEZ compliant or the driver simply cannot work or commute in it.
Traffic and road conditions in Palmers Green
The busiest and most contested point in Palmers Green is the four arm signalised crossroads where the A105 Green Lanes meets Hedge Lane to the east and Bourne Hill to the west, at the northern end of the town centre. It has historically run without a pedestrian phase in the signals, on the reasoning that giving people on foot a green man would hold up traffic, and Enfield Council has consulted on adding signal controlled crossings to all four arms together with an all red phase that stops every vehicle movement at once, subject to Transport for London approval of the signal changes. A London Cycling Campaign analysis of five years of collision data ranked it among the borough's worst junctions for people on foot, alongside the Green Lanes and North Circular junction just to the south. For drivers, the recurring patterns here are right turn conflicts across oncoming traffic, rear end shunts as queues back up from the signals, and swipes involving cyclists using the A105 lanes where they narrow at the junction mouths. Further south, the town centre stretch through the Triangle produces a different mix: vehicles emerging from side roads and service bays, doors opened into the cycle lane, and collisions during the reversing and repositioning that the rearranged parking bays encourage.
The A406 through Bowes Road and Telford Road is a different environment again. It is a red route, so there is no legitimate stopping other than in a genuine emergency, and it carries orbital traffic at strategic route speeds within metres of housing and school frontages. The alignment has never been fully resolved: grade separation schemes for the Telford Road and Green Lanes junctions were abandoned in the 1970s, and although the Bounds Green works of 2010 to 2012 widened the road and tidied the junctions, traffic still negotiates a signalised sequence rather than flowing freely, and the corridor retains the awkward turn between Telford Road and Bowes Road that has always caused trouble for larger vehicles. Clockhouse, where Green Lanes crosses the North Circular, is the pinch point for anyone travelling between Palmers Green and Bowes Park or Wood Green, and it backs up hard in both peaks. Typical collisions here are lane change and merging impacts as drivers position for the Green Lanes turns, rear end shunts into stationary queues at the signals, and side impacts where drivers misjudge the gap turning across the dual carriageway. Because the A406 is TfL's road rather than the borough's, and because stopping is prohibited, a non fault driver hit on it usually has very little time at the scene before they need to be recovered clear of the running lanes.
Away from the two main roads, the pattern is shaped by the residential grid and by traffic management. The Fox Lane area between Palmers Green and Southgate has been a quieter neighbourhood since a trial began in September 2020, with camera enforced modal filters at points including Fox Lane's junctions with Selborne Road, Oakfield Road and The Mall, and permit exemptions for Blue Badge holders living inside the zone. Through traffic was pushed out of those streets and onto the boundary roads, which concentrates turning movements onto Green Lanes, Bourne Hill and Aldermans Hill. Aldermans Hill itself carries station traffic, the 121, 616 and W6 buses and a constant flow of drop offs, while Green Lanes at the North Circular is served by the 34, 102 and the SL1 Superloop, which has run between North Finchley and Walthamstow Central via Palmers Green and Silver Street since December 2023. Arriva London's Palmers Green garage adds bus movements in and out of the surrounding streets throughout the day and night. Event traffic is a genuine factor too: Alexandra Palace sits around a mile from the North Circular in neighbouring Wood Green, and its concert, exhibition and darts crowds push extra vehicles onto the A406 and Green Lanes on event evenings, while Tottenham Hotspur Stadium events a few miles south east load the A10 and A406 corridors and bring event day parking restrictions with them.
PALMERS GREEN
03
Section 3 of the walkthrough.
How we handle Palmers Green accident claims
Getting the evidence right in Palmers Green means knowing which body actually holds it, because the answer changes street by street. Green Lanes, Hedge Lane, Bourne Hill, Aldermans Hill, Fox Lane, Broomfield Lane and the residential grid are Enfield Council's highways, and council camera recordings are held by the Enfield Public Safety Centre, which retains footage for up to 31 days in line with Home Office guidance. A request relating to a collision is normally made on the driver's behalf by their insurer or accident management company through the council's CCTV team, and charges apply for an initial search and for an evidence pack, although an individual can separately make a free subject access request for footage of themselves. The A406 North Circular and the A10 Great Cambridge Road are TfL Road Network red routes, so disclosure for those has to be sought from Transport for London instead, and TfL's live traffic cameras are monitoring tools rather than an evidential archive, which makes speed essential. Bus camera footage sits with the operating company rather than with TfL and is often kept for only a matter of days, commonly somewhere between four and fourteen, so if a bus was alongside on Green Lanes or the North Circular that request has to go out immediately. Collisions here are policed by the Metropolitan Police North Area Basic Command Unit, which has covered Enfield and Haringey together since January 2019, and where details were not exchanged at the scene the incident must be reported to the police within 24 hours.
On the ground, CityGrip handles the practical side so a non fault driver in N13 is not left negotiating with the at fault insurer alone. We arrange recovery, which on the A406 means getting the vehicle off a red route quickly and on Green Lanes means finding a lawful loading point rather than blocking a segregated cycle lane or a bus stop, and we then move damaged vehicles into secure storage rather than leaving them on permit controlled terraced streets where they attract penalty notices and further damage. Recovery and delivery routes are planned around the Fox Lane camera filters, because a vehicle that passes one without an exemption will pick up a penalty charge notice regardless of the reason for the journey. We instruct an independent engineer to inspect and report, coordinate the repair with an approved repairer, and put the driver into a like for like replacement while their own vehicle is off the road, including vans and, for licensed private hire and PCO drivers, a properly licensed and ULEZ compliant replacement so income does not stop. We do not work with hackney carriage or black cab operators, and we do not handle HGVs, lorries, buses or coaches. We do not run personal injury work in house either: where someone has been hurt, the injury element is referred to an authorised legal partner, and only ever with the customer's separate written consent.
Major roads and known hazards in Palmers Green
The road authority for each route is identified so the right disclosure request (borough council, Transport for London, the City of London Corporation or National Highways) can be filed inside the typical 14 to 31-day CCTV retention window.
| Reference | Road / corridor | Notes |
|---|---|---|
| A105 | Green Lanes | The north to south spine of Palmers Green and its high street, running from the North Circular up past the Triangle towards Winchmore Hill and Enfield Town. Enfield Council, not TfL, is the highway authority here, so borough CCTV and borough highways records apply. Since the Cycle Enfield scheme completed in March 2018 it has carried segregated cycle lanes, rebuilt junctions and rearranged parking bays, which removed most of the informal kerb space drivers used to rely on for stopping and loading. |
| A406 | North Circular Road (Bowes Road and Telford Road) | Clips the southern edge of N13 and crosses Green Lanes at Clockhouse junction. This is a TfL Road Network red route where stopping is prohibited, rebuilt between 2010 and 2012 under the Bounds Green improvement scheme as a predominantly two lane dual carriageway between Bounds Green Road and Connaught Gardens, with bus and cycle lanes and an accessible footbridge at the Bowes Road and Wilmer Way junction. Camera disclosure for anything that happens on it goes to Transport for London, not Enfield Council. |
| Local | Hedge Lane and Bourne Hill | The east and west arms of the four arm signalised crossroads with Green Lanes at the northern end of the town centre, and the busiest junction in Palmers Green. It has historically operated without a pedestrian phase in the signals; Enfield Council has consulted on signal controlled crossings on all four arms plus an all red phase, subject to TfL sign off on the signal changes. Right turn conflicts and queue shunts dominate the collision pattern here. |
| Local | Aldermans Hill | Runs west from the Triangle past Palmers Green station and on towards Broomfield Park and Powys Lane. It carries station drop off traffic, the 121, 616 and W6 bus routes and a heavy pedestrian flow within a hundred metres of the Green Lanes junction, and it is inside the 20mph town centre zone. Low speed manoeuvring damage, door opening incidents and pull out collisions from side roads are the recurring themes. |
| Local | Fox Lane | The spine of the Fox Lane quieter neighbourhood between Palmers Green and Southgate, filtered since a trial began in September 2020. Camera enforced modal filters at points including the junctions with Selborne Road, Oakfield Road and The Mall block through traffic, with permit exemptions for Blue Badge holders living inside the zone. Recovery vehicles, courtesy car deliveries and unfamiliar drivers all need to route around these filters, because passing one without an exemption triggers a penalty charge notice. |
| A10 | Great Cambridge Road | A TfL red route running north to south a short distance east of Palmers Green, and the usual diversion route when the North Circular is blocked. It links the area to Edmonton, Enfield and, further north, to the M25 at junction 25 near Waltham Cross, which is where National Highways rather than TfL or the borough becomes the relevant authority. Higher speeds and long signalised junctions make the collisions here heavier than those in the town centre. |
Known incident hotspots
- Green Lanes at Hedge Lane and Bourne Hill: the busiest junction in Palmers Green, a four arm signalised crossroads that has long run without a pedestrian phase and which a London Cycling Campaign review of five years of collision data placed among the borough's worst for people on foot. Right turns across oncoming traffic, rear end shunts from signal queues and conflicts with cyclists in the narrowing A105 lanes are the recurring patterns.
- Clockhouse junction, where Green Lanes crosses the A406 North Circular: the main pinch point between Palmers Green and Bowes Park or Wood Green, and flagged alongside the Hedge Lane crossroads as one of the borough's more dangerous locations. Heavy queuing in both peaks, drivers positioning late for the Green Lanes turns and misjudged gaps turning across the dual carriageway produce a steady flow of merging and side impact claims.
- The A406 Bowes Road and Telford Road corridor: a red route carrying orbital traffic at strategic route speeds within metres of housing and school frontages, with the awkward turn between Telford Road and Bowes Road that grade separation schemes were meant to fix and never did. Stopping is prohibited, so a non fault driver hit here has minimal time at the scene and needs recovery clear of the running lanes fast.
- The Triangle and the Green Lanes shopping parades: high footfall, servicing and delivery activity, segregated cycle lanes and rearranged parking bays in a 20mph environment. The typical incidents are low speed but liability heavy, involving reversing into bays, pulling out of side roads and service bays, and doors opened into the cycle lane by drivers or passengers who have not checked.
- Aldermans Hill on the approach to Palmers Green station: station drop offs, the 121, 616 and W6 buses, pedestrians crossing towards the Triangle and a narrow carriageway all interacting in a short stretch. Stopping in the wrong place here blocks buses and generates both penalty notices and shunt damage.
- The Fox Lane quieter neighbourhood filters: camera enforced modal filters on Fox Lane at Selborne Road, Oakfield Road and The Mall. Unfamiliar drivers, recovery units and replacement vehicle deliveries regularly pass them by mistake and receive penalty charge notices, and the displaced through traffic loads the boundary roads and their junctions instead.
- Event traffic on the A406 and A10: Alexandra Palace sits around a mile from the North Circular in neighbouring Wood Green and its concerts, exhibitions and darts crowds add significant evening and weekend traffic to the A406 and Green Lanes, while events at Tottenham Hotspur Stadium a few miles south east load the A10 and A406 corridors and bring event day parking and road restrictions across the wider area.
Ultra Low Emission Zone
Within ULEZ. Any replacement vehicle we arrange for you in Palmers Green will be ULEZ-compliant so you can continue travelling in and through the zone without penalty.
Speed limits
Green Lanes through Palmers Green town centre became a 20mph street on Friday 6 March 2026, when Enfield Council introduced new limits across the Palmers Green, Southgate and Edmonton town centres. In Palmers Green the 20mph limit runs along Green Lanes from the borough boundary with Haringey in the south up to the junction with Hedge Lane in the north, and it also covers Aldermans Hill, Palmerston Crescent and Elmdale Road. The council has separately consulted on extending 20mph to most residential streets across the borough, so drivers should expect signed limits on side roads to keep changing and should read the signs rather than assume. Larger strategic roads are deliberately excluded from the borough scheme: the A406 North Circular and the A10 Great Cambridge Road are managed by Transport for London and continue at the higher limits TfL sets for them, typically 30mph or 40mph depending on the section, with fixed and average speed enforcement along parts of the North Circular. Most other residential streets in N13 remain at 30mph unless signed otherwise, and the Fox Lane quieter neighbourhood streets are calmed by camera enforced filters rather than by a different posted limit.
Evidence and disclosure timeline in Palmers Green
CCTV, signal data and bus footage from a Palmers Green collision are subject to retention windows that typically run between 14 and 31 days. After that the footage is overwritten and unavailable. The first 72 hours are disproportionately important.
- 0hMake the scene safe, exchange details, photograph the road layout, call 999 if anyone is injured. The Road Traffic Act 1988 duty to give details applies at the scene.
- 1hOpen the claim with us. We dispatch recovery to Palmers Green and start drafting the disclosure requests to the correct highway authority.
- 24hIf reportable, file with the Metropolitan Police via the MPS Collision Reporting Service online. Quote the reference in all insurer correspondence.
- 72hCCTV disclosure request lodged with the London Borough of Enfield Information Governance team and, where relevant, TfL and National Highways.
- 14-31dStandard CCTV retention window. After this, footage is routinely overwritten unless preserved on an open disclosure request. We track the retention window for every claim from intake.
Related accident management services in Palmers Green
Accident recovery in Palmers Green →
24/7 dispatch to a CCTV-monitored partner yard.
Vehicle storage after a Palmers Green accident →Daily-logged secure storage with photographic record.
Like-for-like replacement vehicle (credit hire) →ULEZ-compliant replacement subject to eligibility.
Repair management for Palmers Green drivers →Approved repairer referral and PAS 125 / BSI compliant scope.
PCO & private hire drivers →Licensed plated replacement so you keep working.
Uninsured driver / hit-and-run support →Routing through the Motor Insurers' Bureau.
Frequently asked questions
- Which hospital should I go to after an accident in Palmers Green?
- The nearest hospital to Palmers Green with a full 24 hour emergency department is North Middlesex University Hospital on Sterling Way in Edmonton, N18 1QX, roughly two miles east of the town centre and part of the Royal Free London NHS Foundation Trust since January 2025. Chase Farm Hospital in Enfield is often assumed to be the local A&E, but it is not: it runs an urgent treatment centre for minor injuries and illnesses from 8am to 10pm and has no emergency department, and patients who need more than the centre can provide are transferred on to Barnet Hospital or the Royal Free. Other full A&Es within reach are the Whittington (N19 5NF), the Royal Free (NW3 2QG) and Barnet Hospital (EN5 3DJ), but all are further from N13 than the North Middlesex. For anything serious, call 999 rather than driving yourself.
- Who holds the CCTV if I am hit on Green Lanes or on the North Circular?
- It depends which road you were on, because the two are managed by different authorities. Green Lanes, Hedge Lane, Bourne Hill, Aldermans Hill, Fox Lane and the residential streets of N13 are Enfield Council highways, and council camera recordings are held by the Enfield Public Safety Centre for up to 31 days in line with Home Office guidance. The request is normally made on your behalf by your insurer or accident management company through the council's CCTV team, and charges apply for an initial search and for an evidence pack, although you can make a free subject access request for footage of yourself. The A406 North Circular and the A10 Great Cambridge Road are Transport for London red routes, so disclosure for those has to be sought from TfL. Bus camera footage sits with the bus operating company and is often kept for only days rather than weeks, so say straight away if a bus was nearby.
- Can I get a like for like replacement vehicle if the accident was not my fault?
- Yes. If you were not at fault you are entitled to be put back in the position you were in before the accident, and that includes the use of a vehicle of similar type and size while yours is repaired, or while a total loss is valued and settled. CityGrip arranges like for like replacements for cars and vans, and for licensed private hire and PCO drivers we arrange a properly licensed replacement so you can keep working rather than losing your income while the claim runs. Because Palmers Green, like every London borough, has been inside the expanded Ultra Low Emission Zone since 29 August 2023, any replacement supplied here is ULEZ compliant. You are also free to choose your own repairer rather than accept the at fault insurer's approved garage. We do not supply hackney carriage or black cab replacements, and we do not handle HGVs, lorries, buses or coaches.
- What should I do if I am hit on the A406 North Circular where stopping is not allowed?
- The North Circular through Bowes Road and Telford Road is a TfL red route, so stopping is prohibited except in a genuine emergency. If your vehicle is still driveable and it is safe to do so, come off the carriageway before exchanging details, using the Green Lanes junction at Clockhouse or the Bounds Green Road exit rather than pulling up in a running lane. If it is not driveable, get yourself and any passengers behind a barrier or as far from moving traffic as you safely can, put the hazards on, call 999 if anyone is hurt or the road is blocked, and then call us for recovery. Photograph the final positions of the vehicles before anything is moved if you can do that safely. Because TfL manages the A406 rather than Enfield Council, any camera evidence request goes to Transport for London, and it needs to go quickly.
- Do I have to report the accident to the police?
- If you exchanged names, addresses and insurance details with the other driver at the scene, you do not have to report the collision to the police. If details were not exchanged, for example because the other driver left or refused, or if anyone was injured, you must report it to the police within 24 hours. Palmers Green is covered by the Metropolitan Police North Area Basic Command Unit, which has policed Enfield and Haringey together since January 2019, and reports can be made online or by calling 101. Use 999 at the time if there are injuries, an obstruction to the road, or a suspected uninsured or fleeing driver. Keep the reference number, because it makes recovering CCTV, tracing an untraced driver and dealing with the at fault insurer considerably easier later on.
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Important notice
Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about postcode coverage, road authority, ULEZ applicability and hospital trusts is provided as general guidance and does not constitute legal, regulatory or insurance advice.
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