London Accident Management | Non-Fault Claims Across All 33 Boroughs

Transparent transactions

No upfront cost, no hidden fees, no surprise charges

We are a London accident management company that runs on the at-fault insurer's account, not yours. Every charge - recovery, secure storage, engineer inspection, repair, credit hire and third-party insurer claims handling - is itemised in writing and recovered from the at-fault driver's insurer under established credit-hire and credit-repair authority (Lagden v O'Connor; Dimond v Lovell). The audit trail is kept clean enough to defend on challenge.

Frequently asked questions

How many London councils are there?

London is made up of 33 councils: 32 London boroughs plus the City of London Corporation. We have a dedicated accident management page for each one, covering every postcode district that falls within its boundary.

Which London borough has the highest road traffic casualty volume?

The City of Westminster consistently records the highest absolute number of reported road traffic casualties in London because of the very large daytime population, the West End retail core, the rail terminal cluster and the heavy taxi, PHV and coach traffic.

Do you cover the City of London separately from the rest of London?

Yes. The City of London is its own jurisdiction, with its own dedicated police force (City of London Police, separate from the Metropolitan Police Service) and its own highway authority (the City of London Corporation). Our City of London page reflects those distinctions.

Will my replacement car be ULEZ-compliant if I had a non-fault collision in any London borough?

Yes. The expanded Ultra Low Emission Zone covers every London borough since 29 August 2023. We require credit hire vehicles to be ULEZ-compliant for every borough. Where the collision was inside the Central London Congestion Charge zone, the replacement vehicle must also be appropriate for that exposure.

What is the difference between Inner London and Outer London for accident claims?

Inner London boroughs (Camden, City of London, Hackney, Hammersmith and Fulham, Islington, Kensington and Chelsea, Lambeth, Lewisham, Newham, Southwark, Tower Hamlets, Wandsworth and Westminster) typically have higher pedestrian and cyclist KSI rates and denser CCTV networks. Outer London boroughs typically have higher vehicle speeds and a higher share of motorway-adjacent collisions. The claim handling approach is adjusted accordingly.

How transparent are your fees and charges in London?

Every charge - recovery, secure storage, engineer inspection, repair, credit hire and third-party insurer claims handling - is itemised in writing and recovered from the at-fault driver's insurer, not from the non-fault driver. There is no upfront cost to you, no success, no fee, no settlement deduction and no bundled 'claims handling fee'. Data-sharing, marketing and any injury-referral consents are kept separate, opt-in and never pre-ticked, in line with UK GDPR Article 7(2).

Can I keep my car after it has been written off in a London non-fault accident?

Yes - where the engineer categorises the vehicle as Category S (structural damage, repairable) or Category N (non-structural damage, repairable), you have the right to retain the salvage. The at-fault insurer pays the pre-accident market value less an agreed salvage retention deduction (typically 10 to 30 per cent). Category A and Category B vehicles cannot be retained - Cat A must be crushed and Cat B's shell destroyed.

What happens to the DVLA logbook if I keep a Cat S vehicle?

For Category S you must surrender the V5C logbook to the DVLA and a replacement V5C will be issued showing the salvage marker; the vehicle must also pass an MOT before returning to the road. Category N vehicles do not require a DVLA logbook process. The salvage marker stays with the VIN for life and must be disclosed at every insurance renewal and any future sale.