UK cities
45+
Direct coverage
London Borough · Outer London
Car Accident Claims Greenwich | Non-Fault Support Across All 6 Postcodes
24/7 recovery, secure storage, repairs and like-for-like replacement vehicle support for non-fault drivers across Greenwich (SE3, SE7, SE9, SE10, SE18, SE28).
- Royal Borough of Greenwich coverage
- ULEZ-compliant replacement
- Met Police protocol literate
- Council + TfL CCTV disclosure inside 14d
6
Greenwich postcodes
24/7
Dispatch
£0
Upfront
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
Reviewed: Published by: CityGrip Accident Claims (Citygrip LTD)Coverage: Royal Borough of GreenwichPostcodes: 6 districts
Do you cover non-fault accident claims across the Royal Borough of Greenwich?
Yes - we coordinate non-fault car accident management across all 6 Greenwich postcode districts (SE3, SE7, SE9, SE10, SE18, SE28), including 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination through PAS 125 / BSI compliant repairers and like-for-like ULEZ-compliant replacement vehicle screening. We file CCTV disclosure with the Royal Borough of Greenwich, Transport for London for the TfL Road Network, and the relevant authority inside the typical 14 to 31-day retention window, and we coordinate with Met Police South East BCU (Bexley, Greenwich, Lewisham) for collision reporting under the Road Traffic Act 1988.
Population
~290,000
Area
47.4 km²
Density
~6,100 per km²
Postcodes
6 districts
Areas covered
18+
Region
Outer London
Non-fault accident support across the Royal Borough of Greenwich
Greenwich runs along the south bank of the Thames from the O2 / Greenwich Peninsula in the west to Thamesmead in the east. The Blackwall Tunnel and the new Silvertown Tunnel cross the river inside the borough; both are heavily used by HGV and Heathrow / Stansted-bound traffic. The A2 trunk road runs east-west across the southern half of the borough through Eltham, Kidbrooke and Blackheath.
Greenwich Council is the highway authority for everything except the A2, A102 Blackwall Tunnel approach, A206 / A2016 Thames-side trunk routes, and the new Silvertown Tunnel. The borough has been inside the expanded Ultra Low Emission Zone since 2021 (the A2 / A102 corridor was inside the earlier ULEZ expansion), and the Silvertown Tunnel introduced in 2025 has its own user-charge regime that varies by time of day and vehicle type.
The borough has a substantial fleet, taxi and private hire population in SE18 and SE7, and the Royal Arsenal regeneration in Woolwich has changed traffic patterns substantially since the early 2000s. The Elizabeth Line at Woolwich has accelerated the residential growth and the supporting traffic management is still bedding in.
What we do
Accident management, end-to-end, for non-fault drivers in Greenwich
From the moment you call us at the roadside to the day the at-fault driver's insurer settles your claim, we coordinate every step. You drive away in a like-for-like replacement; we deal with the recovery, the storage, the engineer, the repairer and the insurer correspondence. There is no upfront cost. The schedule is recovered from the at-fault driver's insurer under established UK credit-hire authority.
01 · Recovery
24/7 accident recovery anywhere in Greenwich
A flatbed or wheel-lift recovery vehicle is dispatched to the scene of your collision within minutes of your call. Recovery runs 24 hours a day, 365 days a year, with realistic ETAs that reflect peak-time congestion on the principal Greenwich corridors.
Your vehicle is taken to a CCTV-monitored partner yard kept inside or close to the Greenwich boundary so recovery mileage stays low - that protects the recovery line from third-party insurer challenge weeks later, and keeps your vehicle accessible if you need to retrieve personal items.
- Police-protocol coordination on motorways and the TfL Road Network
- Damaged-vehicle, immobile-vehicle and mobile-vehicle recovery
- Photographic record on collection and arrival
02 · Replacement vehicle
Like-for-like replacement, ULEZ-compliant, on credit hire
Where credit hire is appropriate (Lagden v O'Connor; Dimond v Lovell), the at-fault driver's insurer is responsible for placing you into a like-for-like replacement vehicle while yours is repaired or replaced. That means equivalent class, equivalent fuel type, equivalent transmission and equivalent practical capability - not a token economy car.
Every replacement placed in Greenwich is screened for ULEZ compliance before delivery and, where your normal route crosses the Central London Congestion Charge zone, screened for that exposure too. No additional charge to you for either.
- Door-to-door delivery and collection
- Equivalent class - saloon, SUV, van, taxi or PHV
- Hire window matched to repair window so no gap
03 · Engineering & repair
Independent engineer, then PAS 125 / BSI-compliant repair
Before any repair starts we commission an independent engineer's report. The engineer is not on the at-fault insurer's panel and is not paid out of a cost-controlled budget - they assess the damage against full retail repair scope and against your vehicle's pre-accident specification.
The repair itself runs through a partner repairer who works to PAS 125 / BSI standards, with a full audit log, manufacturer-approved parts where applicable, and a structural integrity sign-off on Cat S retentions before the vehicle returns to the road.
- Independent engineer, not the insurer's panel engineer
- PAS 125 / BSI compliant approved partner repairers
- Manufacturer-approved parts where specified
04 · Insurer claims handling
We deal with the at-fault insurer; you do not
Once the file is open, every letter, schedule, evidence pack request, chase and counter-offer with the at-fault driver's insurer goes through us. You do not need to be on a recorded line, you do not need to draft a Section 170 statement yourself, you do not need to keep a chase calendar. We do.
Where the at-fault driver is uninsured or untraced, we route the claim through the Motor Insurers' Bureau under their 2017 Uninsured / Untraced agreements, with your separate written consent. Where injury is involved, we refer to an authorised legal partner - again only with your separate written consent.
- Notification, evidence pack, schedule, chase, settlement
- MIB routing for uninsured / untraced drivers
- Separate, opt-in consent for any injury referral
How we help
Your Greenwich non-fault claim, in five steps
The first hour after a non-fault collision sets the evidential foundation for the whole claim. Open the file with us inside that hour and the rest runs to a predictable timetable.
- 01
Hour 0-1
Call us at the scene
Make the scene safe, exchange details, photograph the layout and signals. Call us inside the first hour so we can dispatch recovery and start drafting evidence requests before CCTV retention windows expire.
- 02
Hour 1-24
We dispatch recovery
A 24/7 recovery vehicle takes you and your car to a CCTV-monitored partner yard. We file the police report (if reportable) and lodge the council, TfL and National Highways disclosure requests inside the 14-day retention window.
- 03
Day 1-3
Independent engineer inspection
We commission an independent engineer's report. Repair scope and like-for-like specification are evidenced before the at-fault insurer's first reserve is set, so the schedule is grounded on retail comparables, not auction prices.
- 04
Day 3-14
Replacement vehicle + repair
You collect a like-for-like ULEZ-compliant replacement. Repair runs in parallel through a PAS 125 / BSI-compliant approved partner repairer with a full audit log. Or, where total loss is the call, retain Cat S/N salvage if you prefer.
- 05
Week 4-12
Settlement coordination
We pursue the at-fault driver's insurer for the schedule (vehicle value, hire, storage, recovery, excess refund, loss of use). You pay nothing. Property damage typically settles in 6-18 weeks; injury referrals run on a separate consented track.
Why drivers in Greenwich choose us
Independent. Itemised. Insurer-friendly. London-specific.
We are not a referral broker, a claims farm or a generalist national handler with a London map pinned to the wall. We work Greenwich road-by-road, council-by-council, police BCU by police BCU, and we keep an evidence pack tight enough to defend on challenge.
"Two things matter on a non-fault claim: did you preserve the evidence in the first 72 hours, and is the schedule clean enough that the at-fault insurer cannot pick holes in it. The rest is just chase."- internal claims handling note, applied to every Greenwich file
33
London boroughs covered
121
Postcode districts
24/7
Dispatch availability
£0
Upfront cost to you
100%
ULEZ-compliant fleet
14-31d
CCTV retention discipline
London-specific, not a national handler
We work road-by-road and council-by-council. We know which authority owns which stretch of A-road, where TfL and National Highways meet, and which Met Police BCU covers each borough.
Independent engineer, not insurer panel
Our engineers are not paid out of a cost-controlled insurer budget. They assess the damage against full retail repair scope and your vehicle's pre-accident specification.
Itemised, transparent schedule
Every line of the schedule - daily hire rate, storage day count, recovery distance, engineer's fee, repair scope items - is documented and disclosable on request. Nothing bundled.
Direct insurer dialogue
We talk to the at-fault driver's insurer directly. No chase-by-email through a portal, no waiting weeks for a callback. The schedule moves on a defined cadence.
PAS 125 / BSI compliant repair
Approved partner repairers only. Manufacturer-approved parts where specified. Structural integrity sign-off on Cat S retentions. Full audit log on every job.
Salvage retention if you want it
Want to keep your car after a Cat S or Cat N total loss? We negotiate the deduction against the insurer's salvage agent's actual buy-back rate, and coordinate the DVLA paperwork.
Ready when you are
Open your Greenwich non-fault claim in under five minutes.
Coverage detail
Postcode coverage in Greenwich
Greenwich covers six postcode districts in whole or in part. SE3 covers Blackheath (shared with Lewisham), SE7 covers Charlton, SE9 covers Eltham and Mottingham (shared with Bromley and Bexley), SE10 covers Greenwich and Maze Hill, SE18 covers Woolwich and Plumstead, and SE28 covers Thamesmead (shared with Bexley). The borough is one of three Royal Boroughs in London.
SE3SE7SE9SE10SE18SE28
Areas and neighbourhoods we cover in Greenwich
We support non-fault drivers, riders and cyclists across every neighbourhood in Greenwich. Each area below is fully inside our service envelope, with recovery, storage and credit hire arrangements adjusted for the local road geometry.
Greenwich
SE10Anchored by Greenwich station (DLR / National Rail) and the Cutty Sark; tight historic street pattern with conservation-area restrictions.
Maze Hill
SE10Anchored by Maze Hill station; the Maze Hill / Trafalgar Road area.
Greenwich Peninsula
SE10Major regeneration area around the O2; substantial new junction layouts and event-day traffic management.
Charlton
SE7Anchored by Charlton station and Charlton Athletic FC; event-day traffic management changes residential street access.
Blackheath
SE3Shared with Lewisham; tight historic conservation-area street pattern around Blackheath Village.
Kidbrooke
SE3Major new-build area along the A2 / Kidbrooke Park Road; the road network is still bedding in.
Eltham
SE9Anchored by Eltham station and the High Street; the A210 / High Street corridor is a recurring rear-end shunt corridor.
Mottingham
SE9Shared with Bromley; the Mottingham Lane / Court Road approach to the A20.
Plumstead
SE18Anchored by Plumstead station; the A206 Plumstead High Street is a busy bus corridor.
Woolwich
SE18Anchored by Woolwich Arsenal station (Elizabeth Line / DLR); General Gordon Square and the Powis Street area carry heavy bus and pedestrian flows.
Royal Arsenal
SE18Major new-build area on the river; substantial new junction layouts.
Thamesmead
SE28 / SE2Shared with Bexley; master-planned 1960s/70s estate with limited through-routes.
Abbey Wood
SE2Shared with Bexley; the Elizabeth Line station has changed traffic flows since 2022.
Westcombe Park
SE3Conservation area between Greenwich Park and Blackheath; tight historic streets.
New Eltham
SE9Anchored by New Eltham station; mostly residential 20mph zones.
Falconwood (Greenwich side)
SE9Shared with Bexley; the Falconwood A2 junction is a recurring incident point.
Avery Hill
SE9Anchored by Avery Hill Park; mostly residential 20mph zones.
Woolwich Common
SE18Anchored by the Woolwich Common open space; the A205 South Circular runs along the southern edge.
Major roads, junctions and known hazards in Greenwich
The road authority for each route is identified so the right disclosure request (council, Transport for London, or National Highways) can be filed inside the typical 14 to 31-day CCTV retention window.
| Reference | Road / corridor | Notes |
|---|---|---|
| A2 | A2 (Rochester Way / Sun in the Sands / Bexleyheath Bypass) | TfL Road Network. The borough's principal east-west spine. 50mph dual carriageway. |
| A102 | A102 Blackwall Tunnel approach / Silvertown Tunnel | TfL Road Network. The principal south-north river crossing in east London. |
| A206 | A206 Woolwich Road / Plumstead High Street | TfL Road Network. Hugs the Thames through Charlton, Woolwich and Plumstead. |
| A2016 | A2016 Bronze Age Way (Thamesmead) | Trunk-quality road through Thamesmead. |
| A205 | A205 South Circular | TfL Road Network. Forms the southern boundary in places. |
| A210 | A210 Eltham High Street / Court Yard | Borough-managed; runs through Eltham. |
| A211 | A211 Romney Road / Trafalgar Road | Borough-managed; runs through Greenwich. |
| A2203 | A2203 Greenwich High Road | Borough-managed; runs through Greenwich town centre. |
Known incident hotspots
- Blackwall Tunnel approach (A102)
- Silvertown Tunnel approach
- A2 Sun in the Sands junction
- A2 Kidbrooke / Falconwood junctions
- Woolwich gyratory
- O2 / Peninsula event days
Why collisions happen here
The A102 Blackwall Tunnel approach is one of the highest-volume roads in south-east London. The southbound approach through Greenwich Peninsula and the northbound exit at Charlton are recurring lane-change shunt locations. The new Silvertown Tunnel (opened 2025) shares the A102 corridor and changes the queueing patterns at peak times. The A2 through Kidbrooke, Eltham and Blackheath carries heavy commuter and freight traffic at 50mph in dual carriageway sections.
Inside the residential network, Woolwich, Eltham, Greenwich and Charlton town centres are busy mixed-use corridors. The Woolwich gyratory at the General Gordon Square / Powis Street area has been substantially restructured for the Elizabeth Line and the bus interchange; the layout has bedded in but remains a navigational complexity for non-local drivers. The Eltham High Street A210 is a recurring rear-end shunt corridor at peak times.
Ultra Low Emission Zone
Inside the expanded ULEZ. Western parts (north of the A2) were inside the earlier ULEZ expansion (2021).
Congestion Charge
Outside the Congestion Charge zone.
Speed limits
Most council-managed residential streets are 20mph. The A2 operates at 50mph through the borough, the A102 at 40mph or 50mph depending on section, and the A206 / A2016 at 30mph or 40mph.
Recovery and storage in Greenwich
Recovery on the A102 Blackwall Tunnel approach and the new Silvertown Tunnel is closely co-ordinated under the police protocol and TfL's traffic management. The lack of a hard shoulder on the elevated approach and inside the tunnel itself means a damaged vehicle is a category-A obstruction and recovery times can be longer than for an equivalent residential collision. Storage is normally arranged at a CCTV-monitored partner yard inside Greenwich or in adjacent Lewisham, Bexley or Tower Hamlets.
Reporting and police process
Reportable collisions in Greenwich are handled by the Met Police South East BCU (Bexley, Greenwich, Lewisham). Non-injury collisions are reported via the MPS Collision Reporting Service online. The council operates a substantial CCTV network around the Royal Arsenal, the O2 / Peninsula and the Woolwich town centre.
GREENWICH
03
Section 3 of the walkthrough.
Claims context, vehicle profile and credit hire
Greenwich's vehicle profile combines a high-density inner-suburban norm in SE10 and SE18 with substantial fleet, taxi and PHV registration along the A206 and A2 corridors. Replacement vehicle screening for licensed drivers has to consider TfL licensing, vehicle age limits and ULEZ compliance.
Silvertown Tunnel collisions raise distinct claim issues: the user-charge regime, the variable enforcement and the lane configuration are all relatively new. We pull TfL's tunnel operations record alongside the standard CCTV and signal data.
Hospitals, policing and local infrastructure
Hospitals serving Greenwich
- Queen Elizabeth Hospital WoolwichAcute (A&E) · Lewisham and Greenwich NHS TrustSE18 4QH
- University Hospital LewishamAcute (A&E) · Lewisham and Greenwich NHS TrustSE13 6LH
- King's College HospitalMajor Trauma Centre · King's College Hospital NHS Foundation TrustSE5 9RS
Policing and reporting
Police force area: Met Police South East BCU (Bexley, Greenwich, Lewisham).
Non-injury collisions in Greenwich are reported through the MPS Collision Reporting Service online. The Road Traffic Act 1988 duty to report at a police station within 24 hours applies to injury collisions, undetermined-blame collisions and where details have not been exchanged at the scene.
Public transport context
DLR (Greenwich, Cutty Sark, Deptford Bridge, Lewisham extension), Jubilee Line (North Greenwich), Elizabeth Line (Woolwich, Abbey Wood), Southeastern rail services through Woolwich Arsenal, Plumstead, Charlton, Maze Hill, Westcombe Park, Eltham, Mottingham and the SE9 stations, plus the Thames Clipper river bus and over forty TfL bus routes.
06GREENWICHKey takeaway
What we coordinate for non-fault drivers in Greenwich
Every claim opened with us in Greenwich runs through the same evidential framework, adjusted for the local road authority, the relevant police force area and the borough's road geometry. The headline service lines are below.
1. 24/7 accident recovery
Vehicle recovery from any public highway in Greenwich, including the trunk and TfL Road Network sections (where co-ordinated under the police protocol when officers are on scene). Recovery to a CCTV-monitored partner yard inside the borough or in an adjoining borough, with realistic ETAs that reflect peak-time congestion on the principal corridors such as A2 and A102.
2. Secure post-accident storage
Daily-logged secure storage with photographic record on arrival and before release. Storage is at a CCTV-monitored partner yard convenient to Greenwich, keeping recovery mileage low and protecting the storage element of the schedule from third-party insurer challenge weeks later.
3. Independent engineer inspection
We commission an engineer's report so the repair scope and the like-for-like replacement specification are evidenced before the third-party insurer's first reserve is set. This pre-empts the most common cause of dispute on Greenwich claims, particularly where vehicle values are above the London average.
4. Approved repairer referral
Approved partner repairer referral subject to PAS 125 / BSI compliant repair processes and full audit logs. We co-ordinate the repair scope agreement with the third-party insurer so authorisation and parts ordering can run in parallel rather than sequentially.
5. Like-for-like replacement vehicle
Where credit hire is appropriate, the third-party insurer is responsible for placing the non-fault driver into a like-for-like replacement vehicle subject to eligibility and reasonable need. In Greenwich that means the replacement must also be ULEZ-compliant, and where the driver's normal route crosses the Central London Congestion Charge zone, suitable for that exposure too.
6. Third-party insurer claims handling
Notification, evidence pack lodging and ongoing communication with the at-fault driver's insurer. Where the at-fault party is uninsured or untraced, we route the claim through the Motor Insurers' Bureau on the non-fault driver's behalf with their separate written consent.
Evidence and disclosure timeline in Greenwich
CCTV, signal data and bus-cam footage from a Greenwich collision are subject to retention windows that typically run between 14 and 31 days. After that the footage is overwritten and unavailable. The first 72 hours after a collision are therefore disproportionately important.
- 0hMake the scene safe, exchange details, photograph the road layout and signals, call 999 if anyone is injured. The Road Traffic Act 1988 duty to give details applies at the scene.
- 1hOpen the claim with us. We dispatch recovery to the location in Greenwich and start drafting the disclosure requests.
- 24hIf reportable, file with Met Police South East BCU via the MPS Collision Reporting Service (or the City of London Police equivalent for the Square Mile). Quote the CRIS reference in any subsequent insurer correspondence.
- 72hCouncil CCTV disclosure request lodged with the Royal Borough of Greenwich's Information Governance team. TfL signal and CCTV disclosure request lodged for any trunk-road sections. National Highways disclosure request lodged for any motorway sections.
- 14-31dStandard CCTV retention window. After this, council and TfL footage is routinely overwritten unless preserved on an open disclosure request. We track the retention window for every claim from intake.
- 3yPersonal injury limitation period under the Limitation Act 1980 (3 years from the date of injury). Property damage limitation runs to 6 years. We refer injury claims with separate written consent only.
Related accident management services in Greenwich
Each step of the claim has a dedicated service page with the policy and process detail. Use the links below to read more about a specific stage of the Greenwich claim journey.
Accident recovery in Greenwich →
24/7 dispatch to a CCTV-monitored partner yard.
Vehicle storage after a Greenwich accident →Daily-logged secure storage with photographic record.
Like-for-like replacement vehicle (credit hire) →ULEZ-compliant replacement subject to eligibility.
Repair management for Greenwich drivers →Approved repairer referral and PAS 125 / BSI compliant scope.
Independent engineer inspection →Repair scope and like-for-like specification, evidenced.
Third-party insurer claims handling →Notification, evidence pack lodging and ongoing chase.
Non-fault accident claims overview →End-to-end coordination for non-fault drivers.
Uninsured driver / hit-and-run support →Routing through the Motor Insurers' Bureau.
Motorway and trunk-road recovery →Police-protocol co-ordinated recovery on TfL Road Network and National Highways routes.
Neighbouring London boroughs we also cover
No upfront cost, no hidden fees, no surprise charges in Greenwich
CityGrip Accident Claims is currently progressing FCA authorisation under the claims-management perimeter. We do not yet hold an FCA firm reference number and therefore do not provide regulated claims-management advice. Every charge associated with a non-fault claim opened with us in Greenwich - recovery, secure storage, engineer inspection, repair, credit hire and third-party insurer claims handling - is itemised in writing and recovered from the at-fault driver's insurer, not from the non-fault driver. That is the entire commercial point of an accident management arrangement, and we keep the audit trail clean enough to defend it under challenge.
Zero upfront cost to you
You pay nothing at the point of recovery, storage, repair or replacement vehicle placement. The schedule of charges sits on the at-fault driver's insurer under established credit-hire and credit-repair authority (Lagden v O'Connor; Dimond v Lovell).
Itemised, written breakdown
Every line on the schedule - daily hire rate, storage day count, recovery distance, engineer's fee, repair scope items - is documented and disclosable on request. Nothing is bundled into an opaque "claims handling fee".
No success, No fee
We do not deduct a percentage from your damages. Personal injury referrals, where separately consented in writing under UK GDPR Article 7, are handled by authorised legal partners under their own published fee structure.
No bundled consents
Data-sharing consent, marketing consent and any injury-referral consent are kept separate, opt-in and never pre-ticked, in line with UK GDPR Article 7(2) and the Privacy and Electronic Communications Regulations.
Recoverable heads of loss explained
We tell you up front which losses are recoverable from the at-fault insurer (vehicle value, hire, storage, recovery, excess, policy excess refund, loss of use) and which are not, so you can make an informed decision before you authorise the claim.
Open audit trail
Every disclosure request, signed authority, photographic record, engineer's report and insurer letter is filed against the claim reference. You can request the file at any time. We retain the record for at least seven years.
Salvage retention
Want to keep your car after a write-off? Cat S and Cat N salvage retention in Greenwich
If your vehicle is declared a total loss after a Greenwich non-fault collision, you do not have to surrender it to the at-fault driver's insurer. Where the engineer categorises the vehicle as Category S (structural damage, repairable) or Category N (non-structural damage, repairable), you have the right to retain the salvage and keep the car. The insurer pays the agreed pre-accident market value, less the salvage value the insurer would otherwise have received from a salvage agent. We negotiate that deduction so it is fair, not punitive.
Category S - structural damage, repairable
Cat S vehicles have sustained structural damage (chassis, suspension mounts, A or B pillars, crumple zones) but the engineer's view is that the damage can be properly repaired. To keep a Cat S, you surrender the V5C logbook to the DVLA and a new V5C is issued reflecting the salvage marker. The vehicle must pass an MOT before it returns to the road.
Category N - non-structural damage, repairable
Cat N vehicles have cosmetic, mechanical, electrical or trim damage only - no structural damage. To keep a Cat N, no DVLA logbook process is required. The salvage marker stays with the VIN for life, but the vehicle is otherwise treated normally for tax, insurance and MOT purposes.
Category A and B - cannot be retained
Cat A vehicles must be crushed in their entirety; Cat B may have parts recovered but the shell must be destroyed. Neither category can be returned to the road, and neither can be retained by the registered keeper. We tell you the engineer's category at first inspection.
When salvage retention makes sense
Sentimental vehicles, modified or specialist cars, low-mileage well-maintained family cars where the market valuation undershoots replacement cost, classic cars with limited supply, and vehicles with bespoke disability adaptations frequently make sense to retain. Daily-driver supermini write-offs in Greenwich more often do not.
How we help in Greenwich: we commission an independent engineer's report so the categorisation is correctly assigned (insurers occasionally lean to a higher category to clear the file faster); we negotiate the pre-accident market valuation against retail comparables, not auction comparables; we negotiate the salvage retention deduction; and where you elect to retain, we coordinate the DVLA paperwork and the post-repair MOT. Salvage retention is offered to every eligible non-fault driver across all 6 Greenwichpostcode districts.
Frequently asked questions about salvage retention
- Can I keep my car if it is written off after a non-fault accident in Greenwich?
- Yes - provided the engineer assigns Category S or Category N. The at-fault insurer pays you the pre-accident market value less an agreed salvage retention deduction, and the vehicle stays with you. Category A and Category B vehicles cannot be retained.
- How much is the salvage retention deduction?
- Typically 10 to 30 per cent of the agreed pre-accident market value, depending on the category, the resale market for the model and the extent of damage. We negotiate this against the insurer's salvage agent's actual buy-back rate, not the insurer's opening position.
- Do I have to tell the DVLA?
- Yes for Category S - surrender the logbook and apply for a new V5C reflecting the salvage marker. No DVLA process is required for Category N. Failing to notify the DVLA where required can attract a fine of up to £1,000.
- Will my insurance be affected?
- Future premiums on a Cat S or Cat N vehicle are typically higher, and some insurers will not quote at all on a previously categorised vehicle. We recommend obtaining indicative quotes before electing to retain. The salvage marker stays with the VIN for life and must be disclosed at every renewal and any future sale.
Frequently asked questions
- Do you cover non-fault claims across all of Greenwich?
- Yes. Coverage spans SE3, SE7, SE9, SE10, SE18 and SE28 postcodes. Greenwich, Maze Hill, Greenwich Peninsula, Charlton, Blackheath, Kidbrooke, Eltham, Mottingham, Plumstead, Woolwich, Thamesmead and Abbey Wood are all in scope.
- I had a collision in the Blackwall Tunnel or on the approach. What do I do first?
- Make sure everyone is safe and call 999 if anyone is injured or a vehicle is blocking lanes. The tunnel is monitored 24/7 by TfL and the police-appointed recovery operator will be dispatched. Call us when you are safe so we can co-ordinate recovery and request the TfL tunnel CCTV inside the retention window.
- Will my replacement car be ULEZ-compliant?
- Yes. Greenwich has been inside the ULEZ since 2021 in the western parts and the expanded ULEZ since 2023 borough-wide. A non-compliant replacement is not a like-for-like remedy.
- Where will my vehicle be stored after a Greenwich collision?
- At a CCTV-monitored partner yard inside Greenwich or in adjacent Lewisham, Bexley or Tower Hamlets.
- Do you handle injury claims from a Greenwich collision?
- Not in-house. With your separate written consent we refer the injury aspect to an authorised legal or regulated partner.
- Which police force investigates a road traffic collision in Greenwich?
- The Metropolitan Police Service, specifically the South East BCU which covers Bexley, Greenwich and Lewisham.
- I had a collision in the new Silvertown Tunnel. What evidence applies?
- TfL's tunnel operations record, the lane positions captured by the tunnel CCTV, and the user-charge ANPR record. We pull all three inside the retention window.
- Do you cover the Royal Arsenal new development?
- Yes. The Royal Arsenal area in SE18 is fully inside the borough and inside our service area.
- I had a collision near the O2 on an event day. What do I do?
- Event-day traffic management closes some approach roads and adds temporary signage. We pull the council's event-day traffic order to evidence the layout in force.
- How fast is recovery to Greenwich or Woolwich?
- Typical first-vehicle response inside the borough is under an hour at off-peak times. The A102 at peak can extend the ETA.
Important notice
Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about postcode coverage, road authority, police arrangements, hospital trusts, ULEZ and Congestion Charge applicability is provided as general guidance and does not constitute legal, regulatory or insurance advice. Specific limits, retention windows and process steps may change; the position at the date of any individual collision will govern the handling of that claim.
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Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.
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London, EC1V 2NX
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