UK cities
45+
Direct coverage
Services
Accident claim services
A complete UK non-fault accident support service: recovery, storage, repairs, engineer inspection, replacement vehicle screening, insurer communication and authorised injury referral.
- 24/7 UK dispatch
- £0 upfront cost
- Independent engineer
- Like-for-like replacement
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
What services does CityGrip Accident Claims provide?
CityGrip Accident Claims operates 21 UK accident-management service lines covering the whole non-fault claim path: 24/7 recovery, secure storage, PAS 125 / BS 10125 repair management, independent engineer inspection, like-for-like credit hire, third-party insurer handling, and difficult-case routes for uninsured drivers, hit-and-run, taxi, private hire, fleet and motorway incidents. Personal injury is referred only with explicit consent to an SRA-regulated panel solicitor.
How our service lines connect
Every CityGrip service line slots into a single continuous workflow that follows the non-fault driver from the kerbside to the closed file. Recovery removes the damaged vehicle from the scene and gets it off the public highway. Storage holds it in a CCTV-monitored yard while the at-fault driver's insurer is notified, liability is confirmed and an independent engineer inspects the damage. Repair management then takes the engineer's scope into a PAS 125 / BS 10125 approved bodyshop, with parts and method statements documented in a way the at-fault insurer's own engineer can sign off. In parallel, credit hire puts a like-for-like replacement vehicle on the road so the driver is not off the road while liability is argued.
If injury is in scope the injury referral pathway sits beside (not inside) this workflow. We are an accident management business, not a solicitor - personal injury is referred only with explicit written consent to an SRA-regulated panel firm, with the referral arrangement disclosed in line with LASPO and SRA rules. If the at-fault driver was uninsured or untraced, the file is escalated to a Motor Insurers' Bureau route under the 2017 Uninsured and Untraced Drivers' Agreements, and the recovery, repair and replacement workstream runs in parallel rather than waiting for the MIB decision.
Third-party insurer handling is the connective tissue across all of it. We open the file with the at-fault insurer on day one, set the reserve, lodge the engineer's report, present the credit-hire and credit-repair evidence pack, and chase settlement to closure. The non-fault driver does not negotiate directly with the other insurer at any point.
Choosing the right service line
The right starting service depends on where the vehicle is and whether anyone was hurt:
- Vehicle is not driveable (airbags fired, fluid leak, wheel damage, structural): start with accident recovery into vehicle storage, then engineer inspection before the at-fault insurer commits to repair or write-off.
- Vehicle is driveable but damaged: go straight to repair management and replacement car if a hire vehicle is reasonably needed.
- Someone was injured: safety first - call 999 if the injury is serious - then ask about a consented injury referral to a panel solicitor. Low-value (≤£5,000 general damages) road traffic injuries run through the Official Injury Claim portal under the Civil Liability Act 2018.
- The other driver was uninsured, untraced or fled: the file goes via uninsured driver support or hit and run support to the MIB. Recovery, repair and replacement still run on credit terms in parallel.
- The accident was on a motorway: different recovery rules apply (Highways England / National Highways tow rules, traffic-management) - see motorway recovery.
- Taxi, private hire, fleet or commercial: specialist hire-vehicle classes and licensing rules apply - use the dedicated taxi, private hire or fleet management route.
Browse the full directory below. Every page sets out who the service is for, what is included, what is recoverable from the at-fault insurer, and the relevant UK authority. For full definitions of the terminology used across the site see the glossary, and for location-specific coverage see all UK locations or the dedicated London boroughs hub. Statute references on this page come from Road Traffic Act 1988, Limitation Act 1980 and Civil Liability Act 2018 on legislation.gov.uk. The Motor Insurers' Bureau scheme is documented at mib.org.uk and the OIC portal at officialinjuryclaim.org.uk.
The evidence standards we apply before moving a file on
Each service line has a quality gate. Recovery cannot be treated as complete until the scene notes, vehicle photographs, recovery time, location and chain-of-custody record are on the file. Storage cannot be billed cleanly unless the vehicle is logged in and out with dated photographs and access records. Repair management cannot progress to authorisation until the independent engineer has scoped the visible and likely hidden damage, checked parts availability and recorded whether ADAS recalibration, wheel alignment, EV isolation or manufacturer approval is needed. Credit hire cannot start unless the driver has a reasonable need to drive and understands the duty to mitigate.
These gates make the claim less vulnerable to the common insurer challenges: "the vehicle was driveable", "the hire was excessive", "the repairer was not authorised", "the claimant could have used a courtesy car", "the storage was unnecessary", or "liability was not proved". The answer to those challenges is not a sales line; it is a dated file with photographs, call notes, engineer reports, disclosure requests and a clear explanation of why the decision was reasonable at the time.
What we do when the claim is not straightforward
A simple rear-end collision with admitted liability can move quickly. More complex files need a different rhythm. If the other driver alleges sudden braking, we look for rear dashcam, junction CCTV, traffic-light phasing and witness evidence. If the collision happened on a roundabout, we document lane markings, entry position, exit choice and the point of impact. If the at-fault insurer disputes repair cost, we compare the independent engineer's scope against the bodyshop method statement and the manufacturer's repair instructions. If the driver was uninsured or untraced, we route the file through the Motor Insurers' Bureau and preserve the same recovery, storage and repair evidence while the MIB assesses eligibility.
The same principle applies across every service line: the workflow flexes around liability, evidence and proportionality. We do not describe the file as "won" at intake, and we do not promise a result before the third-party insurer or MIB has assessed the evidence. We explain the risk, keep the customer updated and keep the file built around recoverable, evidenced steps.
All service lines
Car Accident Claims
If you have been involved in a car accident in the UK, CityGrip Accident Claims helps you organise the evidence, arrange recovery and storage, coordinate repairs and engineer inspection, support replacement vehicle eligibility and communicate with insurers. We do not provide legal advice. Injury enquiries are referred only with your consent to authorised legal or regulated partners.
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Non-Fault Car Accident Claims
A non-fault car accident is one where you are not at fault and clear evidence supports that the third-party driver caused or contributed to the collision. CityGrip Accident Claims helps non-fault drivers across the UK organise the evidence, arrange recovery and replacement transport, and communicate with insurers.
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Accident Recovery
When your vehicle is undriveable, we can coordinate recovery from the accident scene to a secure storage yard, your chosen repairer or an approved partner facility. Recovery is arranged with insurer dealings in mind, so the chain of evidence is preserved.
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Vehicle Recovery After Accident
Vehicle recovery after an accident is the first practical step for non-fault drivers whose car is unsafe to drive. We coordinate recovery operators across the UK and ensure documentation is preserved for the claim file.
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Accident Storage
Once your vehicle is recovered, secure storage protects the evidence and prevents further damage while the claim is progressed. Storage charges are recorded daily and submitted to the third-party insurer in line with reasonable mitigation expectations.
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Vehicle Storage After Accident
Where a non-fault driver cannot keep the vehicle on their drive or street, vehicle storage at a secure yard provides protection and a continuous chain of evidence.
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Credit Hire
Credit hire is a way for non-fault drivers to obtain a replacement vehicle without paying upfront, on the basis that the cost is recovered from the third-party insurer. It is suitable only where there is genuine need, eligibility and a reasonable hire duration. Replacement is not guaranteed.
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Replacement Car After Accident
If you have been hit through no fault of your own and your vehicle is being repaired or written off, a replacement car may be available. We assess need, eligibility and suitability, then refer you to a credit hire partner where appropriate.
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Repair Management
After a non-fault accident, repair management ensures your vehicle is assessed by an engineer, repaired to manufacturer or insurer-approved standards, and returned to a roadworthy condition. We coordinate the process and update you at each stage.
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Accident Repair Referral
We refer non-fault customers to approved accident repairers in the UK partner network. Repairers are selected for quality, manufacturer awareness and customer service.
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Engineer Inspection
An independent engineer inspection assesses the damage, the cost of repair and the pre-accident value of the vehicle. The engineer's report supports insurer dealings and helps decide whether the vehicle is repairable or a total loss.
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Third-Party Insurer Claims
After a non-fault accident, the third-party insurer is the route through which damage, recovery, storage, repair and credit hire costs are recovered. We organise the evidence and communicate with the third-party insurer.
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Uninsured Driver Accident Support
If the other driver is uninsured, the Motor Insurers' Bureau (MIB) operates a scheme that may compensate innocent drivers in certain circumstances. We help you collect evidence and refer you to authorised legal partners with your consent where appropriate.
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Hit and Run Accident Support
If the other driver leaves the scene, the MIB Untraced Drivers' Agreement may provide a route for innocent drivers to be compensated. We help organise evidence and refer to authorised legal partners with your consent.
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Taxi Accident Claims
Taxi drivers depend on their plated vehicle for daily earnings. We support non-fault taxi drivers with recovery, repair coordination and plated replacement vehicle referrals where eligible.
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Private Hire Accident Claims
Private hire vehicle drivers - Uber, Bolt, Addison Lee, ViaVan, FreeNow, Veezu and independent operators - earn from a vehicle that has to be licensed, insured for hire and reward, and inspected. After a non-fault collision, a wrong move on insurance class, replacement vehicle licensing or operator notification can cost days of earnings and risk the PHV licence itself. We handle the claim with the PHV-specific rules in mind.
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Fleet Accident Management
Fleet operators in the UK - from sub-25 vehicle SMEs to 1,000+ vehicle blue-chip fleets - gain from a single accident management partner that handles every incident with the same playbook: 24/7 recovery, centralised incident reporting, telematics-aware evidence handling, repair coordination, replacement vehicle placement, monthly risk reporting and Operator Licence compliance support where applicable.
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Motorway Accident Recovery
A non-fault collision on a UK motorway is not the same as a collision on an A-road. The hard shoulder may not be there (most of England's motorway network is now smart motorway with All Lane Running or Dynamic Hard Shoulder), the recovery has to be coordinated under a defined police-and-National-Highways protocol, the CCTV is retained for a fixed window by a different authority, and the road closure cost can be substantial. We coordinate the whole sequence so you are off the carriageway safely and the schedule lands cleanly.
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Garage Partners
We operate a vetted partner garage network across the UK, used to repair non-fault accident vehicles to PAS 125 / BSI 10125 standards. Approved partners get a steady flow of high-quality repair referrals from our intake hotline, with a clear authorisation route, a transparent rate schedule, fast (28-day) payment terms and an SLA we both work to. The partner is the body shop; we are the claims handling and customer-facing layer.
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Solicitor Partners
We introduce non-fault accident customers reporting injury to a small, vetted panel of authorised solicitor firms and SRA-regulated alternative business structures. Introductions are made only with the customer's separate written consent under UK GDPR Article 7, and all introduction arrangements comply with the LASPO 2012 PI referral fee ban, the SRA Standards & Regulations, the Official Injury Claim (OIC) portal protocol and the Civil Liability Act 2018 whiplash tariff regime. Where a panel partner is an FCA-authorised regulated CMC, the FCA Claims Management Conduct of Business sourcebook (CMCOB) also applies to that partner. CityGrip Accident Claims is a UK accident claim management business - we do not handle personal injury claims directly and do not provide legal advice.
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Injury Claim Referral
If you have been injured in a non-fault UK road traffic accident, you are entitled to bring a personal injury claim against the at-fault driver's insurer (or, where the driver is uninsured or untraced, against the Motor Insurers' Bureau). CityGrip Accident Claims does not handle personal injury claims directly. Where you report injury, we refer you - only with your separate written consent under UK GDPR Article 7 - to a panel solicitor firm authorised by the SRA, or for tariffed whiplash claims to the Official Injury Claim portal. You remain free to choose your own solicitor and we do not pressure the choice.
Open →Frequently asked questions
- Do I have to use the at-fault insurer's approved repairer?
- No. Under your insurance policy you retain the right to choose your own repairer, and as a non-fault driver dealing with the at-fault insurer directly there is no contractual obligation to use their approved network at all. We coordinate repairs through PAS 125 / BS 10125 accredited bodyshops that document the repair scope, methods and parts in a way the at-fault insurer's engineer can sign off, which is the test that actually drives whether the bill is paid.
- Can I have a replacement vehicle while my own one is being repaired or replaced?
- If you were not at fault and you have a reasonable need to drive - work commute, school run, business journeys, mobility-equivalent vehicle - you are usually entitled to a like-for-like replacement vehicle under credit hire authority such as Lagden v O'Connor and Bee v Jenson. We screen need against the impecuniosity and mitigation tests before any referral so the daily rate is recoverable. If your only insurance entitlement is a small courtesy car under your own policy, that is a different (and weaker) route - see /credit-hire-vs-courtesy-car.
- What if the other driver was uninsured, untraced, or fled the scene?
- You can still claim. The Motor Insurers' Bureau (MIB) compensates victims of uninsured and untraced drivers under the 2017 Uninsured Drivers' Agreement and the Untraced Drivers' Agreement. The process is more evidence-heavy - police report, witness details, scene photos - and the MIB applies its own deductions. We coordinate the recovery, repair and replacement workstream while the MIB file runs in parallel. See /uninsured-driver-accident-support and /hit-and-run-accident-support.
- How long do I have to bring a claim after a UK car accident?
- Under the Limitation Act 1980 the strict time limits are six years for property damage (section 2) and three years for personal injury (section 11). These are absolute deadlines after which the claim is statute-barred, but in practice the evidence - CCTV (often deleted after 14-31 days), independent witness recollection, vehicle damage - degrades within weeks. The realistic window to start the file is the first 7-14 days while the scene is still recoverable.
- Will making a non-fault claim affect my insurance premium next year?
- Insurers must record every reported incident regardless of fault, so the claim appears on your record either way. Whether your premium moves depends on each insurer's rating model - some price non-fault claims as a risk indicator, others do not. The mitigation is to keep the claim on the at-fault insurer's books rather than your own (the route we coordinate) and to ask your own insurer in writing whether they will treat it as a fault or non-fault claim for renewal purposes.
- Is there any upfront cost for using your service?
- No. Recovery, storage, engineer inspection, repair coordination and credit hire are billed to the at-fault driver's insurer under established UK credit-hire and credit-repair authority. We do not take a slice of any compensation. If for any reason the at-fault insurer disputes liability, the credit-hire and credit-repair providers carry the risk under their own terms - you do not personally underwrite the file.
- What happens if liability is disputed after recovery or hire has already started?
- The file moves into a disputed-liability workflow. We preserve the vehicle, obtain the engineer report, gather dashcam and CCTV evidence, take witness details, check police references, and present a liability pack to the third-party insurer. Hire and repair decisions are reviewed against mitigation so the file remains proportionate while the dispute is being resolved.
- Do you notify my own insurer or only the at-fault insurer?
- Most motor policies require you to notify your own insurer of any accident, even where you were not at fault. We explain the difference between notification and making a claim on your own policy. The operational claim is then pursued against the at-fault insurer where liability and eligibility support that route.
- Can I choose only one service, such as recovery or repair management?
- Yes. Some customers need the full workflow, while others only need one part of it. A driveable vehicle may go straight into repair management and engineer inspection; a motorway incident may start with recovery and storage; a fleet operator may only need insurer communication and reporting. The service path is matched to the file rather than forced into a package.
- Do you handle claims involving vulnerable customers?
- Yes, with extra care. Where a customer is vulnerable because of injury, age, disability, language, bereavement, financial difficulty or distress after the collision, we adjust communication, slow down consent points, offer written summaries and signpost the vulnerable-customer policy. Any injury referral, marketing consent or data-sharing consent remains separate and opt-in.
Talk to a real person
Speak to UK accident supportUK accident support, end-to-end.
The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.
Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.
Visit our team
London office
124 City Road
London, EC1V 2NX
Coverage
- Phone & accident form24 / 7
- Recovery dispatch24 / 7
- Repair coordinationMon-Sat 8:00 - 18:00
- SundaysEmergency only
45+UK cities
9vehicle types
GDPRcompliant
Tip: submit the accident form first - our team will call back with a reference and next steps.