A professional UK accident management partner

Claims management is a regulated activity in Great Britain. Since 1 April 2019, firms carrying on regulated claims management activity have required Financial Conduct Authority (FCA) authorisation under the Claims Management: Conduct of Business sourcebook (CMCOB). CityGrip Accident Claims has decided not to pursue FCA authorisation under the claims-management perimeter and instead operates as a UK accident claim management business. We do not undertake regulated claims management activity, we never claim to be "FCA regulated" or "FCA authorised", and we never hold ourselves out as a Claims Management Company. Our work sits cleanly outside the regulated perimeter: recovery, secure storage, repair management, engineer inspection, credit hire and structured third-party insurer correspondence under commercial contracts.

Where a customer wants legal advice or to pursue an injury claim - both of which are regulated activities we do not undertake - we introduce them, only with their explicit written consent, to an authorised solicitor or other regulated partner. The statutory protections of regulated activity then sit with that partner under their own permissions: the SRA Code of Conduct and the Legal Ombudsman route for a solicitor firm, the FCA Handbook (including CMCOB and DISP) and the Financial Ombudsman Service (FOS) route for an FCA-authorised firm. CityGrip itself applies a 14-day cancellation right and a DISP-modelled complaints procedure voluntarily as a quality standard. Our current status is published in the footer and on /terms-of-business.

Different parts of a non-fault file are delivered by different parts of the supply chain, and CityGrip Accident Claims is transparent about which work is done in-house and which is referred. Recovery dispatch, kerbside triage, secure storage coordination, independent engineer commissioning, credit-hire coordination on like-for-like terms, salvage retention support and structured correspondence with the at-fault driver's insurer are all delivered in-house by Citygrip LTD against commercial contracts that sit outside the FCA-regulated claims-management perimeter. Personal-injury claims handling, contested-liability litigation, any matter that needs reserved legal advice and any claim requiring the conduct of litigation are introduced - only with the customer's explicit written consent, and only to an SRA-regulated panel solicitor whose details are disclosed before the introduction is made. Regulated consumer credit lending for any unpaid repair or hire balance is introduced to a lender holding the relevant FCA permission under CONC; we do not lend on our own balance sheet. The customer is free to refuse any introduction and to instruct their own solicitor, engineer or repairer instead, and never has to use any third party we suggest.

The factual statements on this page draw on a short list of primary sources that are stable, named and verifiable. UK primary legislation and statutory instruments are referenced via legislation.gov.uk; the FCA Handbook (including PRIN, SUP, CMCOB and CONC) is referenced via handbook.fca.org.uk; the FCA Register of authorised firms is at register.fca.org.uk; the SRA Standards and Regulations are at sra.org.uk; UK GDPR guidance and the data-protection register are at ico.org.uk; the whiplash tariff and the Official Injury Claim portal are referenced via officialinjuryclaim.org.uk; and public-sector guidance from HM Government departments is referenced via gov.uk. Where a factual statement on this page is updated or corrected, the underlying citation is checked against the original source before publication and the page review date is advanced accordingly.

For service-level detail see the full services index; for vehicle-class detail see vehicle types; for regional coverage see all UK locations or the London boroughs hub. Source statutes referenced across the site are available at legislation.gov.uk and the FCA register of authorised firms is at register.fca.org.uk (CityGrip itself does not appear on the register because we operate outside the claims-management regulated perimeter).