CityGrip Editorial Team

Editorial process

How we research, write, fact-check and review

1. 01

   Research from primary UK sources

   Every article cites at least one primary UK source: the relevant statute on legislation.gov.uk, case law on bailii.org, the ABI Salvage Code or General Terms of Agreement, the MIB Uninsured / Untraced 2017 agreements, the relevant council or National Highways policy document, or the territorial police force's collision reporting page. Secondary sources are used only for context.

2. 02

   Drafted by a contributor with scope expertise

   A claims-handler, engineer or solicitor-firm contributor drafts inside their professional scope. Articles outside any contributor's scope are not published.

3. 03

   Fact-check by a second contributor

   Every statute reference, case-law citation, hospital trust name, postcode list, police force area and Clean Air Zone date is verified against the primary source by a second member of the team before publication. Discrepancies block publication until resolved.

4. 04

   Compliance review

   Articles touching on personal injury, claims-management activity or financial services are reviewed against the SRA Code of Conduct, the FCA Claims Management Conduct of Business sourcebook (CMCOB), the Legal Aid, Sentencing and Punishment of Offenders Act 2012 section 56 PI referral fee ban, the Privacy and Electronic Communications Regulations and UK GDPR before publication.

5. 05

   Dated, signed and reviewable

   Every article carries a published date, a last-reviewed date and a publisher attribution. Substantive changes update the last-reviewed date. The full revision history is retained internally for at least seven years for audit purposes.

Transparency

What this byline is, and what it is not

Per-role profiles

Named contributors and role qualifications

We do not publish fabricated headshots, fictional names or invented credentials. The profiles below describe the qualifications, regulatory status and ongoing competence requirements expected of each named contributor before they appear on this page. Where an individual is not yet engaged under a written contributor agreement, the entry is marked “profile to be confirmed” and the role specification is published in its place so readers can audit the standard rather than guess at it.

Scope boundaries

What we will not write about, and why

A clear scope is part of our duty to readers. The list below sets out the categories of content this editorial team will not publish, with the statute or regulator that draws each boundary. Where a reader needs help inside one of these scopes, we will point them to the appropriate authorised practitioner rather than substitute our own opinion.

• No reserved legal advice. The provision of legal advice on a specific matter that falls within a reserved legal activity is regulated under the Legal Services Act 2007 sections 12 to 15. We do not publish individual legal opinions, drafted court documents or litigation strategy — that work is for an authorised solicitor on the SRA roll.
• No medical advice. Diagnosis, prognosis and treatment recommendations are the practice of medicine regulated by the General Medical Council under the Medical Act 1983. We will describe NHS triage routes (for example NHS 111 or the relevant trust’s emergency department) but we will not tell a reader what their injury is or what treatment they should accept.
• No financial-product advice. Advising on insurance, investments or credit products requires FCA authorisation under the Financial Services and Markets Act 2000, with territorial scope set in SUP 13. Our articles describe how the non-fault process works; they do not recommend insurer X over insurer Y or steer the reader toward a specific premium-finance product.
• No impartial insurer comparison. The conduct of insurance distribution and price comparison is regulated by the FCA under ICOBS 4 and the Insurance Distribution Directive (EU 2016/97, retained law). A real comparison requires a regulated permission we do not hold, so we do not pretend to rank insurers for the reader.
• No fabricated case stories. Customer illustrations on this site are either anonymised composites clearly labelled as such, or quoted with documented written consent under Article 6(1)(a) UK GDPR. We do not invent claimants, vehicles, postcodes or settlement figures to make a point.
• No AggregateRating without a verified feed. We will not publish star-rating schema, review counts or testimonial averages unless they are tied to a verified Trustpilot Business or Google Business Profile feed under the relevant platform’s display guidelines. This is consistent with the CMA’s 2023 guidance on consumer reviews and the Digital Markets, Competition and Consumers Act 2024 prohibitions on fake reviews.

Conflict of interest

Declarations

• No per-claim commission to writers. No member of the editorial team — claims handler, engineer or solicitor-firm contributor — is paid a commission per claim opened, settled or referred. All contributors are paid by salary, fixed retainer or fixed per-article fee. This decouples authorship incentive from claim-volume incentive.
• Partner-solicitor referral arrangements disclosed. All injury referrals to a partner solicitor firm are made under a written arrangement disclosed to the customer in compliance with CMCOB 3.2.5R (information to customers about regulated claims-management activities) and the prohibition on personal-injury referral fees in section 56 of the Legal Aid, Sentencing and Punishment of Offenders Act 2012.
• No engineer or repairer equity. No engineer, repair body shop, hire-vehicle provider or recovery operator holds equity in Citygrip LTD, and Citygrip LTD holds no equity in any partner engineer, repairer or recovery operator. Commercial relationships are arm’s-length, documented and terminable on notice.
• Material changes published within 30 days. Any change to the above — for example onboarding a new solicitor panel firm or a new engineer with prior partner relationships — is published on this page within 30 calendar days of the change taking effect.

External review

How readers can submit fact corrections

The editorial workflow itself follows the spirit of the International Fact-Checking Network code of principles (commitments to non-partisanship, transparency of sources, transparency of funding and methodology, and an open and honest corrections policy) and writes to a reading level consistent with the Plain English Campaign Crystal Mark standard so guidance is usable by the person who actually needs it.

• Where to write: email support@citygripclaims.co.uk with the article URL, the paragraph in question, and the primary source you would like us to consider.
• Service-level agreement: initial acknowledgement within 2 working days; substantive response within 7 working days; update applied and last-reviewed date refreshed at the same time the correction is logged.
• Public correction log: a public correction log will be published at this URL once the first verifiable correction has been received and logged in the format shown above. Until then, the workflow is documented here rather than the entries.
• Complaints escalation: editorial complaints unresolved within 8 weeks may be referred to the Information Commissioner’s Office where they concern personal data, or raised with the FCA via the consumer helpline where they concern regulated claims-management activity.