UK cities
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Direct coverage
West Sussex · On the London to Brighton A23 / M23 corridor, Crawley sits at the southern end of the M23, wrapped by Junction 10 (A2011 / A264) and the motorway's terminus at Junction 11 (Pease Pottage), roughly 30 miles south of central London and about 25 miles north of Brighton, where traffic from the M23 feeds back onto the A23 for the final run to the coast.
Car Accident Claims Crawley | Non-Fault Support, RH10, RH11, RH6
24/7 recovery, secure storage, repairs and like-for-like replacement vehicle support for non-fault drivers in Crawley (RH10, RH11, RH6), on the London to Brighton corridor. CCTV disclosure filed inside the 14-day retention window.
- West Sussex coverage
- Sussex Police literate
- A23 / M23 corridor
- CCTV disclosure inside 14d
3
Crawley postcodes
24/7
Dispatch
£0
Upfront
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
Reviewed: Written & reviewed by: CityGrip Editorial Team (City Grip Ltd)County: West SussexPostcodes: RH10, RH11, RH6Nearest A&E: East Surrey Hospital (RH1 5RH)
On this page
Do you cover non-fault accident claims in Crawley?
Yes - we coordinate non-fault car and van accident management across Crawley (RH10, RH11, RH6) on the London to Brighton corridor, in West Sussex. Services include 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination and like-for-like replacement vehicle screening. We file CCTV disclosure with the relevant highway authority inside the typical 14 to 31-day footage retention window, and we coordinate with Sussex Police for collision reporting under the Road Traffic Act 1988.
County
West Sussex
Postcodes
RH10, RH11, RH6
Clean air status
Crawley has no Clean Air Zone or emission charging scheme. The town sits well outside the London Ultra Low Emission Zone, which stops at the Greater London boundary many miles to the north, and none of England's charging Clean Air Zones apply here. A non-fault driver in a car or van can move around Crawley, use the M23 and A23 corridor and reach a replacement vehicle without any daily emissions charge.
Nearest A&E
East Surrey Hospital
Coverage detail
Postcode coverage in Crawley
Crawley is built almost entirely from two postcode districts. RH10 covers the eastern half of the town, taking in the town centre, Three Bridges, Pound Hill, Maidenbower, Furnace Green, Northgate and the Manor Royal business district, while RH11 covers the west and south, including West Green, Ifield, Bewbush, Broadfield, Gossops Green, Southgate and Tilgate. The RH6 district sits just north around Gatwick and Horley, and a non-fault collision on the northern approaches or airport spur roads can carry that prefix. When we open a file we confirm the exact incident postcode from the driver's account, any dashcam GPS and the nearest named junction, because RH10 and RH11 meet along the central spine of the town and pinning the correct side speeds up the search for CCTV and witnesses.
RH10RH11RH6
Non-fault accident support in Crawley
Crawley is one of the largest towns in West Sussex and the commercial anchor of the northern part of the county, purpose-built as a post-war new town and organised into a ring of distinct neighbourhoods around a compact central area. It falls under Crawley Borough Council for local matters and West Sussex County Council for its road network, with Sussex Police as the territorial force. The town's position immediately south of Gatwick Airport gives it a road environment unlike most towns of its size: a constant mix of airport traffic, commuters, delivery vans and long-distance drivers heading between London and the south coast, all funnelling through a small number of high-capacity roads. For non-fault drivers, that concentration of movement is exactly what makes a clear, well-documented account of a collision so valuable.
The town sits at the pivot point of the London to Brighton corridor. The M23 motorway comes down from the M25 and the capital, meets Crawley at Junction 10 and ends at Junction 11 (Pease Pottage), where drivers rejoin the A23 to continue south towards Handcross, Bolney and eventually Brighton. Because the strategic route effectively hands off from motorway to trunk road right beside the town, Crawley carries both the free-flowing speeds of the M23 and the stop-start conditions of a busy urban grid within a few miles of each other. A driver can be on a national-speed-limit dual carriageway one moment and queuing at a signalised gyratory the next, and that transition zone is where a large share of local shunts and merging collisions happen.
What shapes non-fault claims in Crawley is the interaction between fast approach roads and dense internal distribution. The A2011 Crawley Avenue, the A2004 and the A23 Crawley bypass move heavy volumes at speed, while the neighbourhood centres, the town-centre one-way system and the Manor Royal business district generate constant turning, parking and pedestrian movements. Airport-related traffic adds unfamiliar drivers, hire cars and taxis to the mix, particularly on the northern approaches. As an accident management company, CityGrip focuses on getting a non-fault car or van driver back on the road quickly: arranging recovery and secure storage, a like-for-like replacement car or van, an independent engineer's inspection and repair coordination, while corresponding with the at-fault party's insurer. Any personal injury enquiry is handled separately and only referred to an authorised legal partner with the customer's own written consent.
Traffic and road conditions in Crawley
The backbone of driving in Crawley is the interface between the M23 and the town's internal roads. Junction 10 links the motorway to the A2011 Crawley Avenue heading north-west into the town and to the A264 heading east towards Copthorne and East Grinstead, and it is one of the busier merge and diverge points in the area, especially at peak times and when Gatwick traffic is heavy. Junction 11 at Pease Pottage marks the end of the motorway, where southbound drivers filter onto the A23 and northbound drivers pick up the motorway or branch onto the A264 towards Horsham. The A2011 Crawley Avenue itself is a fast dual carriageway ringing the north of the town and connecting to a sequence of roundabouts and gyratories, including the Tushmore and Northgate junctions, where lane discipline and last-second lane changes produce recurring side-swipe and rear-end collisions.
Inside the town, the pattern shifts to signal-controlled junctions, the town-centre one-way system and the roundabouts that stitch the neighbourhoods together. The Manor Royal business district in the north-east generates steady van and HGV movements during working hours, with frequent turning across traffic into yards and units. The A23 Crawley bypass carries through-traffic at speed along the western edge, while the A2004 links the A2011 down to the centre. Common non-fault scenarios we see across these roads include rear-end shunts in queuing traffic at the gyratories, failure-to-give-way collisions at roundabout entries, sideswipes during merges off the M23 slip roads and low-speed knocks in the town-centre and retail-park car parks. Wet-weather surface spray on the exposed dual carriageways and low winter sun on east-west stretches are recurring aggravating factors.
CRAWLEY
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Section 3 of the walkthrough.
How we handle Crawley accident claims
When CityGrip manages a non-fault claim in Crawley, the first task is securing the right evidence from the right authority. If the collision happened on the M23 or a strategic A23 trunk section, National Highways holds the motorway and trunk-road camera and incident data, and requests go to them. If it happened on the A2011 Crawley Avenue, the A2004, the local stretches of the A264 or any borough road, West Sussex County Council is the highway authority that holds maintenance records and any council camera coverage, and it works alongside Crawley Borough Council on town-centre and car-park systems. Because much of this footage is overwritten on a rolling cycle, typically within about 14 to 31 days, we move quickly to identify the operator of the nearest camera and put a preservation request in before the window closes. Private and commercial CCTV around Manor Royal, the retail parks and the neighbourhood parades can also be decisive, and those systems are usually approached directly.
Reporting runs through Sussex Police. A damage-only, non-injury collision can be reported using the force's online road traffic incident tool, which issues a reference number to pass to insurers; where anyone is hurt, details are not exchanged at the scene, or there is an allegation of dangerous driving, the driver must report to Sussex Police as soon as possible and in any event within 24 hours. On logistics, Crawley's road layout makes recovery straightforward: the M23, A23 and A2011 give quick access for a recovery vehicle to reach a stranded car or van and move it to secure storage, and its central position keeps a like-for-like replacement car or van within easy reach so a non-fault driver is not left without transport. Throughout, CityGrip arranges engineer inspection, repair coordination and correspondence with the at-fault insurer, and refers any injury enquiry to an authorised legal partner only on the customer's separate written consent.
Major roads and known hazards in Crawley
The road authority for each route is identified so the right disclosure request (county council, Transport for the region, or National Highways for the M23 / M25 and trunk A23) can be filed inside the typical 14 to 31-day CCTV retention window.
| Reference | Road / corridor | Notes |
|---|---|---|
| M23 | M23 motorway (Junctions 10 and 11) | The strategic spine of the corridor: Junction 10 (A2011 / A264) is a busy merge and diverge serving the town and Gatwick traffic, and Junction 11 (Pease Pottage) is the motorway terminus where drivers transfer to and from the A23. National Highways holds the camera and incident data for this road. |
| A2011 | Crawley Avenue | The fast dual-carriageway ring around the north of the town, linking the M23 at Junction 10 to the A23 and running through gyratories at Tushmore and Northgate. High volumes and frequent lane changes make it a hotspot for rear-end and sideswipe collisions; West Sussex County Council is the highway authority. |
| A23 | Crawley bypass / London Road | The trunk-road spine of the London to Brighton route running along the western edge of the town and continuing south from Pease Pottage towards Handcross and Brighton. Carries through-traffic at speed and is exposed to spray and low sun. |
| A264 | A264 (Copthorne Way / Horsham road) | Runs east from Junction 10 towards Copthorne and East Grinstead and west towards Horsham, tying regional traffic into the Crawley junctions. A key feeder that adds turning and merging movements at the eastern approaches. |
| A2004 | A2004 town-centre link | Connects the A2011 Crawley Avenue down into the central one-way system and town centre, mixing through-traffic with turning, parking and pedestrian activity where low-speed knocks are common. |
Known incident hotspots
- M23 Junction 10 merge and diverge, where motorway traffic, the A2011 and the A264 all interact and last-second lane changes cause shunts and sideswipes.
- The Tushmore and Northgate gyratories on the A2011 Crawley Avenue, where queuing and multi-lane weaving produce recurring rear-end and give-way collisions.
- Pease Pottage / Junction 11, the motorway terminus, where drivers change speed and lane discipline as the M23 hands off to the A23 southbound.
- Manor Royal business district, with heavy van and lorry movements turning across traffic into yards and units during working hours, and busy parked-vehicle margins.
- Town-centre one-way system and retail-park car parks (around the A2004 and central gyratory), where low-speed manoeuvring, tight lanes and pedestrian flow lead to minor-impact claims.
- Exposed A23 and A2011 dual-carriageway stretches, prone to standing water and spray in heavy rain and to dazzling low winter sun on east-west sections.
Clean air and emissions
Crawley has no Clean Air Zone or emission charging scheme. The town sits well outside the London Ultra Low Emission Zone, which stops at the Greater London boundary many miles to the north, and none of England's charging Clean Air Zones apply here. A non-fault driver in a car or van can move around Crawley, use the M23 and A23 corridor and reach a replacement vehicle without any daily emissions charge. Any replacement vehicle we arrange for you in Crawley is matched to your needs and to any zone you regularly drive through, so you can keep working and travelling without penalty.
Speed limits
The M23 runs at the national 70 mph motorway limit past Crawley, and the A23 trunk sections and the A2011 Crawley Avenue dual carriageway carry national-speed-limit or high signed limits where they are grade-separated. Within the built-up town the A-roads step down to 40 mph and 30 mph, the town-centre and neighbourhood streets are generally 30 mph, and many residential estates and areas near schools are 20 mph. Manor Royal and the retail-park approaches are signed lower again, so drivers move through several limit changes on a single short journey.
Evidence and disclosure timeline in Crawley
CCTV, signal data and bus footage from a Crawley collision are subject to retention windows that typically run between 14 and 31 days. After that the footage is overwritten and unavailable. The first 72 hours are disproportionately important.
- 0hMake the scene safe, exchange details, photograph the road layout, call 999 if anyone is injured. The Road Traffic Act 1988 duty to give details applies at the scene.
- 1hOpen the claim with us. We dispatch recovery to Crawley and start drafting the disclosure requests to the correct highway authority.
- 24hIf reportable, file with Sussex Police through their online collision reporting service. Quote the reference in all insurer correspondence.
- 72hCCTV disclosure request lodged with the relevant highway authority (Two authorities matter for a non-fault claim in Crawley. National Highways is responsible for the M23 motorway and the strategic A23 trunk sections that run past the town, so any motorway or trunk-road footage, incident logs or signage records sit with them. West Sussex County Council is the local highway authority for the borough's own roads, including the A2011 Crawley Avenue, the A2004, most of the A264 within the town and the residential and neighbourhood-centre network, so it holds the maintenance records and any council-operated camera coverage on those roads.) and, where relevant, National Highways for the M23, M25 or trunk A23.
- 14-31dStandard CCTV retention window. After this, footage is routinely overwritten unless preserved on an open disclosure request. We track the retention window for every claim from intake.
Related accident management services in Crawley
Accident recovery in Crawley →
24/7 dispatch to a CCTV-monitored partner yard.
Vehicle storage after a Crawley accident →Daily-logged secure storage with photographic record.
Like-for-like replacement vehicle (credit hire) →Car or van replacement subject to eligibility.
Repair management for Crawley drivers →Approved repairer referral and PAS 125 / BSI compliant scope.
Non-fault accident claims overview →End-to-end coordination for non-fault drivers.
Uninsured driver / hit-and-run support →Routing through the Motor Insurers' Bureau.
Frequently asked questions
- Where is the nearest full A&E to Crawley?
- The nearest hospital with a full 24-hour blue-light Accident and Emergency department is East Surrey Hospital in Redhill (RH1 5RH), just north of the town off the A23 and M23. Crawley Hospital on West Green Drive has an Urgent Treatment Centre for minor and moderate injuries, open seven days a week, but it is not a full A&E, so a serious or life-threatening emergency should go to East Surrey Hospital or be dealt with by calling 999.
- How do I report a non-injury collision in Crawley to the police?
- Crawley is covered by Sussex Police. A damage-only collision with no injuries can be reported through the Sussex Police online road traffic incident tool, which gives you a reference number to pass to your insurer. If anyone is injured, if details were not exchanged at the scene, or if you believe another driver was driving dangerously, you must report to Sussex Police as soon as possible and within 24 hours. Keep the reference number for your claim file.
- Which authority holds CCTV and road records for a Crawley collision?
- It depends on the road. National Highways holds camera and incident data for the M23 motorway and the strategic A23 trunk sections around the town. West Sussex County Council is the highway authority for local roads such as the A2011 Crawley Avenue, the A2004 and the borough network, and works with Crawley Borough Council on town-centre and car-park systems. Because footage is often overwritten within about 14 to 31 days, CityGrip requests preservation quickly after we open your file.
- Can CityGrip provide a replacement vehicle after a non-fault accident in Crawley?
- Yes. If you were not at fault, CityGrip can arrange a like-for-like replacement car or van so you stay mobile while your own vehicle is recovered, inspected and repaired. Crawley's position on the M23 and A23 corridor means recovery, secure storage and a replacement vehicle can all be organised quickly. We coordinate the repair, arrange an independent engineer's inspection and correspond with the at-fault insurer; we do not handle personal injury in-house, and any injury enquiry is referred to an authorised legal partner only with your separate written consent.
Nearby corridor towns we also cover
Important notice
Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about postcode coverage, road authority, clean-air zone applicability and hospital trusts is provided as general guidance and does not constitute legal, regulatory or insurance advice.
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