UK cities
45+
Direct coverage
Non-fault drivers in West London
Courtesy Car and Replacement Vehicle After a Non-Fault Accident in West London
Off the road after a collision that was not your fault, anywhere in the W and WC postcodes or in Ealing, Hounslow, or Hammersmith and Fulham? We arrange a like-for-like replacement vehicle with nothing for you to pay, and a licensed, plated replacement insured for hire and reward if you work private hire out of Heathrow. Subject to liability being established and to your reasonable need for a vehicle.
- No cost to you
- ULEZ-compliant replacement
- Plated PHV where needed
- Costs go to the at-fault insurer
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
Can I get a courtesy car after a non-fault accident in West London, and what will it cost me?
Yes. If another driver was at fault, CityGrip Accident Claims can arrange a like-for-like replacement vehicle across the W and WC postcodes and the boroughs of Ealing, Hounslow, and Hammersmith and Fulham, with nothing to pay upfront and nothing to pay at the end. The cost is presented to the at-fault driver's insurer under a credit hire agreement, subject to liability being established and to your reasonable need for a vehicle. If you hold a TfL private hire licence and work Heathrow transfers, we source a licensed, plated replacement insured for hire and reward, because an ordinary courtesy car cannot lawfully carry private hire bookings.
Key points
- The Congestion Charge rose to £18 a day on 2 January 2026 (£21 if paid by midnight of the third day after travel) and applies 07:00 to 18:00 Monday to Friday and 12:00 to 18:00 at weekends and on bank holidays, with no charge between Christmas Day and the New Year's Day bank holiday inclusive.
- Private hire vehicles have paid the Congestion Charge since 8 April 2019, when the exemption was withdrawn for all but designated wheelchair-accessible private hire vehicles carrying out a booking for a TfL-licensed operator.
- The ULEZ covers every London borough (but not the M25 itself) at £12.50 a day for non-compliant cars and vans, and runs 24 hours a day, every day except Christmas Day. Heathrow lies inside Greater London and therefore inside the zone.
- Since 1 January 2023, every private hire vehicle licensed by TfL for the first time must be zero emission capable and meet Euro 6: no more than 50g/km of CO2 with at least ten miles of zero emission range, or no more than 75g/km with at least twenty miles.
- Ealing resident visitor parking permits are only valid for vehicles under 1.83 metres wide and under 3 metres tall, so vehicle dimensions have to be checked before a replacement is confirmed.
- Hounslow parking permits are invalid, and will not prevent a penalty charge notice, for vehicles 5.25 metres or more in length or 2.27 metres or more in height.
- Hammersmith Bridge has been closed to motor traffic since April 2019, when cracks were found in its cast-iron pedestals, and remains open only to people walking and cycling.
- On TfL red routes such as the A4, A40 and A406, a double red line means no stopping at any time on any day, while a single red line applies only during the hours shown on the accompanying sign.
- Heathrow charges £7 per visit to use a terminal drop-off forecourt, enforced by number plate recognition and applying to private cars, licensed taxis and private hire vehicles alike, so a replacement's registration must be added to your Heathrow account.
Why a courtesy car in West London is a different job to the rest of the capital
West London traffic is organised around Heathrow, and that single fact changes what a replacement vehicle has to do here. The A4 Great West Road and the M4 between junctions 1 and 3 exist in large part to feed the airport, funnelling airport-bound traffic through Chiswick, Brentford and Hounslow at every hour of the day and night. Add the A40 Western Avenue and Westway running east into Paddington, the A406 North Circular tying Ealing to the M4 at junction 2, and a Congestion Charge boundary that cuts through the eastern edge of the W1 and WC postcodes, and you get a corner of London where being without a vehicle becomes expensive within hours rather than days.
Our area for this page is the W and WC postcodes together with the boroughs of Ealing, Hounslow, and Hammersmith and Fulham. That takes in Mayfair, Soho, Fitzrovia, Bloomsbury and Covent Garden at one end and Heston, Cranford, Feltham and Hanwell at the other, with Acton, Chiswick, Shepherd's Bush, Hammersmith, Fulham, Notting Hill and Ladbroke Grove in between. Those places do not share a parking regime, a road type or a driver profile. A replacement that works for a family in Feltham with a driveway is not the same proposition as one for a household in a WC1 mansion block with no parking at all, and we plan for that difference before anything is delivered.
CityGrip Accident Claims is an accident management company, not a shuffler of paperwork. If another driver caused the damage, we arrange recovery, secure storage, engineer inspection, repair coordination and a like-for-like replacement vehicle, and we correspond with the third party's insurer on your behalf. You pay nothing upfront and nothing at the end. Everything is subject to liability being established and to your reasonable need for a vehicle, which is the honest way to put it: we tell you where you stand at the outset rather than putting you in a vehicle and hoping the question resolves itself later.
Heathrow transfer drivers need a licensed, plated replacement, not an ordinary courtesy car
Heathrow supports one of the densest populations of working private hire drivers anywhere in the country, spread through Hounslow, Heston, Cranford, Southall, Hanwell and Acton. For those drivers the vehicle is the business. TfL licenses well over one hundred thousand private hire drivers across London, and a licensed driver without a licensed vehicle earns nothing, because the booking has to be carried out in a vehicle that is itself licensed by TfL and attached to a licensed operator. That is why an ordinary courtesy car is of no use to a working driver: it has no private hire licence, no plates and no licence disc, and its insurance covers social, domestic and pleasure use rather than hire and reward.
A replacement for a working driver therefore has to be a licensed, plated private hire vehicle insured on hire and reward, with the licence disc displayed in the top corner of the passenger side of the windscreen and the plates fitted and unobscured. Carrying a booking in anything else risks a licensing sanction and, worse, an insurer declining a claim on the basis that the vehicle was being used outside the terms of the policy. We source from plated fleets for exactly that reason, and we ask about your licensing position on the first call rather than discovering it on delivery day.
The emissions rules matter too. Since 1 January 2023, every private hire vehicle licensed by TfL for the first time has had to be zero emission capable and meet the Euro 6 standard, which in practice means emitting no more than 50g/km of CO2 with at least ten miles of zero emission range, or no more than 75g/km with at least twenty miles. That has pushed the licensed fleet heavily towards plug-in hybrids and battery electric cars. A replacement drawn from an existing plated fleet will already sit inside those rules, but it is a genuine constraint on what can be offered, and it is one of the reasons plated replacements are scarcer than ordinary cars.
Then there is the airport itself. Heathrow's Authorised Vehicle Area on the Northern Perimeter Road is where licensed taxis and private hire vehicles wait before a pick-up, and the booking platforms geofence it, so a driver sitting outside it does not get the job. The terminal forecourts carry a drop-off charge of £7 per visit, enforced by number plate recognition and applying to private cars, licensed taxis and private hire vehicles alike. All of that is tied to a registration number. When you change vehicle, the new registration has to be added to your Heathrow account, your operator's records and any charging accounts you hold, and we prompt you through that list so you are not collecting penalties in your first week back at work.
WEST LONDON
03
Section 3 of the walkthrough.
Hanger Lane, Hammersmith and the A4: the junctions behind most West London claims
Hanger Lane gyratory sits where the A40 Western Avenue meets the A406 North Circular and Hanger Lane in Ealing, covering roughly thirty thousand square metres and carrying close to ten thousand vehicles an hour at peak. A 240 metre underpass built in the 1960s takes the A40 beneath the roundabout, the Central line runs through the middle, and Hanger Lane Underground station sits on the island. Its local nickname, Malfunction Junction, is earned. A set of red route traffic orders prescribes which lanes may take which turns, including a prescribed turns order for the North Circular at Ealing in force since August 1997 and a right-turn prohibition covering Hanger Lane and Ashbourne Road from 1998.
The practical consequence is that a driver in the wrong lane at Hanger Lane cannot simply correct the mistake. Either they commit a contravention or they are carried round again, and the late lane changes that follow are exactly how side-swipes and rear-end shunts happen there. The same pattern repeats at the Hammersmith gyratory, where the four-lane A4 climbs onto the 622 metre, sixteen span Hammersmith flyover and everything else is funnelled around a tight one-way system. A 2.0 metre width restriction at either end of the flyover keeps the largest vehicles off it, which pushes lorries and coaches down onto the gyratory alongside cars and vans.
Hammersmith Bridge has been closed to motor traffic since April 2019, when cracks were found in its cast-iron pedestals, and it remains open only to people walking and cycling while funding for a full restoration is unresolved. That closure has permanently rerouted cross-river traffic in the south of the borough onto Putney, Chiswick and Kew bridges, thickening the approaches through Fulham and Chiswick. Further north, the A40 Westway carries two and a half miles of elevated dual carriageway from Paddington out to White City and Wood Lane. Opened in 1970 and stripped of its motorway designation in 2000, it is now a maintenance liability, and TfL has been replacing fifty-year-old expansion joints with closures that push traffic down onto local streets.
The M4 adds its own character. The Chiswick flyover carries the motorway away from junction 1, and the elevated section runs above the A4 Great West Road for about a mile and a half before crossing Boston Manor Park and returning to ground level. Junction 2 serves Brentford and Ealing, junction 3 serves Feltham, Southall and Hayes. Structural inspections of the elevated piers have repeatedly required overnight closures of the A4 beneath. All of these corridors are red routes, and on a red route a double red line means no stopping at any time on any day, while a single red line applies during the hours shown on the sign. That is not a detail to leave until a delivery driver is already outside.
The Congestion Charge boundary, ULEZ and your replacement vehicle
The Congestion Charge zone matters enormously to drivers in W1, WC1 and WC2, and barely at all to drivers a mile west of them. Since the Western Extension was withdrawn, with its last charging day on 24 December 2010, the western boundary has run along Edgware Road and Park Lane. Mayfair, Soho, Fitzrovia, Bloomsbury, Holborn, Covent Garden and the Strand are inside. Paddington, Bayswater, Notting Hill, Kensington, Maida Vale and everything west of them are outside, which is why a W2 address can sit a few hundred metres from a boundary it crosses several times a day.
The charge rose to £18 a day on 2 January 2026, payable on the day or in advance, or £21 if paid by midnight of the third day after travel. It applies from 07:00 to 18:00 Monday to Friday and 12:00 to 18:00 at weekends and on bank holidays, with no charge at all between Christmas Day and the New Year's Day bank holiday inclusive. A penalty charge notice is £180, reduced to £90 if paid within fourteen days. Private hire vehicles have paid the charge since 8 April 2019, when the exemption was withdrawn for all but designated wheelchair-accessible private hire vehicles carrying out a booking for a TfL-licensed operator, so a working driver in the zone is paying it daily.
The blanket electric vehicle exemption ended on 2 January 2026 as well. In its place there is a tiered Cleaner Vehicle Discount giving 25 per cent off for electric cars registered on Auto Pay, which brings the daily figure to £13.50 rather than nothing. Residents at qualifying addresses inside the zone can still apply for the 90 per cent residents' discount. Separately, the ULEZ covers every London borough (though not the M25 itself), costs £12.50 a day for non-compliant cars and vans, and runs twenty-four hours a day every day except Christmas Day. Heathrow sits inside Greater London and therefore inside the zone. We provide a replacement that is ULEZ compliant as a matter of course, but you must move your own Auto Pay and residents' discount registrations onto the new plate.
Where a replacement can actually be delivered in Ealing, Acton, Chiswick and Hounslow
Delivering a replacement in West London is often harder than sourcing one. Ealing, Acton, Hanwell and much of Hounslow are dense Victorian and Edwardian terraces with no off-street parking and near-total controlled parking zone coverage. In Ealing, resident visitor parking runs through PayByPhone at around £1 for an hour or between £1.60 and £6 for a day depending on the zone, and, importantly for us, those visitor permits are only valid for vehicles under 1.83 metres wide and under 3 metres tall. That single rule can rule out a large van replacement on a street where the damaged vehicle was itself a van.
Hounslow works differently again. A permit there is invalid, and will not stop a penalty charge notice, if the vehicle is 5.25 metres or more in length or 2.27 metres or more in height. Visitor permits are sold as books of thirty one-hour tickets, currently £27.20 a book, with a cap on how many books a household can buy in twelve months. A household in Hounslow that suddenly needs to park a replacement on-street for three weeks can therefore run through its visitor allocation quickly. We check dimensions against your borough's permit rules before confirming a vehicle, because the wrong specification is not a minor inconvenience, it is a daily penalty risk.
Event days narrow the gap further. Around Craven Cottage in Fulham, match day restrictions run in zones T, X and Y, from 9am to 10pm in zone T and from 9am to 9.30pm in zones X and Y, including Sundays and bank holidays, with pay and display capped at two hours in zone T and one hour in X and Y. The area around Stamford Bridge has operated on blanket weekend restrictions rather than match-triggered ones. In Hounslow, Brentford's Gtech Community Stadium brings its own event day parking restrictions and access controls on Lionel Road South and Capital Interchange Way.
Then there is Carnival. Notting Hill Carnival falls on Sunday 30 and Monday 31 August in 2026, with Panorama on Saturday 29 August, and large parts of W10 and W11 are given over to road closures and suspended parking bays across that weekend. If your collision happens in the run-up, delivery and collection windows around Ladbroke Grove, Westbourne Park and North Kensington need planning days ahead rather than hours. We would rather agree a workable handover point with you, a nearby car park, a side street outside the closure line, a relative's driveway in Acton, than send a vehicle into a street that has been suspended since the Friday.
06WEST LONDONKey takeaway
Why you pay nothing, and what credit hire actually is
The commercial position is simple and we state it plainly. You pay nothing upfront, nothing while you have the vehicle and nothing at the end. The legal mechanism is credit hire: because the collision was not your fault, the cost of keeping you mobile is a loss caused by the at-fault driver, and it is presented to that driver's insurer rather than to you. You are not renting a car, and you are not taking on a bill from us in the ordinary sense. What you do take on is a duty to be straight with us about the facts, because the claim stands or falls on them.
Two qualifications apply to every case, and any firm that does not tell you about them is doing you a disservice. The first is liability. A replacement is provided on the basis that fault rests with the other driver, and if liability is genuinely contested or split, the position changes and we will say so. The second is reasonable need. The courts have consistently treated a replacement as recoverable where the claimant actually needed a vehicle and acted reasonably to keep the loss down, a principle running through cases such as Giles v Thompson, Dimond v Lovell and Lagden v O'Connor. Need is judged on your real circumstances, not on what you would prefer to drive.
In practice that means we ask questions which feel intrusive but are not: how you use the vehicle, whether anyone else in the household drives, whether you could realistically manage on public transport for the school run from Greenford or an early airport shift from Cranford, and how long the repair is expected to take. It also means keeping the period sensible. When your repair finishes, the replacement goes back. We would rather run a clean, defensible claim the third party's insurer settles than an inflated one that drags on for a year. Our charging is deliberately restrained, so more of any settlement stays with you rather than being consumed on the way through.
Recovery, storage, inspection and repair coordination across West London
A replacement vehicle is one part of what happens after a non-fault collision, and rarely the first. If your car or van is not drivable after a shunt on the Great West Road or a low-speed hit on the Hammersmith gyratory, it needs recovering from a red route where stopping is prohibited and where leaving a vehicle is itself a contravention. We arrange recovery and then secure, covered storage, rather than leaving the vehicle on a street in a controlled parking zone quietly accruing penalty charge notices. Recovery and storage costs form part of the claim against the at-fault insurer in exactly the same way the replacement does.
From there we coordinate an independent engineer's inspection and a repair through an approved bodyshop, and we deal with the third party's insurer directly so you are not fielding calls between shifts. For a working private hire driver that correspondence matters as much as the vehicle itself: the loss of earnings position, the licensing paperwork and the repair timetable all have to line up. For a family in Chiswick or Fulham it usually comes down to keeping the household running while a car is off the road for a fortnight. Both are legitimate needs, and both are handled the same way, with evidence rather than assertion.
We do not handle personal injury in-house. If you or a passenger were hurt, we can refer the injury element to an authorised legal partner, and we only do that with your separate written consent. Nothing about your replacement vehicle depends on making an injury claim, and we will not push one on you. We work with cars and vans, including private hire, PCO-licensed and minicab vehicles. We do not take on HGV, lorry, bus or coach work, and we do not deal with hackney carriage or black cab claims. If your case falls outside what we do, we will tell you on the first call rather than on the third.
Step by step
How to get your replacement vehicle
- 1Make the scene safe and capture the basics. On a red route such as the A4, A40, A406 or the Hammersmith gyratory, stopping is prohibited, so move clear of the running lanes if the vehicle is drivable and it is safe to do so. Take the other vehicle's registration, make, model and colour, the driver's name and insurer, and photographs of both vehicles, the damage, the road layout and any signage or lane markings. At a prescribed-turn junction like Hanger Lane, a photograph showing which lane each vehicle was in is often decisive.
- 2Call us before you commit to the other side's insurer. The at-fault driver's insurer may contact you quickly and offer to sort everything out. Accepting that route usually means a small standard car, on their timetable, and it will not be a plated private hire vehicle. Call us first so we can record the facts, explain what a like-for-like replacement means in your case, and set out clearly what is subject to liability and what is subject to reasonable need. There is no charge for that conversation and no obligation attached to it.
- 3Tell us how you actually use the vehicle. This is the step that determines what we source. If you hold a TfL private hire licence and work Heathrow transfers, we need to know that immediately, because you require a licensed, plated replacement insured on hire and reward rather than an ordinary courtesy car. If you carry tools or stock in a van, we need the load requirement. If you have a wheelchair user, child seats, or an unusually tight street, tell us now rather than after a vehicle has been allocated.
- 4We establish liability and put the at-fault insurer on notice. We open the file, confirm the third party's insurance details, and notify that insurer of the claim. Where liability is clear, the replacement can usually be arranged quickly. Where it is disputed or the account is contradictory, we will tell you honestly that the position is not yet settled and what that means for you, rather than issuing a vehicle first and explaining the risk afterwards. Dashcam footage, independent witnesses and clear scene photographs all shorten this stage considerably.
- 5We match the replacement to your licence and your street. We size the vehicle to your damaged one and then test it against the local rules. In Ealing that means checking it fits within the visitor permit limits of under 1.83 metres wide and under 3 metres tall. In Hounslow it means keeping under 5.25 metres long and 2.27 metres tall so the permit remains valid. For a plated replacement we confirm the private hire licence, the plates, the licence disc and hire and reward cover before it leaves the yard.
- 6Agree a legal delivery and collection point. We do not hand over on a double red line. We agree a specific, lawful spot with you: your driveway if you have one, a resident bay with a valid permit or PayByPhone session, or a nearby car park if your street is in an event day zone or a Carnival closure. Around Craven Cottage, the Gtech Community Stadium or the W10 and W11 Carnival footprint, we will pick a date and time that avoids the restriction rather than gambling on it.
- 7Recovery, storage, inspection and repair run alongside. While you are mobile again, we recover the damaged vehicle from wherever it is stranded, move it into secure storage rather than leaving it exposed to penalty charges on-street, arrange an independent engineer's inspection, and book the repair with an approved bodyshop. We keep you updated on the timeline and handle the correspondence with the third party's insurer so you are not chasing it between shifts or between school runs.
- 8Return the vehicle when the repair is done. When your own vehicle is repaired, or written off and settled, the replacement is collected. Keeping it longer than you need weakens the claim, so we work to a defined period and tell you the expected return date up front. Before you hand it back, move your Congestion Charge Auto Pay, residents' discount, Heathrow account and any other registrations off the replacement plate and back onto your own, so nothing is charged to the wrong vehicle.
Courtesy car support in other London areas
Courtesy car in London →
Replacement vehicle support for non-fault drivers across London.
Courtesy car in North London →Replacement vehicle support for non-fault drivers across North London.
Courtesy car in East London →Replacement vehicle support for non-fault drivers across East London.
Courtesy car in South London →Replacement vehicle support for non-fault drivers across South London.
Credit hire vs courtesy car →What the difference means for who pays.
Courtesy car after an accident (UK) →The national guide to replacement vehicles.
PCO courtesy car →Why a standard courtesy car cannot be worked in.
Frequently asked questions
- Will I have to pay anything for the courtesy car?
- No. There is nothing to pay upfront, nothing to pay while you have the vehicle and nothing to pay at the end. The cost is presented to the at-fault driver's insurer under a credit hire agreement, because the need for a replacement is a loss the other driver caused. That is the legal mechanism, not a rental you are signing up for. Two conditions apply and we are open about both: liability has to be established against the other driver, and you have to have a reasonable need for a vehicle. If either changes materially, we tell you straight away rather than letting it surface later.
- I drive private hire out of Heathrow. Can you provide a plated replacement?
- Yes, that is the point of asking about your licence on the first call. A booking has to be carried out in a vehicle licensed by TfL as a private hire vehicle, attached to a licensed operator, with the plates fitted and the licence disc displayed in the top corner of the passenger side of the windscreen, and insured for hire and reward. An ordinary courtesy car has none of that and its cover is for social, domestic and pleasure use, so using it for private hire work risks a licensing sanction and a declined insurance claim. We source from plated fleets instead.
- My street in Ealing or Acton is a controlled parking zone. Where will the replacement go?
- We agree that with you before delivery rather than after. Ealing runs resident visitor parking through PayByPhone, at roughly £1 for an hour or between £1.60 and £6 for a day depending on the zone, and those visitor permits are only valid for vehicles under 1.83 metres wide and under 3 metres tall. We therefore size the replacement to fit the permit rules as well as your needs. If your street cannot take it, we look at a nearby car park, a relative's driveway or a resident bay in an adjoining zone, and we confirm the arrangement in writing.
- Does the replacement come ULEZ compliant, and who pays the Congestion Charge?
- The replacement will be ULEZ compliant, so you will not face the £12.50 daily charge that applies to non-compliant cars and vans across every London borough, every day except Christmas Day. The Congestion Charge is different. It is triggered by driving inside the central zone during charging hours, currently £18 a day from 07:00 to 18:00 Monday to Friday and 12:00 to 18:00 at weekends and bank holidays, and it is a running cost of your own journeys. Move your Auto Pay and any residents' discount onto the replacement's registration on day one so it is not charged to the wrong plate.
- My car is still drivable. Do I still qualify for a replacement vehicle?
- Possibly, but it depends on the circumstances. If the vehicle is roadworthy and safe, the usual position is that a replacement becomes appropriate when yours goes in for repair, rather than for the whole period from the collision onwards. If the damage makes it unsafe, unlawful to use, or unusable for its purpose (a plated private hire vehicle that would fail inspection, for instance, or a van with a damaged loading area), that is a different matter. We assess reasonable need on your actual situation and tell you honestly what we think the third party's insurer will accept.
- How long can I keep the replacement vehicle?
- For as long as you genuinely need it, which normally means until your own vehicle is repaired and returned, or until a total loss settlement is agreed and paid. It is not open-ended. Courts expect a claimant to keep the loss down, so an unnecessarily long period weakens the claim and can be challenged by the at-fault insurer. We work to a defined repair timetable, keep you updated, and collect the vehicle promptly at the end. If a repair genuinely overruns, that is documented and explained rather than simply allowed to run on.
- What happens if the other driver's insurer disputes who was at fault?
- We tell you, in plain terms, before it becomes a problem. Disputed liability is common at complex West London junctions such as Hanger Lane, the Hammersmith gyratory and the Chiswick and Brentford approaches to the M4, where lane discipline and prescribed turns are often the real issue. Dashcam footage, clear photographs showing lane positions and road markings, independent witness details and any council or TfL camera evidence all help enormously. Where liability is genuinely contested or looks likely to be split, we set out what that means for the replacement rather than pressing on regardless.
- Do you deal with injury claims as well?
- Not in-house. CityGrip Accident Claims handles the vehicle side: recovery, secure storage, a replacement vehicle, engineer inspection, repair coordination and correspondence with the third party's insurer. If you or a passenger were injured, we can refer that element to an authorised legal partner, and we only do so with your separate written consent. You are never required to make an injury claim in order to get a replacement vehicle, and we will not pressure you into one. If you would rather deal with the injury side yourself or through your own solicitor, that is entirely your decision.
- Can you provide a van, and what about larger vehicles?
- Yes, we cover vans as well as cars, including panel vans used by trades across Acton, Southall, Brentford and Feltham. The constraint is usually local rather than fleet availability: Hounslow permits are invalid for vehicles 5.25 metres or more long or 2.27 metres or more tall, Ealing visitor permits stop at 1.83 metres wide and 3 metres tall, and the Hammersmith flyover carries a 2.0 metre width restriction at either end. We check those limits before confirming. We do not handle HGV, lorry, bus or coach claims, and we do not deal with hackney carriage or black cab work.
- An event or Carnival is closing my road. Can delivery still happen?
- Yes, with a little notice. Large parts of W10 and W11 are closed to traffic with parking bays suspended over the Notting Hill Carnival weekend, which in 2026 falls on Sunday 30 and Monday 31 August, with Panorama on Saturday 29 August. Match day restrictions around Craven Cottage run in zones T, X and Y, and Brentford's Gtech Community Stadium brings its own event day controls on Lionel Road South and Capital Interchange Way. We plan the handover around those dates and agree an alternative point outside the closure line rather than risking a suspended bay.
Important notice
A replacement vehicle is subject to liability being established, to your eligibility and to reasonable need. Recovery, storage, repair and replacement vehicle costs are recovered from the at-fault driver's insurer rather than paid by you, but that depends on the evidential record and on liability being accepted or proven. We do not provide legal advice and we do not handle personal injury in-house: injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information about the ULEZ, the Congestion Charge, tunnel charges and parking regimes is general guidance and can change; check the current position for your own journey and vehicle.
Talk to a real person
Get a courtesy car in West LondonWe handle it end-to-end.
The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.
Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.
Visit our team
London office
124 City Road
London, EC1V 2NX
Coverage
- Phone & accident form24 / 7
- Recovery dispatch24 / 7
- Repair coordinationMon-Sat 8:00 - 18:00
- SundaysEmergency only
45+UK cities
9vehicle types
GDPRcompliant
Tip: submit the accident form first - our team will call back with a reference and next steps.