Does CityGrip handle personal injury claims for moped and scooter riders?

No, not in-house, and we say so plainly because two-wheeler collisions involve injury more often than car collisions. CityGrip manages the accident itself: recovery, secure storage, engineer inspection, repair coordination, like-for-like replacement where eligible, and correspondence with the at-fault driver's insurer. If you have been injured, we will refer you to an authorised legal partner who specialises in injury claims, and we only do that with your separate written consent. The two strands then run in parallel: the legal partner deals with the injury while we deal with the machine, your gear and your earnings evidence.

Are mopeds and scooters exempt from the London Congestion Charge?

Yes. Two-wheeled motorbikes and mopeds are exempt from the Congestion Charge, so you can ride through central London without paying it. The Blackwall and Silvertown tunnels are a separate scheme, and motorcycles do pay there: charges apply from 06:00 to 22:00, and with Auto Pay a motorcycle currently pays £1.50 off-peak and £2.50 at peak, with those figures rising to £1.55 and £2.60 from 21 September 2026. Crossings between 22:00 and 06:00 are free, which matters if you work late shifts across the river.

Is my 125cc scooter ULEZ compliant?

Almost certainly, if it is reasonably modern. Motorcycles, mopeds and other L-category vehicles need to meet the Euro 3 standard for NOx to ride in the ULEZ without charge, and TfL says nearly all motorcycles produced since 2007 meet it, which broadly matches machines first registered after July 2007. Older machines and some imports can fail, so check your registration on TfL's free vehicle checker rather than guessing, because a non-compliant machine pays £12.50 for every day it moves anywhere inside the zone, which now covers all London boroughs.

Can I get a replacement scooter while mine is repaired?

Where the collision was not your fault and you meet the eligibility criteria, yes: we arrange a like-for-like replacement two-wheeler so a working rider is not left walking, and the costs are recovered from the at-fault driver's insurer rather than billed to you. Like-for-like means a machine you can legally ride on your licence status and that suits your work, including carrying delivery kit. Be wary of anyone promising a replacement unconditionally: it is always subject to liability and eligibility, and an honest assessment up front beats a dispute later.

The driver says I appeared from nowhere because I was filtering. Am I at fault?

Not automatically, and often not at all. Filtering through slow or stationary traffic is lawful: Highway Code Rule 88 tells riders to keep their speed low and take care, and Rule 160 tells drivers to expect filtering motorcyclists. Liability turns on the facts: your speed relative to the queue, your visibility, and what the driver did, such as turning or changing lane without checking. Insurers often allege contributory negligence against filtering riders as an opening position. Evidence answers it: damage positions, helmet-camera or dashcam footage and independent witnesses usually establish what actually happened.

Do I really have to replace my helmet after a crash?

Yes, if it took any impact, even one that left no visible mark. A helmet's expanded polystyrene liner absorbs energy by crushing, and it is engineered to do that once: after an impact the protection is spent even though the shell can look untouched. Replace the helmet and include the cost in your claim, along with damaged gloves, jacket, trousers and boots. Keep the old helmet exactly as it is rather than binning it, because it is physical evidence of the impact and supports both the liability argument and the valuation of your losses.

I ride on a CBT certificate with L plates. Does that weaken my claim?

No. Riding on a valid CBT certificate with L plates is entirely lawful: it covers a moped at 16, or a machine up to 125cc and 11kW from 17, for two years, provided you display L plates, carry no pillion and stay off motorways. A non-fault claim does not shrink because you are a learner. What the other insurer will check is validity: that your CBT had not expired, the machine matched your entitlement, and your insurance covered the use, including delivery riding if that is what you were doing. Keep those documents ready and the point dies quickly.

What earnings evidence should a delivery rider gather, and how fast?

Gather it immediately, ideally the same day. Save earnings statements, order histories and invoices from every platform you ride for: Deliveroo, Uber Eats, Just Eat and any others, not just your busiest app. Add bank statements showing the deposits and your most recent tax return so a typical working week is documented beyond argument. The urgency is practical: if your phone was damaged in the crash or your account access later lapses, rebuilding months of records is slow and sometimes impossible. Loss-of-earnings support is subject to liability and eligibility, and strong documents are what make it work.

Can I use bus lanes on a moped or scooter in London?

On most TfL red routes, yes: TfL gave motorcycles permanent access to bus lanes on the majority of its red-route network from 23 January 2012, and solo mopeds and scooters count as motorcycles for this purpose, so you can ride in any lane signed with a motorcycle symbol. Borough-controlled bus lanes are different: each council decides, rules change street by street, and cameras enforce them with penalty charges. Always read the sign. After a collision, photograph the bus lane signage where it happened, because proving you were lawfully in the lane strengthens your position.

Non-fault riders in London

Moped and Scooter Accident Claims in London

London runs on 125cc scooters and mopeds, and when one is knocked down the rider's income usually goes down with it. CityGrip manages the non-fault claim from the kerbside up: recovery, secure storage, engineer inspection, repair coordination, a like-for-like replacement two-wheeler where eligible, and every letter to the at-fault insurer. Injury enquiries are referred to authorised legal partners, only with your separate written consent.

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Reviewed: 6 August 2026Written & reviewed by: CityGrip Editorial Team (City Grip Ltd)Covers: London

What should a moped or scooter rider do after a non-fault accident in London?

Deal with injuries first, photograph the scene, keep your damaged helmet and gear untouched, and download your platform earnings records the same day. Then hand the claim side to an accident management company: CityGrip arranges two-wheeler recovery and secure storage where eligible, engineer inspection, repair coordination and a like-for-like replacement two-wheeler where liability and eligibility allow, with costs recovered from the at-fault insurer. Injury claims are not handled in-house: with your separate written consent, we refer them to an authorised legal partner while the vehicle, gear and earnings side keeps moving.

Just come off in London?

If you are hurt, 999 first. Then talk to a handler: two-wheeler recovery, secure storage, your gear on the claim and a replacement so you can keep working. Nothing to pay upfront.

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Key points

Motorcycles, mopeds and other L-category vehicles must meet the Euro 3 NOx standard to ride ULEZ-free; non-compliant machines pay £12.50 a day, and TfL says nearly all motorcycles produced since 2007 comply.
Two-wheeled motorbikes and mopeds are exempt from the Congestion Charge, but motorcycles pay at the Blackwall and Silvertown tunnels: with Auto Pay, £1.50 off-peak and £2.50 peak, rising to £1.55 and £2.60 from 21 September 2026.
TfL has allowed motorcycles in bus lanes on most red routes permanently since 23 January 2012; borough-road bus lanes set their own rules and are enforced by camera.
Filtering is lawful: Highway Code Rule 88 tells riders to take care and keep speed low in slow-moving traffic, and Rule 160 tells drivers to watch for filtering motorcyclists.
A CBT certificate allows moped riding at 16 and machines up to 125cc and 11kW from 17, with L plates, no pillion and no motorway riding, and it expires after two years.
UK helmet law requires a helmet meeting BS 6658:1985, UNECE 22.05 or UNECE 22.06; safety guidance is to replace any helmet that has taken an impact, because the liner is designed to crush once.

01LONDON

What makes a moped or scooter claim different in London?

Ride through any London borough on a weekday evening and the two-wheeler traffic tells its own story: 125cc scooters and mopeds with thermal boxes on the back, working for Deliveroo, Uber Eats and Just Eat, threaded between couriers, commuters and riding-school groups. Most of London's delivery riders are self-employed. Most ride on a CBT certificate with L plates rather than a full licence. Almost all of them stop earning the moment their machine stops moving. That changes what an accident claim needs to achieve: it is not just about repairing metal and plastic, it is about restoring a small business that happens to run on two wheels.

One thing needs saying before anything else. Riders come off worse in collisions than drivers do, and moped and scooter crashes involve injury more often than car crashes. CityGrip is an accident management company, not a law firm, and we do not handle personal injury claims in-house. If you have been hurt, we will refer you, only with your separate written consent, to an authorised legal partner who deals with injury claims. What we manage directly is everything around the machine and your livelihood: recovery, secure storage, engineer inspection, repair coordination, a like-for-like replacement two-wheeler where eligible, and the correspondence with the other driver's insurer.

London then adds a rulebook that exists nowhere else in the UK. L-category machines have their own ULEZ standard. Motorcycles and mopeds are exempt from the Congestion Charge but pay to use the Blackwall and Silvertown tunnels. Bus lanes on TfL red routes generally welcome riders while some borough-road lanes fine them, and every junction queue raises the filtering question that drivers and insurers still get wrong. These details are not trivia: they decide what a fair replacement machine looks like, what a written-off scooter was really worth to a working rider, and how liability arguments play out. This page covers the London-wide picture, and our quadrant pages for north, south, east and west London deal with the local detail.

02LONDON

What does CityGrip actually manage after a two-wheeler collision?

It starts with getting the machine off the road properly. Our core fleet work is cars and vans, and we also support motorbike, moped and scooter riders, with specialist two-wheeler recovery where eligible: a dropped scooter needs to be lifted, strapped and transported without adding a second layer of damage to fairings, forks and bars. From there it goes into secure storage rather than a pound where daily fees quietly mount against the claim. Nothing gets moved to an insurer-nominated yard before it has been photographed, and nothing gets disposed of while it still has evidential value, because a damaged machine is often the best witness you have.

Next comes the engineer inspection. An engineer examines the machine and records the damage: what was struck, from which direction, and whether the pattern matches your account of the collision. That report does two jobs at once: it settles the repair-or-write-off question, and it feeds the liability argument, because impact geometry is hard for the other side to argue with. If the machine is repairable, we coordinate the repair through to completion. If it is a write-off, we argue the pre-accident value properly, taking into account service history, mileage, condition, ULEZ compliance and the delivery kit fitted to it, rather than accepting the first book figure the third-party insurer puts forward.

The third strand is correspondence and mobility. We deal with the at-fault driver's insurer in writing so you are not negotiating between drops or from a hospital waiting room. Where liability rests with the other driver and you meet the eligibility criteria, we arrange a like-for-like replacement two-wheeler so a working rider can keep working, with the costs recovered from the at-fault insurer rather than billed to you. None of this is automatic: replacement vehicles and loss-of-earnings support are always subject to liability and eligibility, and we will tell you honestly where you stand before anything is arranged. To start, use the accident form at /accident-form or book a callback at /request-callback.

LONDON

Section 3 of the walkthrough.

Why do delivery riders need to move fastest after a crash?

A salaried driver who loses a car for a fortnight is inconvenienced. A self-employed delivery rider who loses a scooter for a fortnight loses a fortnight's income, with no sick pay, no pool vehicle and no employer to chase anyone on their behalf. The platforms do not pause because you are off the road: orders simply flow to the riders who are still moving, and the apps carry on as if you never existed. Insurance timescales are measured in weeks while a rider's losses accrue by the shift, which is why the first days after a non-fault collision matter more for delivery riders than for almost anyone else CityGrip works with.

Download your earnings evidence the same day if you can. Whether you ride for Deliveroo, Uber Eats, Just Eat or several at once, your rider app and its linked portal hold the records that prove what you earn: statements, order histories and invoices. Save copies while access is easy, because if your phone was damaged in the crash, or your account is later closed or suspended for any reason, reconstructing months of trading history becomes slow and sometimes impossible. Pull records from every platform you work across, not just the busiest one, and pair them with bank statements and your most recent tax return so the picture of a normal working week is beyond argument.

Loss-of-earnings support is always subject to liability and eligibility, and the standard of proof is practical rather than sympathetic: an insurer tests claimed figures against documents, so a rider with six months of statements is in a completely different position from one with a verbal estimate. Where eligible, a like-for-like replacement matters just as much. For a delivery rider, like-for-like does not mean any two wheels: it means a machine of equivalent type that you can legally ride on your licence status, that carries your top box and thermal bag, and that is compliant for the zones you actually work. That is the specification we argue for, with costs recovered from the at-fault insurer.

04LONDON

How do ULEZ, the Congestion Charge and tunnel charges affect riders?

The ULEZ standard for motorcycles, mopeds and other L-category vehicles is Euro 3 for NOx, and it applies across every London borough, midnight to midnight. A non-compliant machine pays £12.50 for each day it moves inside the zone. TfL's guidance is that nearly all motorcycles produced since 2007 meet the standard, with Euro 3 broadly matching machines first registered after July 2007, but broadly is doing real work in that sentence: older machines, some imports and some small-batch models fail, so check your registration on TfL's vehicle checker rather than assuming. For a rider earning per drop, £12.50 a day is not a rounding error; it is the margin on a whole stack of orders.

Two-wheeled motorbikes and mopeds are exempt from the Congestion Charge, which is one of the structural reasons two wheels remain the delivery tool of choice in central London. The Blackwall and Silvertown tunnels are different: motorcycles do pay there. Charges run from 06:00 to 22:00 every day, with weekday peaks of 06:00 to 10:00 northbound and 16:00 to 19:00 southbound; with Auto Pay a motorcycle currently pays £1.50 off-peak and £2.50 at peak, rising to £1.55 and £2.60 from 21 September 2026. Overnight crossings between 22:00 and 06:00 are free. Riders working cross-river shifts should factor those crossings into any loss-of-earnings picture, because they are part of the real cost of a working day.

These rules feed directly into claim numbers. A ULEZ-compliant 125cc that pays no Congestion Charge has a specific economic value to a working Londoner that a generic used-bike price guide does not capture, and if your machine is written off, the settlement conversation should reflect what it genuinely costs to put an equivalent compliant machine back under you. The same logic applies to replacement vehicles: where you are eligible, the replacement two-wheeler should be one that can work your normal routes without generating daily charges your own machine never incurred. When CityGrip argues pre-accident value or arranges like-for-like replacement where eligible, ULEZ status is part of the specification, not an afterthought.

05LONDON

Is filtering legal, and which London bus lanes can you use?

Filtering through slow or stationary traffic is lawful in the UK. Highway Code Rule 88 speaks to riders directly, telling them to take care and keep their speed low while filtering through slow-moving traffic, and Rule 160 tells drivers to expect it, warning them to watch for motorcyclists and cyclists moving through queues. Courts treat filtering as a normal riding manoeuvre rather than automatic carelessness. That matters because in London's queues filtering is not an occasional trick, it is how two-wheeled traffic works, and it is precisely while filtering that riders are most likely to be struck by a turning or lane-changing vehicle.

Legality and liability are separate questions, and filtering collisions are argued on their facts. The recurring battlegrounds are the rider's speed relative to the queue, how visible the rider was, whether the driver indicated, and whether the gap the driver moved into was one they actually checked. Insurers acting for drivers routinely open with an allegation of contributory negligence against a filtering rider, and some push for an even split as a matter of routine rather than evidence. Do not accept that framing by default. Position of damage on both vehicles, helmet-camera footage, independent witnesses and the geometry of the junction frequently tell a cleaner story than the driver's recollection does.

Bus lanes are the other London-specific question. Since 23 January 2012, TfL has given motorcycles permanent access to bus lanes on most of its red routes, and because solo mopeds and scooters count as motorcycles in law, a 125cc delivery machine can use those lanes wherever the sign shows a motorcycle symbol. Borough-controlled bus lanes are a patchwork: each council sets its own rules, a lane that allows riders can sit a few streets from one that does not, and enforcement is by camera with penalty charges. After a collision, photograph the signage where it happened. A rider hit while lawfully using a red-route bus lane argues from solid ground, and the sign proves the ground.

06LONDONKey takeaway

Who is at fault when a driver says they did not see you?

Riders know the phrase well enough that it has an acronym: SMIDSY, sorry mate, I did not see you. The classic patterns repeat across London every day: a car turns right across an oncoming scooter at a junction, pulls out of a side road into a rider's path, or drifts across a lane line onto a filtering machine. Saying the rider was not seen is an admission, not a defence, when the rider was there to be seen: drivers are expected to look properly, and the Highway Code specifically warns them that motorcyclists are harder to spot and may be filtering. The starting point in a turn-across collision is usually strongly against the turning driver.

What decides these cases is evidence gathered early. Helmet cameras have changed the landscape for riders, and footage from other vehicles' dashcams can be just as decisive. Buses and many business premises carry cameras, but recordings are routinely overwritten, sometimes within days, so requests need to go in quickly. Take witness names and numbers at the scene if you are able to, because people who stop to help rarely stay findable for long. Photograph the final positions of both vehicles before anything is moved if it is safe to do so, and photograph the car's damage as carefully as your own: where the car was struck often proves the sequence.

This is where accident management earns its keep. Our engineer's report records damage consistent with your account of the collision, our written correspondence puts the liability position to the third-party insurer with the evidence attached, and we push back on reflexive attempts to reframe a turn-across collision as a shared-blame event. Where the evidence supports you and the eligibility criteria are met, repairs and a like-for-like replacement proceed with costs recovered from the at-fault insurer. And if you were injured, tell us at the start: with your separate written consent we refer the injury side to an authorised legal partner, while the machine, the gear and the paperwork carry on being handled.

07LONDON

Do your helmet, riding gear and CBT status affect the claim?

UK law requires every moped and motorcycle rider to wear a helmet meeting an approved standard: British Standard BS 6658:1985 with the Kitemark, or UNECE Regulation 22.05 or 22.06, with visors and goggles held to standards of their own. After a collision, treat any helmet that has taken an impact as spent. The expanded polystyrene liner that does the protective work is designed to crush once, and that crushing is frequently invisible from the outside, so a helmet can look perfect and protect like a paperweight. Replace it, claim the replacement as part of your losses, and keep the damaged helmet unaltered, because it is evidence as well as kit.

Riding gear is a legitimate head of loss that riders routinely undervalue or forget entirely. Gloves, armoured jacket, trousers, boots and waterproofs that were damaged in the collision belong in the claim, alongside working equipment: the top box, the thermal bag, the phone that was mounted on the bars and the mount it sat in. Itemise everything with photographs, and gather receipts where you have them; where you do not, record brand, model and age so a reasonable replacement figure can be argued. Do not wash, repair or throw away damaged gear before it has been photographed. Abrasion tells a story about the collision, and once the gear is gone the story goes with it.

Licence status worries riders more than it should. A CBT certificate lets you ride a moped at 16, or a machine up to 125cc and 11kW at 17 or over, with L plates, no pillion passenger and no motorway riding, and it lasts two years before you must pass a full test, retake the course or stop riding. Riding legally on CBT with L plates does not weaken a non-fault claim in the slightest. What the other insurer will check is that your licence, CBT and insurance were valid for the machine and for the way it was being used, and delivery work needs cover that includes it, so have those documents ready and the question closes quickly.

Step by step

What to do after a non-fault moped or scooter crash

1Make yourself safe and deal with injuries first. Get out of the live lane if you can, leave the machine where it is unless it is a hazard, and check yourself before you check the scooter. Riders often carry on through adrenaline and discover injuries hours later. Call 999 if anyone is hurt, and remember that injury claims are something CityGrip refers to authorised legal partners, only with your separate written consent.
2Photograph the scene before anything moves. Capture both vehicles where they stopped, the junction or queue you were passing, bus lane signs and road markings, skid marks, and close-ups of damage to the car as well as your machine. Get the driver's name, registration and insurer, and take contact details for witnesses while they are still standing there.
3Preserve your helmet and gear untouched. Do not wash, repair or discard anything. A helmet that has taken any impact needs replacing because its liner is built to crush once, and the damaged helmet, gloves, jacket, trousers and boots are both evidence of the collision and items to claim. Photograph them and put them somewhere safe.
4Download your earnings records the same day. If you ride for Deliveroo, Uber Eats, Just Eat or any other platform, save your earnings statements, invoices and order history now, while your app access works and your phone still does. Pull records from every platform you work across, and add bank statements and your latest tax return to show a normal working week.
5Get the machine recovered, stored and inspected. Do not ride a damaged two-wheeler: bent forks, cracked frames and kinked bars can fail without warning. Specialist two-wheeler recovery and secure storage are available where eligible, and an engineer inspection records the damage while it is fresh, which protects both the repair decision and the liability argument.
6Hand the claim to CityGrip and keep your evidence together. Start with the accident form at /accident-form or book a callback at /request-callback. We take on the third-party insurer correspondence, repair coordination and, where liability and eligibility allow, a like-for-like replacement two-wheeler with costs recovered from the at-fault insurer, so a working rider can get back to work.

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Frequently asked questions

Does CityGrip handle personal injury claims for moped and scooter riders?: No, not in-house, and we say so plainly because two-wheeler collisions involve injury more often than car collisions. CityGrip manages the accident itself: recovery, secure storage, engineer inspection, repair coordination, like-for-like replacement where eligible, and correspondence with the at-fault driver's insurer. If you have been injured, we will refer you to an authorised legal partner who specialises in injury claims, and we only do that with your separate written consent. The two strands then run in parallel: the legal partner deals with the injury while we deal with the machine, your gear and your earnings evidence.
Are mopeds and scooters exempt from the London Congestion Charge?: Yes. Two-wheeled motorbikes and mopeds are exempt from the Congestion Charge, so you can ride through central London without paying it. The Blackwall and Silvertown tunnels are a separate scheme, and motorcycles do pay there: charges apply from 06:00 to 22:00, and with Auto Pay a motorcycle currently pays £1.50 off-peak and £2.50 at peak, with those figures rising to £1.55 and £2.60 from 21 September 2026. Crossings between 22:00 and 06:00 are free, which matters if you work late shifts across the river.
Is my 125cc scooter ULEZ compliant?: Almost certainly, if it is reasonably modern. Motorcycles, mopeds and other L-category vehicles need to meet the Euro 3 standard for NOx to ride in the ULEZ without charge, and TfL says nearly all motorcycles produced since 2007 meet it, which broadly matches machines first registered after July 2007. Older machines and some imports can fail, so check your registration on TfL's free vehicle checker rather than guessing, because a non-compliant machine pays £12.50 for every day it moves anywhere inside the zone, which now covers all London boroughs.
Can I get a replacement scooter while mine is repaired?: Where the collision was not your fault and you meet the eligibility criteria, yes: we arrange a like-for-like replacement two-wheeler so a working rider is not left walking, and the costs are recovered from the at-fault driver's insurer rather than billed to you. Like-for-like means a machine you can legally ride on your licence status and that suits your work, including carrying delivery kit. Be wary of anyone promising a replacement unconditionally: it is always subject to liability and eligibility, and an honest assessment up front beats a dispute later.
The driver says I appeared from nowhere because I was filtering. Am I at fault?: Not automatically, and often not at all. Filtering through slow or stationary traffic is lawful: Highway Code Rule 88 tells riders to keep their speed low and take care, and Rule 160 tells drivers to expect filtering motorcyclists. Liability turns on the facts: your speed relative to the queue, your visibility, and what the driver did, such as turning or changing lane without checking. Insurers often allege contributory negligence against filtering riders as an opening position. Evidence answers it: damage positions, helmet-camera or dashcam footage and independent witnesses usually establish what actually happened.
Do I really have to replace my helmet after a crash?: Yes, if it took any impact, even one that left no visible mark. A helmet's expanded polystyrene liner absorbs energy by crushing, and it is engineered to do that once: after an impact the protection is spent even though the shell can look untouched. Replace the helmet and include the cost in your claim, along with damaged gloves, jacket, trousers and boots. Keep the old helmet exactly as it is rather than binning it, because it is physical evidence of the impact and supports both the liability argument and the valuation of your losses.
I ride on a CBT certificate with L plates. Does that weaken my claim?: No. Riding on a valid CBT certificate with L plates is entirely lawful: it covers a moped at 16, or a machine up to 125cc and 11kW from 17, for two years, provided you display L plates, carry no pillion and stay off motorways. A non-fault claim does not shrink because you are a learner. What the other insurer will check is validity: that your CBT had not expired, the machine matched your entitlement, and your insurance covered the use, including delivery riding if that is what you were doing. Keep those documents ready and the point dies quickly.
What earnings evidence should a delivery rider gather, and how fast?: Gather it immediately, ideally the same day. Save earnings statements, order histories and invoices from every platform you ride for: Deliveroo, Uber Eats, Just Eat and any others, not just your busiest app. Add bank statements showing the deposits and your most recent tax return so a typical working week is documented beyond argument. The urgency is practical: if your phone was damaged in the crash or your account access later lapses, rebuilding months of records is slow and sometimes impossible. Loss-of-earnings support is subject to liability and eligibility, and strong documents are what make it work.
Can I use bus lanes on a moped or scooter in London?: On most TfL red routes, yes: TfL gave motorcycles permanent access to bus lanes on the majority of its red-route network from 23 January 2012, and solo mopeds and scooters count as motorcycles for this purpose, so you can ride in any lane signed with a motorcycle symbol. Borough-controlled bus lanes are different: each council decides, rules change street by street, and cameras enforce them with penalty charges. Always read the sign. After a collision, photograph the bus lane signage where it happened, because proving you were lawfully in the lane strengthens your position.

Important notice

A replacement two-wheeler or vehicle is subject to liability being established, to your eligibility and to reasonable need, and recovery, storage, repair, gear and replacement costs are recovered from the at-fault driver's insurer only where the evidential record supports the claim. Moped and scooter collisions carry a higher likelihood of injury: we do not provide legal advice and we do not handle personal injury in-house. Injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information about the ULEZ, the Congestion Charge, tunnel charges, bus lanes and licensing is general guidance and can change; check the current position for your own machine and journey.

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