Who is usually held at fault if I am hit pulling out of Wapping Lane or Garnet Street onto The Highway?

Where a vehicle emerges from a side road onto a main carriageway, the starting presumption tends to run against the emerging driver, because of the duty to give way to traffic already on the main road. It is not automatic, though, and in Wapping the detail often changes the outcome. Relevant points include the signal phase at that junction, whether the other vehicle was travelling above the 20mph limit that has applied to The Highway since 31 March 2023, whether it changed lanes late on the approach to the Limehouse Link, and whether a queuing driver waved you across. Because The Highway is a Transport for London red route, TfL is the authority for signal timings and camera enquiries there, while the side street itself is a Tower Hamlets road. Do not accept a split-liability or fault decision before that evidence has been gathered. CityGrip Accident Claims deals with non-fault car and van drivers, puts the case to the third-party insurer and keeps you mobile while it is argued.

How long do I have to get CCTV of a collision in Wapping, and who actually holds it?

Move within days, not weeks. Most systems retain footage for roughly 14 to 31 days and a good number of private recorders overwrite sooner. Who holds it depends on the road. For East Smithfield, The Highway, the Limehouse Link and the Rotherhithe Tunnel, Transport for London is the highway authority and the correct starting point. For every road inside Wapping, including Wapping High Street, Wapping Wall, Wapping Lane, Garnet Street, Glamis Road, Thomas More Street and Vaughan Way, disclosure runs through Tower Hamlets Council's CCTV Manager at Mulberry Place, 5 Clove Crescent, London E14 2BG, or cctv@towerhamlets.gov.uk, with a response normally inside about ten working days. Tower Bridge is City of London Corporation. In practice the most useful footage is often private: Tobacco Dock, St Katharine Docks, London Dock, the marina, the wharf conversions and the riverside pubs. Bus and commercial dashcams are worth chasing too. We send preservation requests as soon as we are instructed rather than waiting for liability to be disputed.

Can I get a like-for-like replacement vehicle if I drive private hire and my car is off the road?

Yes, if the collision was not your fault. Like-for-like means a vehicle of the class you actually need rather than whatever happens to be spare, so a van driver gets a van and a private hire driver gets a vehicle appropriate to the work, including the licensing and plating requirements that apply. Wapping sits inside the expanded ULEZ, which has covered every London borough since 29 August 2023, so the replacement needs to be compliant for you to keep working across London. The vehicle is arranged as part of the non-fault claim and the cost is pursued from the at-fault insurer, not from you. To be clear about scope: CityGrip serves car and van drivers, including private hire, PCO and minicab drivers. We do not serve HGV, lorry, bus or coach operators, and we do not handle hackney carriage work.

My car needs recovering from a narrow Wapping street or an underground car park. Is that a problem?

It is a normal part of working in this district and it is planned for in advance. Wapping's internal streets are narrow, laid in granite setts along much of Wapping High Street, and lined with resident bays, while many of the converted wharves have gated undercroft car parks with steep ramps and height barriers that a transporter cannot enter. In those cases we arrange a controlled move out to a loading point on Wapping Lane or Wapping High Street first. If the vehicle is stranded on The Highway, it is sitting on a red route where stopping is restricted, so the lift and the exit are agreed before the truck arrives. The exit route matters: a loaded transporter cannot use the Rotherhithe Tunnel because of the two-metre height and width limits, and Tower Bridge is capped at 18 tonnes, so vehicles normally leave west via East Smithfield and Tower Hill or east through the Limehouse Link onto the A13. The vehicle then goes into secure storage and we notify the at-fault insurer early so that storage and hire charges are not challenged later.

I was hurt in the crash. Does CityGrip deal with the injury side as well?

No, not in-house. CityGrip Accident Claims is an accident management company. What we handle is the vehicle and the process around it: recovery, secure storage, an independent engineer inspection, coordination of repairs, a like-for-like replacement vehicle and correspondence with the third-party insurer. If you have been injured, we can refer you to an authorised legal partner, and we will only ever do that with your separate written consent, given after we have explained what the referral involves. On the medical side, the nearest hospital with a full 24-hour blue-light A&E is The Royal London Hospital in Whitechapel (E1 1FR), a short distance north of Wapping and one of the busiest major trauma centres in the country, with London's Air Ambulance based on its roof and a separate children's emergency department. For anything less serious, use NHS 111 or a local urgent treatment centre. Get seen, keep the paperwork, and tell us the reference numbers.

London Borough of Tower Hamlets · Within ULEZ

Car Accident Claims Wapping | Non-Fault Support, E1W

Name: CityGrip Accident Claims
Address: 124 City Road, Wapping, Greater London, E1W, GB
Telephone: 0333 335 7686

24/7 recovery, secure storage, repairs and like-for-like replacement vehicle support for non-fault drivers in Wapping (E1W). CCTV disclosure filed inside the 14-day retention window.

Start your claim 0333 335 7686 East London hub →

London Borough of Tower Hamlets coverage
Within ULEZ
Met Police protocol literate
CCTV disclosure inside 14d

Wapping postcode

24/7

Dispatch

£0

Upfront

Car accident claims coverage in Wapping, London Borough of Tower Hamlets

Handler note

“Wapping road-by-road. We file CCTV disclosure with the correct authority inside the 14-day retention window.”

Wapping handler

Response time

Under 60 minutes

24/7

UK response

Recovery dispatch and live claim handlers, 365 days a year.

UK cities

45+

Direct coverage

Response

<60m

First contact SLA

Cost

£0

Upfront to driver

Reviewed: 2 August 2026Written & reviewed by: CityGrip Editorial Team (City Grip Ltd)Borough: London Borough of Tower HamletsPostcodes: E1WNearest A&E: The Royal London Hospital (E1 1FR)

On this page

Do you cover non-fault accident claims in Wapping?

Yes - we coordinate non-fault car and van accident management across all E1W postcode areas within Wapping, part of the London Borough of Tower Hamlets. Services include 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination and like-for-like replacement vehicle screening. We file CCTV disclosure with the relevant highway authority inside the typical 14 to 31-day footage retention window, and we coordinate with the Metropolitan Police for collision reporting under the Road Traffic Act 1988.

Borough

London Borough of Tower Hamlets

Postcodes

E1W

ULEZ status

Within ULEZ

Nearest A&E

The Royal London Hospital

Coverage detail

Postcode coverage in Wapping

Wapping sits within a single postcode district, E1W, which was created in 1999 when sector 9 of the old E1 district was recoded to give the Wapping peninsula a district of its own. E1W covers Wapping itself together with St Katharine Docks, and its live postcodes fall mainly into the E1W 1, E1W 2 and E1W 3 sectors: broadly, E1W 1 towards St Katharine Docks and Thomas More Street, E1W 2 through the central Wapping High Street and Wapping Lane area, and E1W 3 towards Wapping Wall and Shadwell Basin. The southern boundary is the tidal Thames. E1W meets EC3N at Tower Hill in the west, E1 immediately north across The Highway towards Shadwell and Whitechapel, and E14 at Limehouse in the east. For claims purposes the postcode tells you less than the road classification does: a collision on The Highway and one 50 metres away on Wapping High Street sit in the same borough but under two different highway authorities, which changes who holds the camera footage.

E1W

01WAPPING

Non-fault accident support in Wapping

Wapping is a riverside district of the London Borough of Tower Hamlets, occupying a narrow strip of land between the tidal Thames to the south and the A1203 The Highway to the north. It runs roughly from St Katharine Docks and Tower Bridge in the west to Shadwell Basin and Glamis Road in the east, and it lies entirely within the E1W postcode district. Wapping was once the heart of London's enclosed dock system, and when the docks closed the warehouses were converted rather than demolished: Oliver's Wharf, Gun Wharves and New Crane Wharf are among the survivors, and Oliver's Wharf was one of the earliest loft-style warehouse conversions in the country. The result is a district with high residential density sitting on a street pattern laid out for barrels, carts and cranes rather than for delivery vans, private hire cars and school-run traffic. For anyone driving here the practical consequence is simple: very few ways in and out, almost no spare kerb space, and a fast red route running along the top edge of the whole district.

Vehicle access into Wapping is genuinely constrained. From The Highway there are only a handful of usable entrances, principally Vaughan Way and Thomas More Street at the western end, then Wapping Lane, Garnet Street and Glamis Road working eastwards. Wapping has no road crossing of the river of its own, because the Thames Tunnel beneath Wapping station carries the London Overground Windrush line and not cars. The nearest crossings are therefore Tower Bridge to the west, operated by the City of London Corporation with a 20mph limit, an 18-tonne weight restriction and bascule lifts on most days, and the Rotherhithe Tunnel to the east, the A101, which Transport for London manages and which is closed to anything over two metres high or wide and to goods vehicles over two tonnes. That leaves The Highway doing almost all of the work. It carries City to Docklands through traffic, buses, construction lorries feeding the 15-acre London Dock redevelopment on the former News International site, and a steady flow of private hire and delivery vehicles moving between the City, Shoreditch and Canary Wharf. Wapping falls outside the Congestion Charge zone, whose eastern boundary follows Mansell Street and Tower Bridge Road, but it is inside the expanded ULEZ, which has covered every London borough since 29 August 2023.

Those two environments, a 20mph dual carriageway red route and a set of cobbled, parked-up lanes, sit within a few hundred metres of each other, and that combination is what shapes non-fault claims in Wapping. On The Highway the recurring patterns are driven by geometry: right turns across the central reservation, merges from side roads into moving traffic, rear-end shunts at the signals and late lane changes on the run up to the Limehouse Link portal. Step inside Wapping and the pattern flips to low-speed but surprisingly expensive damage, namely sideswipes in streets barely wide enough for two vehicles to pass, mirror and panel contact against parked cars, reversing damage on ramps into gated undercroft car parks, and door-opening incidents on the riverside frontages. Two further local factors matter. First, the highway authority is split, so the evidence trail for a collision on The Highway sits with a different body to one a short walk away on Wapping High Street. Second, a large share of the vehicles involved are working vehicles: vans on delivery rounds and private hire cars whose drivers stop earning the moment the vehicle goes off the road. CityGrip Accident Claims works with non-fault car and van drivers in Wapping, including private hire and PCO drivers, to keep them mobile and to put the cost where it belongs, with the at-fault insurer.

02WAPPING

Traffic and road conditions in Wapping

The A1203 is the defining road. Running west to east it begins as East Smithfield near Tower Hill, becomes The Highway along Wapping's northern edge, and then drops into the Limehouse Link tunnel just east of Butcher Row. The Limehouse Link is a 1.1-mile twin-bore cut-and-cover tunnel opened in 1993 that connects The Highway directly to Canary Wharf, and it pulls a large volume of Docklands traffic along Wapping's boundary in both directions. The Highway is part of the Transport for London Road Network, which makes it a red route with double red lines over much of its length and puts TfL, not the borough council, in charge as highway authority. Its limit was reduced from 30mph to 20mph on 31 March 2023, as part of a TfL programme that lowered speeds across roughly 28 kilometres of its roads in Camden, Islington, Hackney, Haringey and Tower Hamlets. It remains a dual carriageway with a central reservation and signal-controlled junctions at Vaughan Way and Thomas More Street, at Wapping Lane, at Glamis Road and at Butcher Row. The risk profile is therefore less about outright speed than about turning and merging movements across a road that still behaves like a through route.

Inside Wapping the character changes completely. Wapping High Street runs the length of the district beside the river, laid in granite setts for around half a mile, hemmed in on both sides by converted wharves and lined with resident parking bays. Wapping Wall continues it at the eastern end past Shadwell Basin, while Wapping Lane, Garnet Street and Glamis Road form the north to south links back up to The Highway. Because that layout creates an easy loop, drivers historically used the route from The Highway at Glamis Road, along Wapping Wall and Wapping High Street and out via Vaughan Way, a rat-run of roughly 1.3 miles that avoided the signals on the main road. Tower Hamlets Council addressed it with the Wapping bus gate, introduced in November 2019 on Wapping High Street between the junctions of Sampson Street and Knighten Street. It operates on weekdays from 05:30 to 10:30 and from 16:00 to 19:00, allows only buses and cycles through in those windows, and is enforced by ANPR camera. Private hire vehicles are not exempt, which matters because navigation apps will still occasionally route a driver straight into it. In practice the restriction generates its own hazard: last-second braking, U-turns and reversing on a narrow cobbled street when a driver notices the signs too late.

River crossings and diversions add another layer. Tower Bridge, immediately west of Wapping, is run by the City of London Corporation with a 20mph limit and an 18-tonne weight restriction, and its bascules are raised on most days, which can hold traffic back through St Katharine's Way, Thomas More Street and East Smithfield. To the east, the Rotherhithe Tunnel bans vehicles over two metres high or wide and goods vehicles over two tonnes, and it runs a regular programme of overnight maintenance closures. TfL also switches the Rotherhithe Tunnel to southbound-only working during planned weekend closures of the southbound Blackwall Tunnel, and on those weekends the displaced traffic funnels along The Highway past Wapping. Since the Silvertown Tunnel opened on 7 April 2025, both Silvertown and Blackwall carry a user charge from 06:00 to 22:00, seven days a week, in both directions, with no charge overnight, which has changed how drivers based in Wapping choose between crossing at Tower Bridge, at Rotherhithe or further east. Add construction movements from London Dock, which is not due to complete until around 2029, event traffic at Tobacco Dock, and hotel, coach and marina traffic around St Katharine Docks, and the corridor rarely settles into a predictable rhythm.

WAPPING

Section 3 of the walkthrough.

How we handle Wapping accident claims

Evidence in Wapping has to be chased from the right body, and quickly. The A1203, meaning East Smithfield, The Highway and the Limehouse Link, is a Transport for London red route, so TfL is the highway authority and the correct starting point for camera, signal timing and traffic management enquiries there, as it is for the Rotherhithe Tunnel. Every road inside Wapping, including Wapping High Street, Wapping Wall, Wapping Lane, Garnet Street, Glamis Road, Thomas More Street and Vaughan Way, is a Tower Hamlets Council road, and the council handles CCTV disclosure through its CCTV Manager at Mulberry Place, 5 Clove Crescent, London E14 2BG, or by email to cctv@towerhamlets.gov.uk, usually responding within about ten working days. Tower Bridge itself is City of London Corporation. Alongside the public systems there is a dense network of private cameras at Tobacco Dock, St Katharine Docks, London Dock, the marina, the converted wharf blocks and the riverside pubs, and in practice that private footage is often the clearest view of what actually happened. It is also the footage most likely to vanish, because retention on most systems runs at roughly 14 to 31 days and some private recorders overwrite sooner. We therefore issue preservation requests in the first days after being instructed, rather than waiting for liability to be argued out first.

On the reporting side, Wapping sits within the Metropolitan Police Service's Central East BCU, which covers Tower Hamlets and Hackney. Where names, addresses and insurance details were not exchanged at the scene, the collision must be reported to police within 24 hours under section 170 of the Road Traffic Act 1988, and we ask clients to use the Met's online collision reporting service or 101 and to keep the reference number safe. Wapping Police Station on Wapping High Street is the base of the Met's Marine Policing Unit, which polices the river, so it is not the place to walk in with a road collision report. Recovery and storage are then a logistics problem specific to this district. On The Highway a damaged vehicle is sitting on a red route with restricted stopping, so we plan the lift and the exit route before the truck sets off, normally west to East Smithfield and Tower Hill or east through the Limehouse Link, because a loaded transporter cannot use the Rotherhithe Tunnel and Tower Bridge is capped at 18 tonnes. Inside Wapping, the granite setts, resident bays and height barriers on gated undercroft car parks often mean a controlled move out to a loading point on Wapping Lane or Wapping High Street first. The vehicle then goes into secure storage, we notify the at-fault insurer early so storage and hire are not disputed later, arrange an independent engineer inspection and repair, and put a like-for-like replacement vehicle in place. Injury is never handled in-house: if a client is hurt we refer them to an authorised legal partner, and only with their separate written consent.

Major roads and known hazards in Wapping

The road authority for each route is identified so the right disclosure request (borough council, Transport for London, the City of London Corporation or National Highways) can be filed inside the typical 14 to 31-day CCTV retention window.

Reference	Road / corridor	Notes
A1203	The Highway	TfL red route dual carriageway forming Wapping's entire northern boundary, lowered from 30mph to 20mph on 31 March 2023. Signal-controlled junctions at Vaughan Way and Thomas More Street, Wapping Lane, Glamis Road and Butcher Row, with right turns crossing the central reservation. Double red lines restrict stopping along most of it, so recovery from a breakdown or collision here has to be planned rather than improvised.
A1203	East Smithfield	The western continuation of The Highway towards Tower Hill and St Katharine's Way, also a TfL red route at 20mph. It is the last stretch before the Congestion Charge zone boundary at Mansell Street and Tower Bridge Road, and queues caused by Tower Bridge bascule lifts routinely back up into it.
A101	Rotherhithe Tunnel	TfL-managed river crossing reached from The Highway just east of Wapping at Limehouse. Closed to vehicles over two metres high or wide and to goods vehicles over two tonnes, with regular overnight maintenance closures and southbound-only running during some Blackwall Tunnel weekend closures. Loaded recovery transporters cannot use it, which dictates the exit route for any vehicle recovered from Wapping.
Unclassified	Wapping High Street	The riverside spine of the district, laid in granite setts for around half a mile and enclosed by converted wharves and resident parking. The Tower Hamlets bus gate between the Sampson Street and Knighten Street junctions runs on weekdays from 05:30 to 10:30 and 16:00 to 19:00, buses and cycles only, enforced by ANPR camera. Private hire vehicles are not exempt.
Unclassified	Wapping Lane	The main north to south link between The Highway and Wapping High Street, running past Tobacco Dock. It carries bus route traffic, deliveries and most through movements into central Wapping, and its signalised junction with The Highway is one of the district's busiest turning conflicts.

Known incident hotspots

The Highway at Wapping Lane: a signal-controlled crossroads where right-turning traffic crosses the central reservation and vehicles emerge from a 20mph residential street straight onto a dual carriageway, a classic setting for turning and merging collisions.
The Highway approaching the Limehouse Link western portal at Butcher Row: late lane changes as drivers sort themselves between the tunnel bore and the surface route, compounded by the light-adaptation moment at the portal itself.
Wapping High Street granite setts: around half a mile of historic stone carriageway that becomes noticeably slippery in rain, frost or river fog, with a raised risk for motorcycles, mopeds and delivery riders, and a longer stopping distance for cars than the smooth asphalt either side of it.
The Wapping High Street bus gate between Sampson Street and Knighten Street: sudden braking, U-turns and reversing on a narrow cobbled street when drivers spot the restriction signs too late, particularly in the 05:30 to 10:30 and 16:00 to 19:00 enforcement windows.
The Highway at Glamis Road: the eastern gateway into Wapping, with turn restrictions, and with Shadwell Basin, King Edward Memorial Park and the watersports centre generating pedestrian, school and leisure movements across a fast road.
Gated undercroft and courtyard car parks in the converted wharves off Wapping High Street and Wapping Lane: steep ramps, height barriers, tight turning circles and blind exits onto narrow streets, a frequent source of low-speed impacts and disputed liability where there is no independent witness.

Ultra Low Emission Zone

Within ULEZ. Any replacement vehicle we arrange for you in Wapping will be ULEZ-compliant so you can continue travelling in and through the zone without penalty.

Speed limits

Every road inside Wapping is a 20mph road. Tower Hamlets introduced a borough-wide 20mph limit across the roads it controls in April 2015, first as an experimental order and then permanently, so Wapping High Street, Wapping Wall, Wapping Lane, Garnet Street, Glamis Road, Thomas More Street and Vaughan Way are all 20mph. The A1203, which belongs to Transport for London rather than the council, was lowered from 30mph to 20mph on 31 March 2023, so The Highway and East Smithfield now match the side streets. Tower Bridge, just west of the district, is also 20mph and is enforced by the City of London Corporation alongside its 18-tonne weight limit. The Limehouse Link and Rotherhithe Tunnel are signed separately from the surface roads, so check the signs at the portals rather than assuming the 20mph limit continues underground, and note that the Rotherhithe Tunnel additionally bars vehicles over two metres high or wide and goods vehicles over two tonnes. In liability terms, a 20mph limit is a ceiling and not a target: driving at 20mph on wet granite setts, past parked cars, or into a junction with restricted visibility can still be argued as inappropriate for the conditions.

Evidence and disclosure timeline in Wapping

CCTV, signal data and bus footage from a Wapping collision are subject to retention windows that typically run between 14 and 31 days. After that the footage is overwritten and unavailable. The first 72 hours are disproportionately important.

0hMake the scene safe, exchange details, photograph the road layout, call 999 if anyone is injured. The Road Traffic Act 1988 duty to give details applies at the scene.
1hOpen the claim with us. We dispatch recovery to Wapping and start drafting the disclosure requests to the correct highway authority.
24hIf reportable, file with the Metropolitan Police via the MPS Collision Reporting Service online. Quote the reference in all insurer correspondence.
72hCCTV disclosure request lodged with the London Borough of Tower Hamlets Information Governance team and, where relevant, TfL and National Highways.
14-31dStandard CCTV retention window. After this, footage is routinely overwritten unless preserved on an open disclosure request. We track the retention window for every claim from intake.

Related accident management services in Wapping

Accident recovery in Wapping →

24/7 dispatch to a CCTV-monitored partner yard.

Vehicle storage after a Wapping accident →

Daily-logged secure storage with photographic record.

Like-for-like replacement vehicle (credit hire) →

ULEZ-compliant replacement subject to eligibility.

Repair management for Wapping drivers →

Approved repairer referral and PAS 125 / BSI compliant scope.

PCO & private hire drivers →

Licensed plated replacement so you keep working.

Uninsured driver / hit-and-run support →

Routing through the Motor Insurers' Bureau.

Frequently asked questions

Who is usually held at fault if I am hit pulling out of Wapping Lane or Garnet Street onto The Highway?: Where a vehicle emerges from a side road onto a main carriageway, the starting presumption tends to run against the emerging driver, because of the duty to give way to traffic already on the main road. It is not automatic, though, and in Wapping the detail often changes the outcome. Relevant points include the signal phase at that junction, whether the other vehicle was travelling above the 20mph limit that has applied to The Highway since 31 March 2023, whether it changed lanes late on the approach to the Limehouse Link, and whether a queuing driver waved you across. Because The Highway is a Transport for London red route, TfL is the authority for signal timings and camera enquiries there, while the side street itself is a Tower Hamlets road. Do not accept a split-liability or fault decision before that evidence has been gathered. CityGrip Accident Claims deals with non-fault car and van drivers, puts the case to the third-party insurer and keeps you mobile while it is argued.
How long do I have to get CCTV of a collision in Wapping, and who actually holds it?: Move within days, not weeks. Most systems retain footage for roughly 14 to 31 days and a good number of private recorders overwrite sooner. Who holds it depends on the road. For East Smithfield, The Highway, the Limehouse Link and the Rotherhithe Tunnel, Transport for London is the highway authority and the correct starting point. For every road inside Wapping, including Wapping High Street, Wapping Wall, Wapping Lane, Garnet Street, Glamis Road, Thomas More Street and Vaughan Way, disclosure runs through Tower Hamlets Council's CCTV Manager at Mulberry Place, 5 Clove Crescent, London E14 2BG, or cctv@towerhamlets.gov.uk, with a response normally inside about ten working days. Tower Bridge is City of London Corporation. In practice the most useful footage is often private: Tobacco Dock, St Katharine Docks, London Dock, the marina, the wharf conversions and the riverside pubs. Bus and commercial dashcams are worth chasing too. We send preservation requests as soon as we are instructed rather than waiting for liability to be disputed.
Can I get a like-for-like replacement vehicle if I drive private hire and my car is off the road?: Yes, if the collision was not your fault. Like-for-like means a vehicle of the class you actually need rather than whatever happens to be spare, so a van driver gets a van and a private hire driver gets a vehicle appropriate to the work, including the licensing and plating requirements that apply. Wapping sits inside the expanded ULEZ, which has covered every London borough since 29 August 2023, so the replacement needs to be compliant for you to keep working across London. The vehicle is arranged as part of the non-fault claim and the cost is pursued from the at-fault insurer, not from you. To be clear about scope: CityGrip serves car and van drivers, including private hire, PCO and minicab drivers. We do not serve HGV, lorry, bus or coach operators, and we do not handle hackney carriage work.
My car needs recovering from a narrow Wapping street or an underground car park. Is that a problem?: It is a normal part of working in this district and it is planned for in advance. Wapping's internal streets are narrow, laid in granite setts along much of Wapping High Street, and lined with resident bays, while many of the converted wharves have gated undercroft car parks with steep ramps and height barriers that a transporter cannot enter. In those cases we arrange a controlled move out to a loading point on Wapping Lane or Wapping High Street first. If the vehicle is stranded on The Highway, it is sitting on a red route where stopping is restricted, so the lift and the exit are agreed before the truck arrives. The exit route matters: a loaded transporter cannot use the Rotherhithe Tunnel because of the two-metre height and width limits, and Tower Bridge is capped at 18 tonnes, so vehicles normally leave west via East Smithfield and Tower Hill or east through the Limehouse Link onto the A13. The vehicle then goes into secure storage and we notify the at-fault insurer early so that storage and hire charges are not challenged later.
I was hurt in the crash. Does CityGrip deal with the injury side as well?: No, not in-house. CityGrip Accident Claims is an accident management company. What we handle is the vehicle and the process around it: recovery, secure storage, an independent engineer inspection, coordination of repairs, a like-for-like replacement vehicle and correspondence with the third-party insurer. If you have been injured, we can refer you to an authorised legal partner, and we will only ever do that with your separate written consent, given after we have explained what the referral involves. On the medical side, the nearest hospital with a full 24-hour blue-light A&E is The Royal London Hospital in Whitechapel (E1 1FR), a short distance north of Wapping and one of the busiest major trauma centres in the country, with London's Air Ambulance based on its roof and a separate children's emergency department. For anything less serious, use NHS 111 or a local urgent treatment centre. Get seen, keep the paperwork, and tell us the reference numbers.

Nearby East London areas we also cover

Car accident claims Stepney →Car accident claims Whitechapel →Car accident claims Limehouse →

View all of London Borough of Tower Hamlets →

Important notice

Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about postcode coverage, road authority, ULEZ applicability and hospital trusts is provided as general guidance and does not constitute legal, regulatory or insurance advice.

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