Which hospital will I be taken to after a road accident in Ilford?

The nearest full 24-hour accident and emergency department to Ilford is at King George Hospital, Barley Lane, Goodmayes, IG3 8YB, run by Barking, Havering and Redbridge University Hospitals NHS Trust. It has a resuscitation area, a majors department, a minors area staffed by emergency nurse practitioners, a dedicated paediatric emergency area and a 24/7 urgent treatment centre co-located with the department. The trust's other 24-hour emergency department is at Queen's Hospital, Rom Valley Way, Romford, RM7 0AG. Anyone with major trauma is likely to be taken further, to the Royal London Hospital in Whitechapel (E1 1FR), which is the major trauma centre for north east London. Whipps Cross University Hospital (E11 1NR) is the nearest alternative to the west.

Who holds the CCTV of a collision in Ilford, and how long have I got to ask for it?

It depends entirely on which road you were on. Redbridge Council holds the borough camera network covering the town centre, Ilford Lane, Ley Street and the residential streets, and its CCTV code of practice sets a maximum retention of 31 days before recordings are automatically overwritten, with requests made through the council's own CCTV footage request route. Transport for London holds footage from the A12 Eastern Avenue, the A406 and the A1400 Woodford Avenue, plus on-board bus CCTV, under its own and generally shorter periods. National Highways covers the M11 north of junction 4. Privately owned cameras on shops, forecourts and car parks often recycle within seven to fourteen days. Treat 14 to 31 days as the realistic window and request in the first few days.

Do I have to report the accident to the police in Ilford?

If anyone was injured, or if you did not exchange names, addresses, vehicle details and insurance information at the scene, you must report the collision to the police as soon as reasonably practicable and in any event within 24 hours. In Ilford that is the Metropolitan Police East Area BCU, which covers the London Borough of Redbridge together with Barking and Dagenham and Havering. You can report online or by calling 101, and 999 at the time if someone is hurt, the road is blocked or a driver has failed to stop. Keep the incident or CAD reference the police give you, because that reference is what allows an insurer, a recovery operator or a council CCTV team to locate the correct record weeks later.

Can I get a replacement vehicle if the accident was not my fault?

Yes. If the collision was not your fault you are generally entitled to a replacement vehicle of a similar type and size for as long as yours is off the road, arranged on credit hire so you are not paying up front and are not claiming on your own policy. In Ilford that matters because so many local drivers rely on their vehicle for work: a van driver needs comparable payload and load space rather than a small hatchback, and a licensed private hire driver needs a replacement that satisfies the relevant licensing requirements. Any replacement also has to be compliant with the Ultra Low Emission Zone, which has covered every London borough, Redbridge included, since 29 August 2023. We arrange cars and vans only, not HGVs, buses or coaches.

Do I have to use the repairer my insurer tells me to use?

No. After a non-fault accident you are entitled to have your vehicle repaired by a repairer of your choice, and to have an independent engineer inspect and record the damage before any repair work begins. We coordinate that end to end: recovery from the scene or from a police recovery contractor's yard, secure storage rather than leaving the vehicle on an Ilford street to gather further damage, the engineer's inspection, an agreed repair method with your chosen repairer, and correspondence with the third party's insurer so you are not chasing it yourself. If the vehicle is declared a total loss you can normally choose to retain the salvage, with the value of what you keep properly accounted for in the settlement rather than quietly absorbed.

What happens if I was injured in the collision?

CityGrip is an accident management company. We handle the vehicle side of a non-fault accident: recovery, secure storage, a like-for-like replacement vehicle, independent engineer inspection, repair coordination and correspondence with the third party's insurer. We do not deal with personal injury in house. If you were hurt, we will explain your options and, only with your separate written consent, refer that part of your case to an authorised legal partner who handles injury claims. Nothing about an injury is passed on unless you agree to it in writing first. If you have any injury at all, get it recorded medically, whether at King George Hospital's emergency department, an urgent treatment centre or your GP, because a contemporaneous medical record carries far more weight than a description written weeks afterwards.

London Borough of Redbridge · Within ULEZ

Car Accident Claims Ilford | Non-Fault Support, IG1, IG2

Name: CityGrip Accident Claims
Address: 124 City Road, Ilford, Greater London, IG1, GB
Telephone: 0333 335 7686

24/7 recovery, secure storage, repairs and like-for-like replacement vehicle support for non-fault drivers in Ilford (IG1, IG2). CCTV disclosure filed inside the 14-day retention window.

Start your claim 0333 335 7686 East London hub →

London Borough of Redbridge coverage
Within ULEZ
Met Police protocol literate
CCTV disclosure inside 14d

Ilford postcodes

24/7

Dispatch

£0

Upfront

Car accident claims coverage in Ilford, London Borough of Redbridge

Handler note

“Ilford road-by-road. We file CCTV disclosure with the correct authority inside the 14-day retention window.”

Ilford handler

Response time

Under 60 minutes

24/7

UK response

Recovery dispatch and live claim handlers, 365 days a year.

UK cities

45+

Direct coverage

Response

<60m

First contact SLA

Cost

£0

Upfront to driver

Reviewed: 2 August 2026Written & reviewed by: CityGrip Editorial Team (City Grip Ltd)Borough: London Borough of RedbridgePostcodes: IG1, IG2Nearest A&E: King George Hospital (IG3 8YB)

On this page

Do you cover non-fault accident claims in Ilford?

Yes - we coordinate non-fault car and van accident management across all IG1, IG2 postcode areas within Ilford, part of the London Borough of Redbridge. Services include 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination and like-for-like replacement vehicle screening. We file CCTV disclosure with the relevant highway authority inside the typical 14 to 31-day footage retention window, and we coordinate with the Metropolitan Police for collision reporting under the Road Traffic Act 1988.

Borough

London Borough of Redbridge

Postcodes

IG1, IG2

ULEZ status

Within ULEZ

Nearest A&E

King George Hospital

Coverage detail

Postcode coverage in Ilford

Ilford itself occupies IG1 and reaches north into IG2. IG1 is the core of the town: Ilford Broadway and the High Road, Ilford Hill and Winston Way, Ilford Lane, Loxford, Cranbrook, and the streets around Ilford station and Ley Street. IG2 covers the northern side of the town running up towards Gants Hill, Newbury Park and Aldborough Hatch, where the built-up area meets the A12 Eastern Avenue. Ilford is also the postal town for a much wider slice of Redbridge, so IG3 (Seven Kings and Goodmayes), IG4 (Redbridge), IG5 (Clayhall) and IG6 (Barkingside, Fairlop and Hainault) all carry an Ilford postal address without being part of Ilford town itself. If your paperwork shows an IG address, check the district rather than the town name, because the district decides which streets, which council team and which camera network your claim actually touches.

IG1IG2

01ILFORD

Non-fault accident support in Ilford

Ilford is the largest town centre in the London Borough of Redbridge and one of the busiest in outer east London. It sits roughly nine miles north-east of Charing Cross, bounded by the River Roding and the A406 North Circular to the west, Seven Kings and Goodmayes to the east, and Barking and the Newham boundary to the south. The town grew from a coaching stop on the old London to Colchester road into a major suburban centre once the railway arrived in 1839, and that history still dictates the street pattern today: one dominant east to west spine, a north to south route crossing it at the station, and dense Victorian and Edwardian terraces filling every block in between. Ilford station has been served by the Elizabeth line since May 2022, and the surrounding streets function as one of the borough's main bus interchanges, with around nineteen daytime routes plus night services calling in the town centre, including the SL2 Superloop express that links Walthamstow Central with North Woolwich by way of Ilford and Barking.

For drivers, the defining feature of Ilford is that three different highway authorities meet within a couple of miles of each other. The A12 Eastern Avenue, the A406 North Circular and the A1400 Woodford Avenue are red routes on the Transport for London Road Network, so TfL sets the signing, the signal timings, the loading and stopping rules and the camera coverage on them. The M11, which begins at junction 4 on the borough's north-western edge, is a National Highways road. Everything else is Redbridge Council's responsibility, including the A118 through the town centre, the A123 Cranbrook Road and Ilford Lane, Ley Street, Green Lane, Beehive Lane, Horns Road and the whole residential grid. That split matters far more than most drivers realise, because it decides who holds the CCTV, who logged the roadworks, who can confirm a signal fault or a defective road surface, and who issued the traffic order that governed a bus lane or a banned turn on the day of the collision. Sending the request to the wrong body costs weeks, and weeks are precisely what you do not have while footage is being overwritten.

The claims picture in Ilford is shaped by two very different traffic environments sitting side by side. Strategic through traffic pours across the northern and western edges of the town on the A12 and A406, moving at higher speeds in multiple lanes with heavy weaving at the Redbridge and Gants Hill junctions. A few hundred metres away, the town centre operates at walking pace: buses stopping every few seconds, delivery vans on the kerb outside the High Road shops, taxi and private hire drivers picking up around the station, pedestrians crossing between stationary vehicles, and cyclists and moped riders filtering through the gaps. Add a large local population of private hire, courier and small-van drivers whose income stops the moment their vehicle does, and the practical priority after a non-fault accident here is rarely the eventual settlement figure. It is getting the damaged vehicle recovered and secured, getting a like-for-like replacement on the road quickly, and getting the evidence locked down before it disappears. Every road in Ilford also sits inside the expanded Ultra Low Emission Zone, which has covered every London borough since 29 August 2023, so any replacement vehicle has to be compliant or the daily charge simply moves the problem somewhere else.

02ILFORD

Traffic and road conditions in Ilford

The A12 Eastern Avenue runs along the northern edge of Ilford as a wide dual carriageway with frontage service roads, and it produces a recognisable pattern of damage. Rear-end shunts dominate where the main carriageway backs up on the approach to the signalised Gants Hill roundabout, the point where the A12 meets the A123 Cranbrook Road and the A1400 Woodford Avenue above the Central line station and its pedestrian subways. Drivers unfamiliar with the layout commit to the wrong circulating lane and cut across on the exit, which is the classic disputed sideswipe: each party insists the other changed lanes, and without independent evidence insurers tend to split it. The same problem repeats to the west at Redbridge Roundabout, where the A406 crosses Eastern Avenue on a flyover, the roundabout arms have been signalised, and short weaving sections between slip roads leave very little room to correct a mistake. The A406 main carriageway through Redbridge is a higher-speed environment with fixed camera enforcement close to the flyover, so impact energies there are greater and vehicles are far more likely to be written off or need a low-loader rather than a spectacle lift.

In the town centre itself the A118 does the heavy lifting. It arrives from Newham as Romford Road, climbs Ilford Hill and continues on the Winston Way relief alignment past the southern edge of the shopping streets before rejoining the High Road eastwards towards Seven Kings and Goodmayes. Winston Way is a short, quick dual carriageway with closely spaced signalised junctions, and its junction with the A123 Ilford Lane is a persistent conflict point where right-turning traffic, filtering riders and pedestrian phases all arrive within the same signal cycle. Around Ilford Broadway and outside Ilford station on Cranbrook Road the pattern flips completely to low-speed, high-frequency damage. Buses pulling away from stops, doors opened into the traffic stream, kerbside loading, private hire pick-ups halting on the offside, and pedestrians stepping out from behind a stationary bus generate the bulk of everyday non-fault claims in the town. These are minor-impact collisions, but they are among the hardest to prove without footage, because there is almost always a queue of vehicles blocking every useful sightline.

Away from the main routes, Ilford's residential connectors carry far more traffic than their width suggests. Ley Street, Green Lane, Beehive Lane, Horns Road, Wanstead Park Road and Redbridge Lane East and West are used as relief routes whenever the A12 or the A118 seizes up, and they are lined with parked cars on both sides for most of their length. The recurring pattern is a vehicle emerging from a side road with its view blocked by a parked van, a nearside impact while squeezing past oncoming traffic, or a pull-out collision from a residents' parking bay. Redbridge Council is introducing 20mph limits on residential streets in phases as part of the Mayor's Vision Zero programme, beginning around Gants Hill and extending into Ilford streets such as Balfour Road, Thorold Road and Perth Road, alongside raised junctions and cycle-friendly humps. The council also operates timed School Streets that close short lengths of road to motor traffic at the start and end of the school day. Both matter to liability: a signed limit reduction, a raised table or a camera-enforced timed restriction is documentary evidence that can be obtained from the council and used to support your account.

ILFORD

Section 3 of the walkthrough.

How we handle Ilford accident claims

The most time-critical job after a non-fault collision in Ilford is working out who holds the footage, because the holders differ for roads that sit a hundred metres apart. Redbridge Council operates the borough camera network covering the town centre, Ilford Lane, Ley Street and the residential streets, and its published CCTV code of practice states that recordings not required for further legal or civil action are kept for a maximum of 31 days before being automatically overwritten. Requests go through the council's own CCTV footage request route rather than to the police. Cameras on the A12 Eastern Avenue, the A406 and the A1400 Woodford Avenue belong to Transport for London, as does the on-board CCTV on every bus that passes through Ilford, and TfL applies its own, generally shorter, retention periods. The M11 north of junction 4 is National Highways territory. Privately held cameras on High Road and Ilford Lane shopfronts, petrol forecourts, takeaways and shopping centre car parks are often the single best piece of evidence and also the quickest to vanish, with many systems recycling within seven to fourteen days. Reportable collisions in Ilford are dealt with by the Metropolitan Police East Area BCU, which covers Redbridge alongside Barking and Dagenham and Havering. If details were not exchanged at the scene, or anyone was injured, the collision must be reported to the police within 24 hours, and the incident or CAD reference that generates should be kept with the file, because it is what lets an insurer or a CCTV team locate the right record later. Treat 14 to 31 days as the realistic evidence window and make requests in the first few days, not the first few weeks.

CityGrip works as an accident management company, which means we deal with the practical consequences of the collision rather than leaving you at the back of an insurer's queue. In Ilford that starts with recovery, either from the scene or from wherever the vehicle has been taken by a police recovery contractor, and it has to account for local realities: red route clearway and stopping restrictions on the A12, A406 and A1400 that limit where a recovery truck can legally and safely work; controlled parking zones and narrow terraced streets off Ley Street, Green Lane and Ilford Lane where a low-loader cannot turn or set down; and height limits in the town centre multi-storey car parks. From there we arrange secure storage rather than leaving a damaged vehicle on the street to gather further damage, instruct an independent engineer to inspect and record the loss properly, coordinate repair with a repairer of your choice, and correspond with the third party's insurer on your behalf so you are not chasing it yourself. Where you are not at fault and cannot use your vehicle, we can arrange a like-for-like replacement on credit hire, including vans and, where licensing requires it, a suitably licensed private hire replacement, all of it ULEZ compliant. We serve car and van drivers only, not HGVs, buses or coaches. We do not handle personal injury in house: if you have been hurt, we will explain the options and refer that element to an authorised legal partner, and only with your separate written consent.

Major roads and known hazards in Ilford

The road authority for each route is identified so the right disclosure request (borough council, Transport for London, the City of London Corporation or National Highways) can be filed inside the typical 14 to 31-day CCTV retention window.

Reference	Road / corridor	Notes
A12	Eastern Avenue	TfL red route along Ilford's northern edge, a dual carriageway with frontage service roads feeding the signalised Gants Hill roundabout and, further west, Redbridge Roundabout. Because it is on the TfL Road Network, the signal timings, roadworks records, stopping restrictions and camera footage sit with Transport for London rather than Redbridge Council.
A406	North Circular Road	TfL red route forming Ilford's western boundary, crossing the A12 on a flyover at Redbridge Roundabout with Redbridge Underground station alongside. A higher-speed multi-lane carriageway with fixed camera enforcement near the flyover, so collisions here more often produce total losses and vehicles that need a low-loader rather than a spectacle lift.
A118	Ilford Hill, Winston Way and High Road	The borough-managed east to west spine, running from the Newham boundary as Romford Road, up Ilford Hill, along the Winston Way relief alignment past the southern edge of the town centre, then east on the High Road towards Seven Kings. The Winston Way junction with Ilford Lane is a recurring right-turn, filtering and pedestrian conflict point.
A123	Cranbrook Road and Ilford Lane	The borough-managed north to south route through Ilford, passing Ilford station on Cranbrook Road, heading north to the Gants Hill roundabout and running south as Ilford Lane towards Barking. Continuous shop frontage, kerbside loading and heavy bus use make nearside scrapes, door-opening damage and pull-out collisions common along its whole length.
A1400	Woodford Avenue	TfL red route running north-west from the Gants Hill roundabout at Ilford's northern edge towards Woodford. As a red route its stopping and loading restrictions are set and enforced by TfL, so any enforcement or camera evidence from this corridor must be requested from TfL and not from the council.

Known incident hotspots

Redbridge Roundabout, where the A406 crosses the A12 Eastern Avenue on a flyover: signalised roundabout arms, short weaving sections between slip roads and a long-standing congestion and collision record on Ilford's north-western edge.
Gants Hill roundabout, where the A12 meets the A123 Cranbrook Road and the A1400 Woodford Avenue: a large signalised gyratory built over the Central line station and its pedestrian subways, where wrong-lane commitment and cut-across exits produce disputed sideswipe claims.
Winston Way at its junction with Ilford Lane (A118 and A123): closely spaced signals on a short dual carriageway, with right-turning traffic, filtering motorcyclists and moped riders, and pedestrian phases all arriving within the same cycle.
Ilford Broadway and the High Road at Cranbrook Road, outside Ilford station: buses stopping and pulling away, kerbside deliveries, taxi and private hire pick-ups halting on the offside, and pedestrians stepping out from behind stationary vehicles into blocked sightlines.
Ilford Lane between Winston Way and the Barking boundary: continuous retail frontage, double parking, U-turns across the carriageway and heavy late-evening pedestrian and delivery activity.
Ley Street and Green Lane: residential connectors used as relief routes whenever the A12 or A118 is blocked, with parked cars on both sides restricting visibility at side road junctions and timed School Streets restrictions in force near local schools.

Ultra Low Emission Zone

Within ULEZ. Any replacement vehicle we arrange for you in Ilford will be ULEZ-compliant so you can continue travelling in and through the zone without penalty.

Speed limits

Most borough-managed roads in Ilford, including the A118 High Road, Ilford Hill and Winston Way and the A123 Cranbrook Road and Ilford Lane, are signed at 30mph. Redbridge Council is rolling out 20mph limits on residential streets in phases under the Mayor's Vision Zero programme, starting around Gants Hill and extending into Ilford streets such as Balfour Road, Thorold Road, Perth Road and parts of Ley Street, so this is a moving picture rather than a completed borough-wide 20mph. Timed School Streets add camera-enforced motor traffic restrictions on short lengths of road at the start and end of the school day. On the TfL network the A12 Eastern Avenue is signed at 30mph through the built-up sections around Gants Hill, while the A406 main carriageway through Redbridge runs at 50mph with fixed camera enforcement near the A12 flyover. The M11 north of junction 4 is national speed limit. Signed limits change more than once along each corridor, so read the repeaters rather than assuming.

Evidence and disclosure timeline in Ilford

CCTV, signal data and bus footage from a Ilford collision are subject to retention windows that typically run between 14 and 31 days. After that the footage is overwritten and unavailable. The first 72 hours are disproportionately important.

0hMake the scene safe, exchange details, photograph the road layout, call 999 if anyone is injured. The Road Traffic Act 1988 duty to give details applies at the scene.
1hOpen the claim with us. We dispatch recovery to Ilford and start drafting the disclosure requests to the correct highway authority.
24hIf reportable, file with the Metropolitan Police via the MPS Collision Reporting Service online. Quote the reference in all insurer correspondence.
72hCCTV disclosure request lodged with the London Borough of Redbridge Information Governance team and, where relevant, TfL and National Highways.
14-31dStandard CCTV retention window. After this, footage is routinely overwritten unless preserved on an open disclosure request. We track the retention window for every claim from intake.

Related accident management services in Ilford

Accident recovery in Ilford →

24/7 dispatch to a CCTV-monitored partner yard.

Vehicle storage after a Ilford accident →

Daily-logged secure storage with photographic record.

Like-for-like replacement vehicle (credit hire) →

ULEZ-compliant replacement subject to eligibility.

Repair management for Ilford drivers →

Approved repairer referral and PAS 125 / BSI compliant scope.

PCO & private hire drivers →

Licensed plated replacement so you keep working.

Uninsured driver / hit-and-run support →

Routing through the Motor Insurers' Bureau.

Frequently asked questions

Which hospital will I be taken to after a road accident in Ilford?: The nearest full 24-hour accident and emergency department to Ilford is at King George Hospital, Barley Lane, Goodmayes, IG3 8YB, run by Barking, Havering and Redbridge University Hospitals NHS Trust. It has a resuscitation area, a majors department, a minors area staffed by emergency nurse practitioners, a dedicated paediatric emergency area and a 24/7 urgent treatment centre co-located with the department. The trust's other 24-hour emergency department is at Queen's Hospital, Rom Valley Way, Romford, RM7 0AG. Anyone with major trauma is likely to be taken further, to the Royal London Hospital in Whitechapel (E1 1FR), which is the major trauma centre for north east London. Whipps Cross University Hospital (E11 1NR) is the nearest alternative to the west.
Who holds the CCTV of a collision in Ilford, and how long have I got to ask for it?: It depends entirely on which road you were on. Redbridge Council holds the borough camera network covering the town centre, Ilford Lane, Ley Street and the residential streets, and its CCTV code of practice sets a maximum retention of 31 days before recordings are automatically overwritten, with requests made through the council's own CCTV footage request route. Transport for London holds footage from the A12 Eastern Avenue, the A406 and the A1400 Woodford Avenue, plus on-board bus CCTV, under its own and generally shorter periods. National Highways covers the M11 north of junction 4. Privately owned cameras on shops, forecourts and car parks often recycle within seven to fourteen days. Treat 14 to 31 days as the realistic window and request in the first few days.
Do I have to report the accident to the police in Ilford?: If anyone was injured, or if you did not exchange names, addresses, vehicle details and insurance information at the scene, you must report the collision to the police as soon as reasonably practicable and in any event within 24 hours. In Ilford that is the Metropolitan Police East Area BCU, which covers the London Borough of Redbridge together with Barking and Dagenham and Havering. You can report online or by calling 101, and 999 at the time if someone is hurt, the road is blocked or a driver has failed to stop. Keep the incident or CAD reference the police give you, because that reference is what allows an insurer, a recovery operator or a council CCTV team to locate the correct record weeks later.
Can I get a replacement vehicle if the accident was not my fault?: Yes. If the collision was not your fault you are generally entitled to a replacement vehicle of a similar type and size for as long as yours is off the road, arranged on credit hire so you are not paying up front and are not claiming on your own policy. In Ilford that matters because so many local drivers rely on their vehicle for work: a van driver needs comparable payload and load space rather than a small hatchback, and a licensed private hire driver needs a replacement that satisfies the relevant licensing requirements. Any replacement also has to be compliant with the Ultra Low Emission Zone, which has covered every London borough, Redbridge included, since 29 August 2023. We arrange cars and vans only, not HGVs, buses or coaches.
Do I have to use the repairer my insurer tells me to use?: No. After a non-fault accident you are entitled to have your vehicle repaired by a repairer of your choice, and to have an independent engineer inspect and record the damage before any repair work begins. We coordinate that end to end: recovery from the scene or from a police recovery contractor's yard, secure storage rather than leaving the vehicle on an Ilford street to gather further damage, the engineer's inspection, an agreed repair method with your chosen repairer, and correspondence with the third party's insurer so you are not chasing it yourself. If the vehicle is declared a total loss you can normally choose to retain the salvage, with the value of what you keep properly accounted for in the settlement rather than quietly absorbed.
What happens if I was injured in the collision?: CityGrip is an accident management company. We handle the vehicle side of a non-fault accident: recovery, secure storage, a like-for-like replacement vehicle, independent engineer inspection, repair coordination and correspondence with the third party's insurer. We do not deal with personal injury in house. If you were hurt, we will explain your options and, only with your separate written consent, refer that part of your case to an authorised legal partner who handles injury claims. Nothing about an injury is passed on unless you agree to it in writing first. If you have any injury at all, get it recorded medically, whether at King George Hospital's emergency department, an urgent treatment centre or your GP, because a contemporaneous medical record carries far more weight than a description written weeks afterwards.

Nearby East London areas we also cover

Car accident claims Manor Park →Car accident claims Barking →Car accident claims East Ham →

View all of London Borough of Redbridge →

Important notice

Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about postcode coverage, road authority, ULEZ applicability and hospital trusts is provided as general guidance and does not constitute legal, regulatory or insurance advice.

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