Skip to content
UK accident support 24/7
CityGripAccident Claims

What to avoid · 10 min read

The Direct Vision Standard and HGV-involved collisions in London: don't ignore the evidence position

What the Direct Vision Standard scheme is, the Progressive Safe System update, why HGV operators carry mandatory cameras, and how this changes the evidence position after a collision in Greater London.

Published: Reviewed: By: CityGrip Editorial TeamDisclosure: UK guidance only - not legal advice
The Direct Vision Standard and HGV-involved collisions in London: don't ignore the evidence position - UK accident management guidance

Quick answer

The Direct Vision Standard (DVS) is Transport for London's scheme that requires HGV operators to obtain a Safety Permit to drive HGVs over 12 tonnes in Greater London. Since the scheme launched on 1 March 2021 and was strengthened to the Progressive Safe System on 28 October 2024, every in-scope HGV operating in Greater London now carries cameras, sensors and warning equipment, and the operator carries a regulatory record. For non-fault drivers and cyclists involved in collisions with HGVs in London, this changes the evidence position substantially in the claimant's favour. This post explains how.

Has this just happened to you?

Talk to a handler now. We arrange recovery, a courtesy car and deal with the at-fault insurer. Nothing to pay upfront.

24/7 · £0 upfront · costs recovered from the at-fault insurer, subject to liability

01DETAIL

The Direct Vision Standard and HGV-involved collisions in London: don't ignore the evidence position

The Direct Vision Standard (DVS) is Transport for London's scheme that requires HGV operators to obtain a Safety Permit to drive HGVs over 12 tonnes in Greater London. Since the scheme launched on 1 March 2021 and was strengthened to the Progressive Safe System on 28 October 2024, every in-scope HGV operating in Greater London now carries cameras, sensors and warning equipment, and the operator carries a regulatory record. For non-fault drivers and cyclists involved in collisions with HGVs in London, this changes the evidence position substantially in the claimant's favour. This post explains how.

02DETAIL

What the Direct Vision Standard actually is

The DVS measures how well an HGV driver can see directly through the cab windows without relying on cameras or mirrors. Each HGV is rated 0 to 5 stars depending on the cab design. Older flat-fronted cabs with small windows score 0 stars; modern low-cab designs with large glass areas score 4 or 5 stars. Permits are required for any HGV over 12 tonnes operating in Greater London.

Since 28 October 2024 under the Progressive Safe System, the minimum rating for a permit was raised from 1 star to 3 stars. HGVs with a lower rating must be retrofitted with the full Progressive Safe System equipment package - including a Class V mirror replacement, a side under-run protection bar, an audible left-turn alarm, side and front sensors with cab-mounted display, and external warning signage - before they can be operated in Greater London.

DETAIL

03

Section 3 of the walkthrough.

What the Progressive Safe System equipment captures

The Progressive Safe System equipment package includes both real-time blind-spot mitigation and recording functionality. The side and front sensors detect objects in the cab's blind spots; the cab-mounted display shows the driver what the sensors see; the audible alarm warns vulnerable road users when the HGV is turning; and many systems include camera recording that is retained on a circular buffer for around 14 to 30 days.

For a non-fault cyclist or pedestrian involved in a collision with an in-scope HGV in London, this means there is normally an internal recording of the moments leading up to the collision. The recording shows whether the driver acknowledged the warning, whether the equipment was working properly, and whether the manoeuvre was safe to make.

04DETAIL

How the operator's record changes the evidence position

Operators of in-scope HGVs are required to maintain Safety Permit records and to demonstrate compliance with the equipment requirements. Where a collision has occurred, TfL's Direct Vision Standard team can verify whether the vehicle had a current permit at the time of the incident, what star rating the cab had, and whether the operator was in compliance with the Progressive Safe System.

Where the operator was not compliant - for example, the permit had expired, the equipment was not fitted, or the equipment was fitted but not maintained - that is admissible evidence of breach of duty in any subsequent civil claim. The breach of a regulatory standard supports the breach of the common law duty of care to other road users.

05DETAIL

CLOCS - the construction logistics counterpart

Construction Logistics and Community Safety (CLOCS) is a sister standard for construction logistics in London. CLOCS-accredited operators commit to specified safety standards beyond the legal minimum, including driver training, vehicle equipment and journey management. Most major construction sites in London require CLOCS accreditation for HGVs entering and leaving the site.

Where the at-fault HGV was operating to or from a major construction site, the CLOCS framework adds an additional layer of records: the operator's CLOCS-compliant journey plan, the driver training records, the equipment maintenance records, and the site's own access controls. Each of these is potentially admissible in a contested liability case.

06DETAILKey takeaway

Practical evidence steps for a non-fault driver or cyclist

Within the first 24 hours: report to the police and obtain the CAD reference; note the HGV's registration, the operator's name and any livery; lodge a disclosure request with TfL's Direct Vision Standard team for the permit status; lodge a disclosure request with the operator for the in-vehicle camera recording.

Within 72 hours: lodge CCTV requests with the relevant London borough council and with TfL for any traffic-management cameras at the location; identify any bus that was passing at the time and request the bus-cam footage from TfL; note the construction site if any HGV deliveries were associated. Within 7 days: confirm the operator's CLOCS status if applicable; identify whether the police investigation involves DVSA on the HGV side.

07DETAIL

Why this matters for liability arguments

Cyclist and pedestrian fatality cases involving HGVs were historically among the most contentious liability cases in London, because the HGV driver often had a defensible 'I didn't see them' argument due to genuine cab blind spots. Direct Vision Standard substantially closes that defence. A driver of a 3-star or higher cab in 2026 cannot easily say they did not see a cyclist directly to the side of the cab; the Class V mirror, the side sensor and the audible alarm together remove most of the historical blind-spot argument.

From the at-fault insurer's perspective, defending the HGV driver in a 2026 collision in London is structurally harder than it was a decade ago. From the non-fault claimant's perspective, the regulatory evidence package supplements the standard photographic and CCTV evidence and produces a strong liability position.

08DETAIL

What about HGVs operating outside Greater London?

DVS is a Greater London scheme. Outside London, no equivalent regulatory requirement applies, and HGV operators are subject only to general roadworthiness, Construction and Use Regulations and DVSA enforcement. The evidence package for an HGV-involved collision outside London is therefore narrower; primary reliance is on the operator's voluntary equipment, the police investigation and the standard CCTV/dashcam evidence.

Several other UK cities are considering similar schemes; Birmingham and Manchester have looked at HGV safety schemes in different forms. For now, DVS is unique to London and shifts the evidence balance for collisions inside the M25.

DETAIL

09

Section 9 of the walkthrough.

Personal injury cases - the priority of consent and consent-only referral

HGV-involved collisions involving cyclist or pedestrian injury are normally referred to specialist personal injury solicitors with experience of the regulatory regime. CityGrip Accident Claims does not handle injury claims in-house; injury enquiries are referred only with the claimant's separate written consent to authorised legal or regulated partners.

The consent-only referral model is important because UK GDPR Article 7 and the regulator's marketing rules require data sharing for injury referral to be a separate, opt-in choice. Bundling injury referral consent into a property damage claim is unlawful under the data protection framework. Genuine accident management firms keep the consents separate; the offered referral does not happen unless the claimant separately agrees.

Take action

If you have just been in a non-fault collision, the fastest way to protect your claim is to open the file with us inside the first hour. We dispatch recovery, lodge the relevant CCTV requests inside the retention window, and notify the third-party insurer for you.

We do not provide legal advice. This article is general guidance for UK drivers. Personal injury enquiries are referred only with your consent to authorised legal or regulated partners. Specific limits, retention windows and process steps may change; the position at the date of any individual collision will govern the handling of that claim.

Frequently asked questions

What is the Direct Vision Standard star rating?
A 0-5 star rating of how well the HGV driver can see directly through the cab windows. 5 stars is best; 0 stars requires the full Progressive Safe System retrofit since 28 October 2024.
Does DVS apply to all HGVs?
It applies to HGVs over 12 tonnes operating in Greater London. Lighter vehicles and HGVs operating outside London are not in scope.
Where do I get the operator's camera recording?
The operator's claims or operations team. The data subject access request under UK GDPR Article 15 is available to people whose personal data was recorded.
What is CLOCS?
Construction Logistics and Community Safety - a voluntary scheme operated by the construction industry that adds safety standards beyond DVS for HGVs operating to and from major construction sites.
How long does TfL keep DVS permit records?
The permit record is administrative and is retained while the permit is current and for a period after expiry. Compliance status at the date of any incident can be confirmed on request.
Will my injury claim be handled by you?
No. We do not handle personal injury claims in-house. With your separate written consent we refer to authorised specialist personal injury solicitors who handle HGV-involved cases.

Continue reading

Related guidance

Continue with the most relevant follow-on guides - drawn from the same topic family and the matching guidance family.

Why you should not claim through your own insurer first in a non-fault claim - UK accident management guidance

What to avoid · 9 min read

Why you should not claim through your own insurer first in a non-fault claim

The cost of routing a non-fault claim through your own comprehensive cover, the no-claims discount impact, the excess problem, and when going direct to the at-fault insurer is the right call.

Read the article →
12 things UK drivers do wrong at the accident scene - UK accident management guidance

What to avoid · 11 min read

12 things UK drivers do wrong at the accident scene

The most common preventable mistakes UK drivers make in the first hour after a road traffic collision, ranked by how often they cause real problems in the subsequent claim.

Read the article →
Why you should never admit fault at the scene of a UK car accident - UK accident management guidance

What to avoid · 10 min read

Why you should never admit fault at the scene of a UK car accident

Why a casual 'sorry' at a UK accident scene can become an admission, how the third-party insurer uses scene admissions to argue contributory negligence, and what to say instead.

Read the article →
The 14 to 31 day evidence window: why timing matters for CCTV and signal data - UK accident management guidance

Guidance · 10 min read

The 14 to 31 day evidence window: why timing matters for CCTV and signal data

How long councils, Transport for London, National Highways, supermarkets and bus operators keep CCTV and signal-data records, why most footage is gone after 28 to 31 days, and how to preserve it within the window.

Read the article →
ULEZ, Congestion Charge and your replacement vehicle: the like-for-like rules in London - UK accident management guidance

Guidance · 10 min read

ULEZ, Congestion Charge and your replacement vehicle: the like-for-like rules in London

Why a non-compliant courtesy car is not a like-for-like replacement in any London borough since 29 August 2023, how the Congestion Charge overlaps in central London, and how to challenge a non-compliant offer.

Read the article →
Motor Insurers' Bureau (MIB) claims: uninsured drivers, untraced drivers and what to do - UK accident management guidance

Guidance · 11 min read

Motor Insurers' Bureau (MIB) claims: uninsured drivers, untraced drivers and what to do

How to claim through the Motor Insurers' Bureau when the at-fault driver is uninsured or untraced, the differences between the Uninsured Drivers' Agreement 2017 and the Untraced Drivers' Agreement 2017, and the deadlines.

Read the article →
Talk to a real person

Speak to UK accident supportWe handle it end-to-end.

The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.

Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.

Visit our team

London office

124 City Road
London, EC1V 2NX

Open in Google Maps
Coverage
  • Phone & accident form24 / 7
  • Recovery dispatch24 / 7
  • Repair coordinationMon-Sat 8:00 - 18:00
  • SundaysEmergency only
45+UK cities
9vehicle types
GDPRcompliant
Tip: submit the accident form first - our team will call back with a reference and next steps.

Talk to a handler

Request a callback

Had a non-fault accident? Leave your details and a handler calls you straight back, 24/7. No long forms to start, and no upfront cost - the costs are recovered from the at-fault driver's insurer, not from you.

  • • A real person on the phone, day or night.
  • • Recovery, secure storage and a like-for-like replacement car or van.
  • • We deal with the at-fault insurer for you.

Prefer to call? 0333 335 7686 - 24/7.

  • £0 upfront, no win no fee
  • 24/7 UK-wide recovery
  • Low, transparent fees
  • City Grip Ltd, company no. 14346461 (England & Wales)

We only use these details to call you back about your accident. Give us a phone number or an email so we can reach you.

or call 0333 335 7686 - 24/7, £0 upfront