Skip to content
UK accident support 24/7
CityGripAccident Claims

Article · 12 min read

A car pulled out of a driveway and hit me: who is at fault?

A car pulled out of a driveway and hit you? A driver emerging from private land has no priority. Here is who is at fault, how to prove it and what happens next.

Published: Reviewed: By: CityGrip Editorial TeamDisclosure: UK guidance only - not legal advice
A car pulled out of a driveway and hit me: who is at fault? - UK accident management guidance

Ranking factors

Why this guide is useful

These ranking factors show how the article has been structured for real accident-claim decisions: immediate action first, UK-specific process detail and a clear compliance boundary.

Immediate action

The guide puts the first call, photo, witness, police and insurer steps before background reading, so readers can act while evidence is still fresh.

search intent

UK process fit

Advice is framed around UK accident management, credit hire, credit repair, engineer inspection and at-fault insurer dialogue rather than generic motoring tips.

local relevance

Evidence window

Where CCTV, dashcam, witness memory or repair inspection timing matters, the article explains the window and why delay weakens the file.

freshness

Compliance boundary

The page separates non-fault accident management from legal advice and personal injury referrals, with consent and disclosure kept visible.

trust

Operational detail

Each section links the claim step to practical handler work such as recovery, storage, replacement vehicle, engineer report or insurer negotiation.

experience

Reviewed entity

The byline, review date, editorial-team entity and schema help visitors and crawlers verify who produced the guidance.

E-E-A-T

Quick answer

If a vehicle came out of a private driveway, a petrol station forecourt or a private car park and struck you while you were already travelling along the public road, the driver who emerged is very likely to be held at fault. This is one of the clearer liability scenarios in UK motor claims. A private access is not a junction and it carries no priority of any kind. The driver leaving it is joining the flow of traffic, and they are expected to wait until it is genuinely safe to do so. Traffic already on the carriageway is entitled to keep moving. Unless you were doing something demonstrably wrong yourself, the emerging driver's insurer will usually find it hard to shift the blame onto you.

Has this just happened to you?

Talk to a handler now. We arrange recovery, a courtesy car and deal with the at-fault insurer. Nothing to pay upfront.

24/7 · £0 upfront · costs recovered from the at-fault insurer, subject to liability

01DETAIL

A car pulled out of a driveway and hit me: who is at fault?

If a vehicle came out of a private driveway, a petrol station forecourt or a private car park and struck you while you were already travelling along the public road, the driver who emerged is very likely to be held at fault. This is one of the clearer liability scenarios in UK motor claims. A private access is not a junction and it carries no priority of any kind. The driver leaving it is joining the flow of traffic, and they are expected to wait until it is genuinely safe to do so. Traffic already on the carriageway is entitled to keep moving. Unless you were doing something demonstrably wrong yourself, the emerging driver's insurer will usually find it hard to shift the blame onto you.

Right now, before anything else: stop, stay safe and do not admit fault or apologise in a way that sounds like an admission. Under section 170 of the Road Traffic Act 1988 both drivers must stop and, if asked by anyone with reasonable grounds, give their name and address, the vehicle owner's name and address and the registration number. Rule 286 of the Highway Code repeats this and adds that if details are not exchanged at the scene, the collision must be reported to the police as soon as reasonably practicable and in any case within 24 hours. Photograph the scene before the vehicles are moved, because the resting position of a car half out of a driveway is often the single most persuasive piece of evidence you will ever get.

This article deals specifically with vehicles emerging from private land: driveways, forecourts, car park exits, delivery yards and the like. It is a different legal situation from a car pulling out of a side road or a marked junction, where give way lines, stop lines, road markings and junction priority rules come into play. If your collision happened at a proper road junction, our separate guide on someone pulling out in front of you at a side road or junction covers that scenario in detail. Everything below assumes the other vehicle came off private land and onto a road you were already using.

02DETAIL

Why does a driver coming off a driveway almost always carry the blame?

The core point is that priority runs with the highway. A driveway, a forecourt or a car park exit is an access onto the road network, not a road with equal standing. There is no rule anywhere in UK road traffic law that gives a driver emerging from private land the right to expect traffic on the carriageway to slow down, move over or let them out. The obligation runs entirely the other way. The emerging driver is performing a moving off manoeuvre into live traffic, and the burden of judging the gap, the speed of approaching vehicles and their own visibility sits with them alone.

The Highway Code reflects this directly. Rule 159 says that before moving off you should use all mirrors to check the road is clear, look round to check the blind spots, signal if necessary and take a final look, and that you should move off only when it is safe to do so. Rule 206 goes further and deals with this exact situation: it tells drivers to take extra care when they need to cross a pavement, cycle lane or cycle track, for example to reach or leave a driveway or private access, and to give way to pedestrians on the pavement and to cyclists using a cycle lane or track. Nothing in either rule contemplates the emerging driver having any claim on the road.

The Highway Code is not just advice in this context. Section 38(7) of the Road Traffic Act 1988 provides that a failure to observe a provision of the Highway Code does not of itself create criminal liability, but any such failure may in any proceedings, whether civil or criminal, be relied upon by any party as tending to establish or negative any liability in question. In plain terms, an insurer or a court can and does point to Rule 159 and Rule 206 as the measure of what a careful driver should have done. That is why these claims frequently settle on full liability against the emerging driver.

DETAIL

03

Section 3 of the walkthrough.

What if they reversed off the driveway straight into me?

Reversing out of a driveway onto a road makes the emerging driver's position weaker, not stronger. The Highway Code deals with reversing at rules 200 to 203. Rule 201 states plainly that you should not reverse from a side road into a main road, and that when using a driveway you should reverse in and drive out if you can. That single sentence is the reason so many reversing driveway claims resolve quickly: the manoeuvre the other driver chose is the one the Highway Code specifically tells drivers to avoid where there is an alternative, and on most residential driveways there is an alternative.

Rule 202 requires the reversing driver to look carefully before starting, to use all their mirrors, to check the blind spot behind them and to check there are no pedestrians, cyclists, other road users or obstructions behind the vehicle. Rule 203 uses the mandatory wording: you MUST NOT reverse further than necessary. Rule 200 tells drivers to choose an appropriate place to manoeuvre in the first place. Taken together, these rules place an unusually heavy and continuous duty on a reversing driver, and a driver reversing blind out of a drive onto a road with traffic on it has very little to argue with.

There is a practical point too. When a car reverses out of a driveway and strikes a passing vehicle, the damage pattern usually tells the story on its own. The impact tends to land on the passing car's nearside or offside flank, along the doors or the rear quarter, while the emerging car takes damage to its rear bumper corner or tailgate. That combination is very difficult to explain away as anything other than a reversing manoeuvre into an occupied lane. Photograph both vehicles from several angles before either is moved, including a wide shot that shows the driveway, the dropped kerb and the two cars in their resting positions.

04DETAIL

What if they say they could not see because of parked cars or a hedge?

This is the most common defence in driveway collisions and it very rarely works. Restricted visibility is not an excuse for emerging, it is a reason to emerge more slowly and more carefully, or to get out and look, or to have someone guide you. The Highway Code's approach is that a driver who cannot see must not proceed on hope. If parked cars, a hedge, a wall, a van or a skip blocked the emerging driver's view, that is a circumstance they were obliged to manage before entering the carriageway, not a circumstance that transfers risk to you. In practice, poor visibility usually makes the emerging driver's position worse because it shows they entered the road without the information they needed.

Parked cars are worth photographing while they are still there, because they will not be there tomorrow. Rule 243 of the Highway Code lists places where drivers should not stop or park, and it includes in front of an entrance to a property, opposite or within 10 metres of a junction (except in an authorised parking space), on a bend, and opposite another parked vehicle where that would cause an obstruction. Rule 242 uses stronger wording: you MUST NOT leave your vehicle in a dangerous position or where it causes any unnecessary obstruction of the road. Rule 244 adds that you MUST NOT park partially or wholly on the pavement in London or Scotland, and that you should not do so elsewhere unless signs permit it.

Vegetation is treated separately. Under section 154 of the Highways Act 1980 a council can serve notice on the owner or occupier of land where a hedge, tree or shrub overhangs a road or footpath so as to endanger or obstruct passage, or where it obstructs or interferes with the view of drivers, requiring it to be cut back within 14 days, and the council can do the work itself and recover its costs if the notice is ignored. Section 79 of the same Act lets a highway authority require an owner or occupier to alter a wall, fence, hoarding, tree, shrub or other vegetation to prevent danger from obstruction to the view at a corner or bend. Those powers are useful for getting a hazard fixed, but they are enforcement routes for the council rather than a way of making the neighbour pay for your car.

05DETAIL

Does it matter if it happened on a petrol station forecourt or private car park?

It can matter, and it is worth being precise about where the impact actually occurred. Road traffic law draws a distinction between a road and a public place. Section 192(1) of the Road Traffic Act 1988 defines a road as any highway and any other road to which the public has access, including bridges over which a road passes. In the linked House of Lords appeals of Clarke v Kato and Cutter v Eagle Star Insurance Co Ltd, decided in 1998, the House held that save exceptionally a car park is not a road for the purposes of road traffic legislation, because the function of a road is to enable movement along it to a destination. A car park or forecourt can still be a public place if the public has access to it, and most offences and the compulsory insurance requirement extend to a road or other public place.

For a typical driveway collision this is academic, because the impact happens on the public road itself. It becomes relevant where a vehicle pulls out of a parking bay or a fuel pump lane and strikes you while you are driving across a supermarket car park or a filling station forecourt. The negligence principles are the same: a driver leaving a static position owes a duty to look properly and to give way to vehicles already moving through the lane. What changes is the statutory overlay, and occasionally whether the Motor Insurers' Bureau routes are available if the other driver turns out to be uninsured.

There is one further wrinkle worth knowing. The Motor Vehicles (Compulsory Insurance) Act 2022, which came into force on 28 June 2022, removed the effect of the European Vnuk ruling in Great Britain. Compulsory third party insurance under section 143 of the Road Traffic Act 1988 applies to motor vehicles used on a road or other public place, and is no longer required to extend to vehicle use on genuinely private land. So if a car struck you entirely within the boundary of a private driveway or a gated private yard with no public access, the insurance position is different from a collision on the road outside. Tell your claims handler exactly where the vehicles were when they touched, and let them work out which route applies.

06DETAILKey takeaway

What if they say I was speeding or should have seen them coming?

Expect this argument. Once an insurer accepts that its driver emerged from private land without priority, the only realistic way to reduce the payout is to allege contributory negligence on your part: that you were driving too fast for the road, that you were not paying attention, that you could have braked or steered around them, or that you had time to react and did not. Allegations of this kind are cheap to make and, without evidence, they are usually not accepted. The starting point in law remains that the driver who created the hazard by emerging into the road carries the primary responsibility for the collision.

Contributory negligence, where it succeeds at all, usually produces a percentage reduction rather than a reversal of liability. It requires the other side to prove both that you fell below the standard of a reasonably careful driver and that this contributed to the damage. A driver travelling within the limit, in lane, on a road they were entitled to be on, who is struck by a car appearing from a driveway, has a straightforward answer: they were where they were supposed to be and the collision happened because someone else entered the road when it was not safe to do so.

If speed is alleged, the practical answers are usually already in your hands. A dashcam with a GPS speed overlay settles the argument outright. Telematics or a black box policy will hold the same data. Even without either, the physical evidence helps: the length of any braking marks, the distance the vehicles travelled after impact, the severity of the damage relative to the posted limit and the presence of speed humps, a 20 mph zone or parked cars narrowing the road all tend to support a lower speed. Do not accept a proposed liability split simply because it is offered early and would make the claim go away faster.

07DETAIL

Is the homeowner, business or occupier responsible for anything?

In almost every case the driver is the person legally responsible, not the household or business whose driveway it was. Liability for a road traffic collision attaches to the person driving and, through the compulsory insurance regime, to their motor insurer. The fact that the vehicle was leaving somebody's property does not transfer fault to that property owner. There are narrow exceptions where the occupier is also the employer of the driver or the operator of the vehicle, for example a delivery van coming off a business yard, in which case the employer's insurer will normally be involved through the driver's cover in any event.

Where an occupier's conduct can genuinely matter is visibility and the physical state of the access. Overgrown hedges, a high wall, a badly sited gate, a skip or a trade vehicle parked so as to block sight lines can all be part of the factual picture. Sections 154 and 79 of the Highways Act 1980, described above, give the council powers to require an owner or occupier to cut back vegetation or alter an obstruction that interferes with drivers' visibility. Section 184 of the Highways Act 1980 governs vehicle crossings over footways and verges, and it creates an offence, punishable by a fine not exceeding level 3 on the standard scale (currently £1,000), where a person knowingly uses a footway or verge as a crossing in contravention of conditions imposed by the highway authority, or knowingly permits it to be so used.

In practice, raising these points is more useful for getting a dangerous access made safer than for funding your repair. Report a genuinely dangerous sight line to the local highway authority, ideally with dated photographs taken from the driver's eye position, and keep a copy of what you send. Your own claim will normally run against the emerging driver's motor insurer, which is faster, better resourced and legally obliged to be there. Trying to pursue a private householder directly usually adds delay without adding recovery.

08DETAIL

How do I prove it? Evidence that actually decides driveway cases

Generic advice about swapping details is not enough here, because driveway collisions turn on geometry and sight lines. The evidence that wins these cases is spatial: where the vehicles were, which way they were pointing, what could be seen from the driving seat and what the damage pattern implies about the direction of travel. Almost all of it disappears within minutes once the cars are moved and the parked vehicles drive off, so the first five minutes at the scene matter more than anything you do afterwards. If you are safe to do so, photograph before you move anything.

Capture the following, in this order of priority. Resting positions of both vehicles, taken from far enough back to show the driveway, the dropped kerb and the road markings in one frame. The angle of the other car's front wheels, which often shows whether it was reversing or driving forwards. Close ups of the damage on both vehicles, showing which panels made contact. A photograph taken from the other driver's seat position looking along the road, showing exactly how much they could or could not see. The parked cars, hedge, wall or van that allegedly blocked the view, still in position. Debris, fluid trails and any tyre marks on the carriageway. The road signs, speed limit repeaters and street name. Finally, a short video walk around the scene, which captures context a still photograph misses.

Then look for footage. Residential driveways are one of the best covered environments in the country: video doorbells, driveway cameras, neighbours' dashcams parked on the same street and vehicles that drove past behind you. Petrol station forecourts and supermarket car parks are almost always covered by CCTV. Ask the same day, because retention periods on domestic and commercial systems are often short and footage is routinely overwritten within days. Take names, phone numbers and vehicle registrations of any independent witness there and then, and note the police incident or reference number if officers attend or you report the collision.

Photograph both vehicles in their resting positions before anything is moved, in one wide frame with the driveway and dropped kerb visible

Photograph the other car's front wheel angle, which often reveals whether it was reversing or driving out

Take a photograph from the other driver's seat position looking up the road, to record their actual sight line

Photograph any parked car, van, hedge, wall or skip they blame, while it is still there

Request video doorbell, driveway camera, forecourt or car park CCTV the same day, before it is overwritten

Take independent witness names, mobile numbers and registrations at the scene, not later

Note the road name, speed limit, weather, light conditions and time of day

Save your dashcam file immediately to a separate device so the loop recording cannot overwrite it

DETAIL

09

Section 9 of the walkthrough.

What should I do in the first 24 hours?

Deal with the legal obligations first. Stop, and stop somewhere relatively safe. Exchange your name and address, the vehicle owner's name and address and the registration number with anyone who has reasonable grounds to ask, as required by section 170 of the Road Traffic Act 1988 and repeated in Rule 286 of the Highway Code. If details are not exchanged at the scene, for any reason, report the collision to the police as soon as reasonably practicable and in any case within 24 hours. This matters: the DVLA endorsement codes AC10 for failing to stop after an accident and AC20 for failing to give particulars or report within 24 hours both carry 5 to 10 penalty points, and they stay on a driving record for four years from the date of the offence.

Do not accept an offer to settle privately without insurers unless you fully understand what you are giving up, and never on the roadside before you know the true extent of the damage. Modern bumpers hide sensors, radar units and camera modules, and a repair that looks like a few hundred pounds can be several times that once the panel is off. Notify your own insurer as a matter of record even if you intend to claim against the other driver, because most policies require prompt notification of any incident regardless of fault. Notifying is not the same as claiming, and it does not commit you to using your own cover or paying your excess.

Keep a short written note while it is fresh: the time, the direction you were travelling, your speed, what you saw and when, what the other driver said at the scene, and whether they accepted responsibility. Contemporaneous notes carry weight later. If police attended, get the incident reference. If you or a passenger felt any physical effect from the impact, seek medical attention and keep the record, and be aware that any injury element is handled separately from the vehicle side of the claim.

10DETAIL

How does a non-fault claim actually run from here?

Once liability points at the emerging driver, the practical objective is to get you and your vehicle back to where you were before the collision without you funding it. That is what accident management is for. CityGrip Accident Claims handles the vehicle side of a non-fault claim end to end: recovery from the scene, secure storage, an independent engineer's inspection, coordination of repairs, a replacement vehicle where you qualify, and the correspondence with the at-fault driver's insurer so you are not the one chasing it. Everything below is subject to liability being accepted or established and to eligibility, which is assessed on the facts of your case rather than promised in advance.

Recovery and storage come first if the vehicle is not driveable. A car left at the roadside or taken to a police contractor's pound accrues charges quickly, so getting it moved to secure storage promptly protects both the vehicle and the claim. An independent engineer then inspects it and reports on the damage, the repair method and cost, and whether it is economically repairable or a total loss. That report is the document the other side's insurer engages with, and having it produced independently rather than by the repairer removes an obvious line of argument later.

The replacement vehicle is the part most drivers care about. As a non-fault driver you are generally entitled to be put back in the position you were in before the collision, which means a like for like car or van for the period you are genuinely without your own vehicle. Provided liability and eligibility are satisfied, that vehicle is arranged at no cost to you and the cost is recovered from the at-fault driver's insurer rather than being billed to you. CityGrip supplies cars and vans, including for private hire and PCO drivers, and matches the class of vehicle to what you actually lost so you can keep working or keep running the school run. The industry framework for this, the General Terms of Agreement between insurers and replacement vehicle providers, exists precisely to standardise those rates and the process behind them.

The legal footing for that arrangement is well settled. In Lagden v O'Connor, decided by the House of Lords in 2003, the court confirmed that a claimant who genuinely cannot afford to fund a replacement vehicle themselves can recover the reasonable cost of the credit arrangement that made the replacement possible, rather than being restricted to open market rates. Alongside that, the earlier decision in Dimond v Lovell remains good law where the claimant did have a realistic choice. What this means for you in practice is that the period and the rate both need to be reasonable and properly documented, which is why we ask you to return the vehicle promptly once your own car is repaired or the total loss payment is agreed.

11DETAIL

What if the other driver was uninsured, or drove off?

It happens, and there is a route. Section 143 of the Road Traffic Act 1988 makes third party insurance compulsory for the use of a motor vehicle on a road or other public place, and where a driver has no valid cover the Motor Insurers' Bureau exists to meet claims that would otherwise fall on innocent road users. The Uninsured Drivers Agreement 2015 applies to relevant accidents on or after 1 August 2015 in Great Britain. A Supplementary Agreement in 2017 deleted clauses 7 and 9 of that agreement, which broadened the position on vehicle damage claims.

If the driver did not stop and cannot be identified, the Untraced Drivers Agreement 2017 applies to incidents from 1 March 2017. That route is more restrictive for vehicle damage: a property damage claim against an unidentified driver generally requires that a significant personal injury was also caused, and an excess of £400 applies to the property damage element. Reporting to the police is no longer subject to a fixed deadline under the 2017 agreement, but the MIB can require you to report it, so reporting promptly remains the sensible course in every hit and run case.

This is also where scene evidence pays for itself. A partial registration, a doorbell camera clip, a forecourt CCTV still or a witness who noted the make, model and colour can be enough to trace a driver who left, which converts an untraced claim into a straightforward uninsured or insured one. If your collision involved a driver who gave details that later turn out to be false or who has no cover, tell us early so the right route is opened without losing time.

12DETAILKey takeaway

What about injury after a driveway collision?

Low speed impacts are not automatically low consequence. A car emerging from a driveway and striking the side of a moving vehicle can produce a sharp lateral jolt, and neck, shoulder, back and wrist symptoms sometimes appear a day or two later rather than at the scene. If you feel anything at all, see a GP, an urgent treatment centre or a pharmacist and make sure the visit is recorded. A contemporaneous medical record made close to the date of the collision is far more persuasive than a description given weeks afterwards, and it also matters for your own wellbeing.

CityGrip Accident Claims does not handle personal injury in house. We deal with the vehicle: recovery, storage, engineer inspection, repairs, replacement vehicle and the correspondence with the at-fault insurer. If you tell us you have been injured, we can refer your injury enquiry to an authorised legal partner, and we only do that with your separate written consent. You are never obliged to accept a referral, and declining one has no effect on how the vehicle side of your claim is handled. Keeping the two strands clearly separated is deliberate: it means you always know who is doing what, and on what basis.

Take action

If you have just been in a non-fault collision, the fastest way to protect your claim is to open the file with us inside the first hour. We dispatch recovery, lodge the relevant CCTV requests inside the retention window, and notify the third-party insurer for you.

We do not provide legal advice. This article is general guidance for UK drivers. Personal injury enquiries are referred only with your consent to authorised legal or regulated partners. Specific limits, retention windows and process steps may change; the position at the date of any individual collision will govern the handling of that claim.

Frequently asked questions

A car pulled out of a driveway and hit me. Is it automatically their fault?
Not automatically, but it is usually their fault. A driver emerging from a private driveway, forecourt or car park has no priority over traffic already on the road. Highway Code Rule 159 says you should move off only when it is safe to do so, and Rule 206 requires extra care when crossing a pavement to reach or leave a driveway or private access. Section 38(7) of the Road Traffic Act 1988 allows those rules to be relied on as evidence of liability in civil proceedings. Liability is still assessed on the specific facts, including your speed and attention.
What if the driver reversed off their driveway into me?
Reversing generally weakens their position further. Highway Code Rule 201 says you should not reverse from a side road into a main road and that when using a driveway you should reverse in and drive out if you can. Rule 202 requires the reversing driver to use all mirrors, check the blind spot and check for other road users behind the vehicle, and Rule 203 states you MUST NOT reverse further than necessary. The damage pattern usually confirms it: their rear corner against your flank is hard to explain as anything else. Photograph both vehicles before they are moved.
They say a hedge or parked car blocked their view. Does that help them?
Rarely. Poor visibility is a reason to emerge more slowly, to get out and look or to have someone guide you, not a reason to enter the road on hope. It usually strengthens your case because it shows the driver committed without the information they needed. Photograph the obstruction while it is still in place, and take a shot from their seat position along the road. Under sections 154 and 79 of the Highways Act 1980 a council can require an owner or occupier to cut back vegetation or alter an obstruction that interferes with drivers' visibility.
Can I get a replacement vehicle, and will I have to pay for it?
Where liability and eligibility are satisfied, a non-fault driver is generally entitled to a like for like replacement car or van for the period they are genuinely without their own vehicle, arranged at no cost to them, with the cost recovered from the at-fault driver's insurer rather than billed to you. CityGrip supplies cars and vans, including for private hire and PCO drivers. Eligibility is assessed on the facts of each case, so nothing can be guaranteed in advance, and the period needs to be reasonable and properly documented under the industry framework that governs these arrangements.
Do I have to report a driveway collision to the police?
You must stop and, if asked by anyone with reasonable grounds, give your name and address, the vehicle owner's name and address and the registration number, under section 170 of the Road Traffic Act 1988. If those details are not exchanged at the scene, the collision must be reported to the police as soon as reasonably practicable and in any case within 24 hours. The endorsement codes AC10 for failing to stop and AC20 for failing to give particulars or report within 24 hours each carry 5 to 10 penalty points and stay on a licence record for four years.
What happens if the driver who pulled out was uninsured or drove off?
The Motor Insurers' Bureau exists for exactly this. The Uninsured Drivers Agreement 2015 covers relevant accidents in Great Britain on or after 1 August 2015 where the responsible driver had no valid cover. If the driver cannot be identified, the Untraced Drivers Agreement 2017 applies to incidents from 1 March 2017, but vehicle damage claims against an unidentified driver generally require that a significant personal injury was also caused, and a £400 excess applies to the property damage. Scene evidence such as a partial registration or doorbell footage often lets a driver be traced.
Does it make a difference if this happened on a petrol station forecourt or in a car park?
It can affect which statutory routes apply, though the negligence principles are the same. In Clarke v Kato and Cutter v Eagle Star Insurance Co Ltd, decided in 1998, the House of Lords held that save exceptionally a car park is not a road for road traffic legislation, because a road's function is to enable movement along it to a destination. A forecourt or car park can still be a public place, which is what compulsory insurance under section 143 of the Road Traffic Act 1988 attaches to. Tell your handler exactly where the vehicles were when they made contact.

Continue reading

Related guidance

Continue with the most relevant follow-on guides - drawn from the same topic family and the matching guidance family.

Why you should never admit fault at the scene of a UK car accident - UK accident management guidance

What to avoid · 10 min read

Why you should never admit fault at the scene of a UK car accident

Why a casual 'sorry' at a UK accident scene can become an admission, how the third-party insurer uses scene admissions to argue contributory negligence, and what to say instead.

Read the article →
Don't accept the third-party insurer's first offer: spotting an undervalued settlement - UK accident management guidance

What to avoid · 10 min read

Don't accept the third-party insurer's first offer: spotting an undervalued settlement

Why the at-fault insurer's first offer is almost always lower than the realistic claim value, what they leave out, and how to evaluate the offer using the engineer's report and the recoverable heads of loss.

Read the article →
Don't repair your car before the engineer inspects: how this destroys your claim - UK accident management guidance

What to avoid · 10 min read

Don't repair your car before the engineer inspects: how this destroys your claim

Why repairing the vehicle before the engineer inspects removes the evidential basis for the repair scope, the at-fault insurer's standard challenge, and the order of events that protects the claim.

Read the article →
The first hour after a non-fault car accident in the UK: a complete checklist - UK accident management guidance

Guidance · 11 min read

The first hour after a non-fault car accident in the UK: a complete checklist

What UK drivers should do in the first sixty minutes after a non-fault collision: scene safety, the section 170 duty, what to photograph, what to say, what not to say, and how to start the claim file correctly.

Read the article →
How to gather and preserve evidence after a UK road traffic collision - UK accident management guidance

Guidance · 12 min read

How to gather and preserve evidence after a UK road traffic collision

A practical guide to the seven evidence streams that matter after a UK car accident - photographs, dashcam, CCTV, signal data, witnesses, contemporaneous notes and the police record - and the deadlines for each.

Read the article →
How non-fault credit hire works in the UK: legal basis, eligibility and what to expect - UK accident management guidance

Guidance · 13 min read

How non-fault credit hire works in the UK: legal basis, eligibility and what to expect

What credit hire is, how the basic and 'impecunious' rates work after Lagden v O'Connor, the eligibility tests, the daily-rate dispute that follows almost every claim, and how to keep the schedule recoverable.

Read the article →
Talk to a real person

Speak to UK accident supportWe handle it end-to-end.

The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.

Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.

Visit our team

London office

124 City Road
London, EC1V 2NX

Open in Google Maps
Coverage
  • Phone & accident form24 / 7
  • Recovery dispatch24 / 7
  • Repair coordinationMon-Sat 8:00 - 18:00
  • SundaysEmergency only
45+UK cities
9vehicle types
GDPRcompliant
Tip: submit the accident form first - our team will call back with a reference and next steps.

Talk to a handler

Request a callback

Had a non-fault accident? Leave your details and a handler calls you straight back, 24/7. No long forms to start, and no upfront cost - the costs are recovered from the at-fault driver's insurer, not from you.

  • • A real person on the phone, day or night.
  • • Recovery, secure storage and a like-for-like replacement car or van.
  • • We deal with the at-fault insurer for you.

Prefer to call? 0333 335 7686 - 24/7.

  • £0 upfront, no win no fee
  • 24/7 UK-wide recovery
  • Low, transparent fees
  • City Grip Ltd, company no. 14346461 (England & Wales)

We only use these details to call you back about your accident. Give us a phone number or an email so we can reach you.

or call 0333 335 7686 - 24/7, £0 upfront