UK cities
45+
Direct coverage
Scotland East · Scotland
Edinburgh Accident Management | Non-Fault Claims, 24/7
Edinburgh's bypass, bus lanes and tight historic streets create a mix of accident scenarios. Non-fault drivers benefit from organised evidence and prompt recovery.
- Edinburgh & Scotland East-wide cover
- Police Scotland literate
- Like-for-like replacement
- Independent engineer
5
Edinburgh routes
24/7
Dispatch
£0
Upfront
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
Do you cover non-fault accident claims across Edinburgh?
Yes - we coordinate non-fault car accident management across Edinburgh and the wider Scotland East, including 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination through PAS 125 / BSI compliant repairers, like-for-like replacement vehicle screening and direct dialogue with the at-fault driver's insurer. Principal corridors covered include A720 Edinburgh City Bypass, M9, M8, A1.
Local snapshot
Why Edinburgh non-fault claims need a Scotland East-specific handler
Edinburgh's bypass, bus lanes and tight historic streets create a mix of accident scenarios. Non-fault drivers benefit from organised evidence and prompt recovery.
"Edinburgh sits at a motorway intersection - 2 motorways through the area means recovery has to coordinate with police protocol on lane closures, and the disclosure request goes to National Highways within 14 days, not later."- handler note for the Edinburgh corridor
Principal Edinburgh routes
Where the road sits in the highway-authority hierarchy decides where the disclosure request goes. We file with the right authority inside the 14 to 31-day CCTV retention window.
- A720 Edinburgh City Bypass
- M9
- M8
- A1
- A90 Queensferry Crossing
Non-fault accident support across Edinburgh
Edinburgh is the capital of Scotland and the seat of the Scottish Parliament at Holyrood. With a resident population of approximately 526,000 (ONS 2021) across 263.4 km², it is Scotland's second-largest city by population after Glasgow but ranks first in terms of GVA per head - the city hosts the second-largest financial services centre in the UK after London, with major operations from RBS/NatWest Group, Lloyds Banking Group, Standard Life Aberdeen, Baillie Gifford and the headquarters of Scottish Widows. The financial district straddles Lothian Road, Morrison Street and the Exchange around EH3, with a secondary cluster at Edinburgh Park to the west on the A8 corridor.
Geographically the city is shaped by its volcanic history. Edinburgh Castle sits on Castle Rock, a plug of basalt rising 130 metres above the Old Town. Holyrood Park, just east of the Royal Mile, contains Arthur's Seat (251m) and the Salisbury Crags - an open hill park inside the city that affects traffic routing because the through-park drives are closed to general motor traffic on weekends and at specified times. The Old Town and New Town together form a UNESCO World Heritage Site inscribed in 1995, which constrains the highway authority's options for road layout changes inside the historic core.
To the north the city is bounded by the Firth of Forth, with the three Forth crossings (the rail Forth Bridge of 1890, the Forth Road Bridge of 1964, and the Queensferry Crossing of 2017) carrying the A90 trunk road north into Fife. To the south the city is contained by the Pentland Hills regional park and the A720 Edinburgh City Bypass, which forms a near-complete southern ring road. A non-fault claim opened with us in Edinburgh reflects these geographic and operational specifics - we file CCTV disclosure with the correct authority (Transport Scotland for trunk roads and motorways, or the City of Edinburgh Council for local roads) inside the retention window for the collision location.
Population
~526,000
Area
263.4 km²
Density
~1,997 per km²
Postcodes
17 districts
Areas covered
10+
Council
City of Edinburgh Council
Coverage detail
Postcode coverage in Edinburgh
Edinburgh sits at the centre of the EH postcode area, which extends well beyond the City of Edinburgh boundary into Midlothian, East Lothian, West Lothian and the Scottish Borders. The districts listed above are the EH numbers that fall predominantly inside the City of Edinburgh local authority area - from EH1 (Old Town) and EH2 (New Town) at the core, out through EH6 (Leith), EH10 (Morningside), EH12 (Corstorphine and the Airport), EH15 (Portobello) and EH17 (Gilmerton). We coordinate non-fault accident claims across every EH district inside the council boundary, with recovery routed to a CCTV-monitored partner yard within the Edinburgh City Bypass A720 or just outside it depending on the collision location.
EH1EH2EH3EH4EH5EH6EH7EH8EH9EH10EH11EH12EH13EH14EH15EH16EH17
Neighbourhoods
Areas and neighbourhoods we cover in Edinburgh
We support non-fault drivers, riders and cyclists across every neighbourhood in Edinburgh. Each area below is fully inside our service envelope, with recovery, storage and credit hire arrangements adjusted for the local road geometry.
Old Town
EH1UNESCO World Heritage Site - Royal Mile, Castle, Grassmarket. Heavy pedestrian flow year-round, peaking during August festival period; recurring pedestrian incidents and bus-pedestrian conflict on the High Street.
New Town
EH2Georgian grid - Princes Street, George Street, Queen Street. Tram tracks on Princes Street create well-documented cyclist hazard; bus-only restrictions on Princes Street eastbound.
Stockbridge
EH3Inner north-west residential area - high cycling commute share via the Water of Leith Walkway; junction collisions on Raeburn Place and Kerr Street.
Leith
EH6Port and waterfront area at the northern end of Leith Walk - terminus of the tram extension since June 2023. Leith Walk corridor has seen substantial road layout change for tram works.
Marchmont
EH9South-central residential area popular with students - high cycling and pedestrian density on Melville Drive and the Meadows perimeter.
Morningside
EH10South Edinburgh residential - the A702 Morningside Road corridor carries commuter traffic from the south. Bus-cycling conflict on the narrow shopping section.
Corstorphine / Edinburgh Park
EH12West Edinburgh - A8 Glasgow Road corridor, Edinburgh Park business district, Murrayfield Stadium and the Airport approach. Heavy peak-time commuter flow.
Portobello
EH15Coastal suburb east of the city - A1 London Road and Portobello Road carry commuter traffic; promenade pedestrian density on summer weekends.
Gorgie / Dalry
EH11Inner west - Gorgie Road / Dalry Road corridor handles A71 commuter traffic from the west; Tynecastle Stadium event traffic.
Newhaven
EH6Tram terminus from June 2023 - new layout on Lindsay Road and Ocean Drive; harbour and waterfront pedestrian density.
Road network
Major roads and known hazards in Edinburgh
The road authority for each route is identified so the right disclosure request (council, combined authority, National Highways or Transport Scotland / Welsh Government) can be filed inside the typical 14 to 31-day CCTV retention window.
| Reference | Road / corridor | Authority | Notes |
|---|---|---|---|
| A720 | Edinburgh City Bypass | Transport Scotland | 18-mile dual carriageway ring road around the southern edge of the city; the only at-grade junction is Sheriffhall Roundabout. |
| M8 | Edinburgh to Glasgow motorway | Transport Scotland | Westbound from the A720 Hermiston Gait junction to Glasgow - Scotland's busiest motorway corridor. |
| M9 | Edinburgh to Stirling motorway | Transport Scotland | Northbound from the M9 spur at Newbridge to Stirling and the A9 north. |
| A1 | Edinburgh to Berwick-upon-Tweed trunk road | Transport Scotland | Eastbound from the A720 Old Craighall to East Lothian, the Borders and Newcastle - dual carriageway for most of the East Lothian section. |
| A90 | Queensferry Road / Queensferry Crossing approach | Transport Scotland | Northbound from Edinburgh city centre via Cramond Brig to the Queensferry Crossing and Fife - toll-free since the Forth Road Bridge tolls were removed in 2008. |
| A8 | Glasgow Road | Mixed (Transport Scotland / Council) | West radial from the city centre through Corstorphine to the M8 at Newbridge - passes Edinburgh Airport and Edinburgh Park. |
| A199 | Old A1 / Willowbrae Road | Council | Parallel route to the A1 through Meadowbank and Musselburgh - carries diverted traffic when the A1 closes. |
| A70 | Lanark Road | Council | South-west radial from Slateford through Currie and Balerno toward Lanark. |
| A71 | Calder Road | Council | West-south-west radial from Saughton through Wester Hailes toward Livingston and Kilmarnock. |
| A702 | Biggar Road / Morningside Road | Mixed | South radial from Tollcross through Morningside and Fairmilehead toward Biggar and the M74. |
| A7 | Dalkeith Road | Council inside city | South-east radial from Newington to Sheriffhall Roundabout and on to Dalkeith and the Borders - meets the A720 at the city's only at-grade bypass junction. |
| A900 | Leith Walk | Council | Principal north radial from Princes Street to Leith - substantial road layout change after the tram extension opened June 2023. |
Edinburgh's traffic profile
Edinburgh's most distinctive traffic feature is the A720 Edinburgh City Bypass - an 18-mile dual carriageway ring road managed by Transport Scotland that runs from the Forth Road Bridge / Queensferry Crossing approach in the west, around the southern edge of the city, to the A1 in the east. The bypass handles trunk road traffic from the M9 (to Stirling and Perth), the M8 (to Glasgow), the A1 (to Berwick-upon-Tweed and Newcastle) and the A90 (to Fife via the Queensferry Crossing). Its most notorious pinch point is Sheriffhall Roundabout at the southern end, where the A720 meets the A7 - a single at-grade roundabout that handles full bypass volumes and is regularly cited in Transport Scotland's congestion data as one of the busiest junctions in Scotland.
Inside the bypass the principal radial routes are the A90 (Queensferry Road north toward the bridges), the A8 (Glasgow Road west through Corstorphine to Bathgate and on to the M8), the A1 (London Road east through Meadowbank to Musselburgh and the East Lothian coast), the A199 (the older parallel route to the A1), the A702 (Biggar Road south through Fairmilehead toward Biggar and the M74), the A70 (Lanark Road west) and the A71 (Calder Road south-west). The A199 in particular runs in parallel with the A1 through East Lothian and carries diverted traffic when the A1 closes for incidents.
Edinburgh has substantial commuter inflow from the surrounding Lothians and Fife - daytime population swells well above the resident 526,000 thanks to commuters travelling in from West Lothian on the M8/A8, from Fife across the Queensferry Crossing on the A90, from East Lothian along the A1, and from Midlothian and the Borders along the A7 and A68. Tram traffic on the Edinburgh Trams line - running from Newhaven through York Place, Princes Street and Haymarket to Edinburgh Airport - adds a further dimension to central-city collisions because tram tracks running in the carriageway create well-documented hazards for cyclists and motorcyclists.
EDINBURGH
03
Section 3 of the walkthrough.
A720 Edinburgh City Bypass at Sheriffhall Roundabout
Sheriffhall Roundabout, where the A720 City Bypass meets the A7 at the southern edge of the city, is the only at-grade junction on the entire bypass. Every other junction is grade-separated, which means Sheriffhall acts as a single-point bottleneck for full bypass volumes plus A7 commuter traffic from Dalkeith, Gorebridge and the Borders. Transport Scotland has consulted repeatedly on grade-separation proposals - the most recent scheme would build a flyover for through A720 traffic, leaving the roundabout to handle A7 movements - but at the time of writing the junction remains at-grade.
Collisions at Sheriffhall are concentrated on the eastbound and westbound bypass approaches, where traffic decelerates from 70mph dual-carriageway speeds into queuing roundabout entries, and on the merges back onto the bypass where short slip lanes force aggressive merging into 70mph traffic. Transport Scotland CCTV coverage on this section is dense - gantry-mounted cameras cover both the bypass approaches and the roundabout itself. We lodge CCTV preservation requests with the Transport Scotland operating company within 72 hours of intake. The retention window is typically 28 days but varies by camera and recording system, so prompt notification matters.
What makes Edinburgh claims distinctive
Edinburgh's claim profile reflects the city's role as the Scottish capital, financial centre and major tourist destination. Daytime population swells substantially above the resident base - commuters from the Lothians and Fife, students at the University of Edinburgh (around 47,000), Heriot-Watt University (around 13,000) and Edinburgh Napier University (around 19,000), and tourists drawn to the Castle, the Royal Mile and Holyroodhouse. In August the population swells further still during the Edinburgh Festival, the Fringe and the Edinburgh International Book Festival - for roughly four weeks the central area carries an estimated million-plus festival visitors, with sustained heavy pedestrian flow on Princes Street, the Royal Mile, the Grassmarket and George Street. Closure orders on central streets during August change normal traffic patterns and divert vehicle flow onto surrounding routes.
The Edinburgh Low Emission Zone came into force on 1 June 2024 - the most recently activated of Scotland's four LEZs (Glasgow, Edinburgh, Dundee and Aberdeen). The zone covers a defined area of the city centre and applies to all motor vehicles, with non-compliant entries attracting a penalty charge. Edinburgh was also one of the first major UK cities to adopt a citywide 20mph default speed limit on residential streets, phased in through 2016-2018 by the City of Edinburgh Council. The implication for non-fault claims is that the third-party driver is often non-resident - a tourist hire vehicle, a festival visitor, or a Fife or Borders commuter - which can complicate identification and post-collision communication if details were not exchanged correctly at the scene.
Clean Air Zone
The Edinburgh Low Emission Zone came into force on 1 June 2024 and covers a defined city-centre area. The Scottish LEZ regime - established under the Transport (Scotland) Act 2019 - applies to all motor vehicles entering the zone, not just specified vehicle classes as in some English Clean Air Zones. Vehicles must meet minimum emission standards (Euro 6 for diesel, Euro 4 for petrol) to enter without penalty. The standard penalty is £60 (reduced by 50% if paid within 14 days), and the penalty doubles for each subsequent contravention within a 90-day period up to a capped maximum that varies by vehicle type. Replacement vehicles are screened against the live LEZ position at the date of placement.
Tolls and charges
There are no toll roads or tolled crossings in or around Edinburgh. The Forth Road Bridge tolls were removed by the Scottish Government in February 2008, and the Queensferry Crossing opened in August 2017 as a toll-free crossing. Edinburgh Airport short-stay drop-off attracts a charge under the airport's policy. No congestion charge applies - Edinburgh held a referendum on a congestion charging scheme in 2005 and rejected it.
Speed limits
20mph is the default speed limit on most council-managed residential and city-centre streets across Edinburgh following the City of Edinburgh Council's phased rollout completed in 2018 - Edinburgh was one of the first major UK cities to adopt a citywide 20mph default. Principal A-roads sit at 30 or 40mph depending on the section. The A720 City Bypass is signed at 70mph as a dual carriageway, with variable speed limits on some sections during incidents. Trunk roads outside the urban area (the M8, M9, A1 and A90) run at the national 70mph limit for cars.
Recovery and storage in Edinburgh
Recovery on the A720 City Bypass and on the M8/M9/A1 trunk routes is coordinated under Transport Scotland's Network Management Contract - the operating company holds CCTV from gantry-mounted cameras on the busiest sections. Local-road recovery inside the bypass is coordinated with City of Edinburgh Council. We aim to keep recovery mileage low and route the vehicle to a CCTV-monitored partner yard within or close to the A720 ring.
Reporting via Police Scotland
Police Scotland is the single territorial police force for the whole of Scotland - there is no separate territorial force for Edinburgh as there is for English cities. Non-injury reportable collisions are reported either at a Police Scotland station, via 101, or through the Police Scotland online reporting route. Scottish small-claims procedure (the Simple Procedure under the Courts Reform (Scotland) Act 2014) differs in important respects from the English small-claims track - the financial limit and the procedural rules are set by the Scottish Civil Justice Council, not by the Civil Procedure Rules.
Vehicle profile and credit hire in Edinburgh
A non-fault claim arising from an Edinburgh collision sits inside the Scottish legal system. Limitation periods, the rules on contributory negligence, and the procedure for raising court action are governed by Scots law - the Prescription and Limitation (Scotland) Act 1973 sets a three-year prescriptive period for personal injury claims running from the date of the accident or the date of knowledge. We coordinate the claim under Scots law where the collision occurred in Scotland.
Local infrastructure
Hospitals, policing and public transport in Edinburgh
Hospitals serving Edinburgh
- Royal Infirmary of Edinburgh (Little France)Major Trauma Centre / Acute (A&E) · NHS LothianEH16 4SA
- Western General HospitalAcute · NHS LothianEH4 2XU
- Royal Hospital for Children and Young PeopleSpecialist (paediatric) · NHS LothianEH16 4TJ
- St John's Hospital (Livingston)Acute (A&E) - serves west of Edinburgh · NHS LothianEH54 6PP
- Royal Edinburgh HospitalSpecialist (mental health) · NHS LothianEH10 5HF
Policing and reporting
Police force: Police Scotland · Edinburgh Division (Division E) of Police Scotland, headquartered at Fettes Avenue, covering the City of Edinburgh local authority area
Non-injury reportable collisions in Edinburgh are reported via the force's online Collision Reporting Service. The Road Traffic Act 1988 duty to report at a police station within 24 hours applies to injury collisions, undetermined-blame collisions and where details have not been exchanged at the scene.
Ambulance trust
Scottish Ambulance Service
Public transport
Edinburgh Trams - a single 18km line running from Newhaven through York Place, Princes Street and Haymarket to Edinburgh Airport (the Newhaven extension opened in June 2023); ScotRail heavy-rail services from Edinburgh Waverley (one of the busiest stations in the UK outside London) and Edinburgh Haymarket; the Lothian Buses network (council-owned, the largest municipal bus operator in the UK); and Edinburgh Airport (EH12) - Scotland's busiest airport. Cross-border services from Waverley operate to London King's Cross on the East Coast Main Line and to other UK destinations via Avanti West Coast, LNER and CrossCountry.
Hotspots
Known incident hotspots in Edinburgh
- A720 Sheriffhall Roundabout - only at-grade junction on the bypass, regular peak congestion and merge collisions
- A720 Lothianburn / Hillend junction - slip-road merges onto 70mph dual carriageway
- A720 Calder Junction - M8 to A720 transfer with sustained queueing
- A1 Dunbar Road / Old Craighall - bypass to A1 transition
- Princes Street tram intersections - cyclist wheel-in-groove hazard at tracks
- Leith Walk - post-tram-extension layout changes since June 2023
- Holyrood Park drives - weekend closures and reduced visibility on the Queen's Drive loop
- Queensferry Crossing approach - high crosswind closures and lane restrictions
Neighbouring cities and towns we also cover
What we do
Accident management, end-to-end, for non-fault drivers in Edinburgh
From the moment you call us at the roadside to the day the at-fault driver's insurer settles your claim, we coordinate every step of a non-fault accident in Edinburgh. You drive away in a like-for-like replacement; we deal with the recovery, the storage, the engineer, the repairer and the insurer correspondence. There is no upfront cost. The schedule is recovered from the at-fault driver's insurer under established UK credit-hire authority.
01 · Recovery
24/7 accident recovery anywhere in Edinburgh
A flatbed or wheel-lift recovery vehicle is dispatched to the scene of your collision within minutes of your call. Recovery runs 24 hours a day, 365 days a year, with realistic ETAs that reflect peak-time congestion and the local road geometry around Edinburgh.
Your vehicle is taken to a CCTV-monitored partner yard kept inside or close to Edinburgh so recovery mileage stays low - that protects the recovery line from third-party insurer challenge weeks later, and keeps your vehicle accessible if you need to retrieve personal items.
- Police-protocol coordination on motorways and trunk roads
- Damaged-vehicle, immobile-vehicle and mobile-vehicle recovery
- Photographic record on collection and arrival
02 · Replacement vehicle
Like-for-like replacement on credit hire
Where credit hire is appropriate (Lagden v O'Connor; Dimond v Lovell), the at-fault driver's insurer is responsible for placing you into a like-for-like replacement vehicle while yours is repaired or replaced. That means equivalent class, equivalent fuel type, equivalent transmission and equivalent practical capability - not a token economy car.
Every replacement placed in Edinburgh is screened against any local Clean Air Zone, Low Emission Zone or congestion-charging scheme that applies, so the vehicle is usable on your normal route from day one. No additional charge to you.
- Door-to-door delivery and collection
- Equivalent class - saloon, SUV, van, taxi or PHV
- Hire window matched to repair window so no gap
03 · Engineering & repair
Independent engineer, then PAS 125 / BSI-compliant repair
Before any repair starts we commission an independent engineer's report. The engineer is not on the at-fault insurer's panel and is not paid out of a cost-controlled budget - they assess the damage against full retail repair scope and your vehicle's pre-accident specification.
The repair itself runs through a partner repairer who works to PAS 125 / BSI standards, with a full audit log, manufacturer-approved parts where specified, and a structural integrity sign-off on Cat S retentions before the vehicle returns to the road.
- Independent engineer, not the insurer's panel engineer
- PAS 125 / BSI compliant approved partner repairers
- Manufacturer-approved parts where specified
04 · Insurer claims handling
We deal with the at-fault insurer; you do not
Once the file is open, every letter, schedule, evidence pack request, chase and counter-offer with the at-fault driver's insurer goes through us. You do not need to be on a recorded line, you do not need to draft a Section 170 statement yourself, you do not need to keep a chase calendar. We do.
Where the at-fault driver is uninsured or untraced, we route the claim through the Motor Insurers' Bureau under their 2017 Uninsured / Untraced agreements, with your separate written consent. Where injury is involved, we refer to an authorised legal partner - again only with your separate written consent.
- Notification, evidence pack, schedule, chase, settlement
- MIB routing for uninsured / untraced drivers
- Separate, opt-in consent for any injury referral
How we help
Your Edinburgh non-fault claim, in five steps
The first hour after a non-fault collision sets the evidential foundation for the whole claim. Open the file with us inside that hour and the rest runs to a predictable timetable.
- 01
Hour 0-1
Call us at the scene
Make the scene safe, exchange details, photograph the layout and signals. Call us inside the first hour so we can dispatch recovery and start drafting evidence requests before CCTV retention windows expire.
- 02
Hour 1-24
We dispatch recovery
A 24/7 recovery vehicle takes you and your car to a CCTV-monitored partner yard. We file the police report (if reportable) and lodge the council, county and National Highways disclosure requests inside the 14-day retention window.
- 03
Day 1-3
Independent engineer inspection
We commission an independent engineer's report. Repair scope and like-for-like specification are evidenced before the at-fault insurer's first reserve is set, so the schedule is grounded on retail comparables, not auction prices.
- 04
Day 3-14
Replacement vehicle + repair
You collect a like-for-like replacement screened against any local clean-air or low-emission scheme. Repair runs in parallel through a PAS 125 / BSI-compliant approved partner repairer. Or, on a total loss, retain Cat S/N salvage if you prefer.
- 05
Week 4-12
Settlement coordination
We pursue the at-fault driver's insurer for the schedule (vehicle value, hire, storage, recovery, excess refund, loss of use). You pay nothing. Property damage typically settles in 6-18 weeks; injury referrals run on a separate consented track.
Why drivers in Edinburgh choose us
Local-authority literate. Itemised. Insurer-friendly.
We are not a referral broker, a claims farm or a generalist national handler with a map pinned to the wall. We work Edinburgh road-by-road, authority-by-authority, and we keep an evidence pack tight enough to defend on challenge.
"Two things matter on a non-fault claim: did you preserve the evidence in the first 72 hours, and is the schedule clean enough that the at-fault insurer cannot pick holes in it. The rest is just chase."- internal claims handling note, applied to every Edinburgh file
5
Major routes covered
24/7
Dispatch in Edinburgh
£0
Upfront cost
PAS 125
Repair compliance
14-31d
CCTV retention discipline
Police Scotland
Police protocol literate
Local-authority literate
We file CCTV and signal data disclosure with the right council, county, National Highways or police force inside the typical 14 to 31-day retention window - not a generic catch-all template.
Independent engineer, not insurer panel
Our engineers are not paid out of a cost-controlled insurer budget. They assess damage against full retail repair scope and your vehicle's pre-accident specification.
Itemised, transparent schedule
Every line - daily hire rate, storage day count, recovery distance, engineer's fee, repair scope items - is documented and disclosable on request. Nothing bundled into a 'claims handling fee'.
Direct insurer dialogue
We talk to the at-fault driver's insurer directly. No chase-by-email through a portal, no waiting weeks for a callback. The schedule moves on a defined cadence.
PAS 125 / BSI compliant repair
Approved partner repairers only. Manufacturer-approved parts where specified. Structural integrity sign-off on Cat S retentions. Full audit log on every job.
Salvage retention if you want it
Want to keep your car after a Cat S or Cat N total loss? We negotiate the deduction against the insurer's salvage agent's actual buy-back rate and coordinate the DVLA paperwork.
Ready when you are
Open your Edinburgh non-fault claim in under five minutes.
Vehicle types we handle
Cars, vans and motorbikes across Edinburgh
Different vehicle classes carry different evidential and recovery requirements. We adjust the playbook so the right specialist is on scene and the right insurer route is opened - whether you drive a private car, run a tradesperson's van or ride a motorbike across the Scotland East.
01
Cars
Non-fault private-car accidents in Edinburgh, including rear-end shunts, junction collisions and motorway interaction with HGV freight on routes such as A720 Edinburgh City Bypass. Like-for-like replacement, engineer inspection and PAS 125 / BSI compliant repair.
Car claims →02
Vans
Tradespeople and delivery drivers across Scotland East can lose hours per day a van is off-road. We prioritise quick recovery, like-for-like van replacement and tools / load handling on collection so you keep working.
Van claims →03
Motorbikes
Specialist recovery for motorcycles in Edinburgh, careful evidence capture for SMIDSY (Sorry Mate I Didn't See You) liability disputes, and consented injury referrals to authorised legal partners under UK GDPR Article 7.
Motorbike claims →Service lines in Edinburgh
Recovery, storage, repair, hire - all covered
Each step of the claim has a dedicated service page with the policy and process detail. Use the links below to read more about a specific stage of the Edinburgh claim journey.
Recovery →
24/7 dispatch to a CCTV-monitored partner yard.
Storage →
Daily-logged secure storage with photographic record.
Repair management →
PAS 125 / BSI compliant approved repairers.
Engineer inspection →
Independent engineer, retail repair scope.
Credit hire →
Like-for-like replacement screened for local zones.
Insurer claims handling →
Direct dialogue with the at-fault insurer.
Uninsured / hit-and-run →
Routed via the Motor Insurers' Bureau.
Motorway recovery →
Police-protocol coordination on trunk routes.
Frequently asked questions
- Does Edinburgh have a Low Emission Zone?
- Yes - the Edinburgh LEZ came into force on 1 June 2024, the most recently activated of Scotland's four LEZs. It covers a defined city-centre area and applies to all motor vehicles, not only specified classes. Vehicles must meet Euro 6 (diesel) or Euro 4 (petrol) standards to enter without penalty. The first contravention attracts a £60 charge (reduced by 50% if paid within 14 days) and the penalty doubles for each subsequent contravention within a 90-day period. We screen replacement vehicles against the live LEZ position at the date of placement.
- Who is the police force for Edinburgh?
- Police Scotland - the single territorial police force for the whole of Scotland, formed in 2013 by the merger of the eight legacy regional forces. Edinburgh sits within Division E (Edinburgh Division) headquartered at Fettes Avenue. There is no separate territorial force for Edinburgh as there is for English cities. Non-injury reportable collisions are reported via 101, at a police station, or through the Police Scotland online reporting route.
- What is the speed limit on Edinburgh's residential streets?
- 20mph is the default speed limit on most residential and city-centre streets across Edinburgh following the City of Edinburgh Council's phased rollout completed in 2018 - Edinburgh was one of the first major UK cities to adopt a citywide 20mph default. Principal A-roads sit at 30 or 40mph depending on the section, and the A720 City Bypass is signed at 70mph as a dual carriageway.
- Does the Edinburgh Festival affect traffic in August?
- Yes - substantially. For roughly four weeks in August the Edinburgh Festival, Fringe and International Book Festival bring an estimated million-plus visitors into the central area. Closure orders on central streets divert vehicle flow onto surrounding routes, pedestrian density on the Royal Mile, Princes Street, the Grassmarket and George Street is sustained at very high levels, and bus and taxi flow is heavily disrupted. Collisions during August disproportionately involve non-resident drivers, hire vehicles and pedestrians.
- What about the trams - how do they affect collision risk?
- Edinburgh Trams run from Newhaven through York Place, Princes Street and Haymarket to Edinburgh Airport, with the Newhaven extension having opened in June 2023. Tram tracks running flush with the carriageway on Princes Street, York Place and Leith Walk present a well-documented hazard for cyclists and motorcyclists - a wheel caught in the tram groove is a recurring cause of single-vehicle cycle collisions, and the case law on liability for groove-related incidents continues to develop in the Scottish courts.
- Does Scottish law apply to a collision in Edinburgh?
- Yes. A collision occurring in Scotland is governed by Scots law. The Prescription and Limitation (Scotland) Act 1973 sets a three-year prescriptive period for personal injury claims, running from the date of the accident or the date of knowledge. Court action below the financial limit is raised under Simple Procedure in the Sheriff Court - the Scottish equivalent of the English small-claims track, but with distinct rules set by the Scottish Civil Justice Council. We coordinate the claim under Scots law where the collision occurred in Scotland.
- Are there any tolls on the Forth crossings?
- No. Tolls on the Forth Road Bridge were abolished by the Scottish Government in February 2008, and the Queensferry Crossing - which opened in August 2017 and now carries the A90 trunk road - is toll-free. The Forth Road Bridge is now restricted to buses, taxis, cycles and pedestrians, with general motor traffic carried by the Queensferry Crossing.
Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about routes, regions and authorities is provided as general guidance and does not constitute legal, regulatory or insurance advice.
Talk to a real person
Start your Edinburgh accident claimUK accident support, end-to-end.
The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.
Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.
Visit our team
London office
124 City Road
London, EC1V 2NX
Coverage
- Phone & accident form24 / 7
- Recovery dispatch24 / 7
- Repair coordinationMon-Sat 8:00 - 18:00
- SundaysEmergency only
45+UK cities
9vehicle types
GDPRcompliant
Tip: submit the accident form first - our team will call back with a reference and next steps.