UK cities
45+
Direct coverage
Scotland North East · Scotland
Aberdeen Accident Management | Non-Fault Claims, 24/7
Aberdeen's AWPR bypass and busy A90 corridor support a wide mix of commuter and energy-sector traffic. We help non-fault drivers across the North East of Scotland.
- Aberdeen & Scotland North East-wide cover
- Police Scotland literate
- Like-for-like replacement
- Independent engineer
4
Aberdeen routes
24/7
Dispatch
£0
Upfront
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
Do you cover non-fault accident claims across Aberdeen?
Yes - we coordinate non-fault car accident management across Aberdeen and the wider Scotland North East, including 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair coordination through PAS 125 / BSI compliant repairers, like-for-like replacement vehicle screening and direct dialogue with the at-fault driver's insurer. Principal corridors covered include AWPR / A90, A92, A93, A96.
Local snapshot
Why Aberdeen non-fault claims need a Scotland North East-specific handler
Aberdeen's AWPR bypass and busy A90 corridor support a wide mix of commuter and energy-sector traffic. We help non-fault drivers across the North East of Scotland.
"Aberdeen runs on 3 principal A-roads - that means the disclosure request usually goes to the council or the regional highway authority, and the 14-day CCTV window is what decides whether the evidence pack lands on time."- handler note for the Aberdeen corridor
Principal Aberdeen routes
Where the road sits in the highway-authority hierarchy decides where the disclosure request goes. We file with the right authority inside the 14 to 31-day CCTV retention window.
- AWPR / A90
- A92
- A93
- A96
Non-fault accident support across Aberdeen
Aberdeen is the regional capital of North East Scotland, the third-largest city in Scotland after Glasgow and Edinburgh, and the historic energy capital of Europe. Built almost entirely from locally quarried grey granite - the source of the Granite City epithet - Aberdeen sits between the rivers Dee and Don on the North Sea coast, with a working harbour that has been the busiest UK port by tonnage for decades thanks to offshore oil and gas support vessels, fishing fleet activity and ferry services to Orkney and Shetland. The road network reflects that economy: heavy offshore-related HGV and crew-change traffic on the harbour approaches, oil-major commuter flows on the western arterials around Westhill and Dyce, and a tight granite-terraced city-centre grid that handles dense daytime activity around Union Street, the harbour quayside and the Bon Accord retail core.
The road network is operated under a two-tier authority arrangement. Transport Scotland - the Scottish Government agency responsible for the trunk road network in Scotland - manages the A90 trunk route through the city, including the Aberdeen Western Peripheral Route (AWPR), the A92 coast road south to Dundee, the A96 trunk route west to Inverurie and Inverness, and the A93 corridor to Royal Deeside. Aberdeen City Council is the highway authority for the local network including Anderson Drive (the western city ring), King Street, North Anderson Drive, Holburn Street, Great Western Road, Westburn Road and the dense residential grid across all ten AB city postcode districts. The two-tier split matters for non-fault claims because CCTV preservation requests and highway-correspondence go to different bodies depending on which road the collision sat on.
Aberdeen's claim profile reflects an unusually concentrated employer base - the oil and gas industry, supply-chain engineering firms, the University of Aberdeen, Robert Gordon University, NHS Grampian and Aberdeen Harbour. Commuter flow into Aberdeen from the AWPR ring brings drivers from Westhill, Kingswells, Portlethen, Newtonhill, Stonehaven, Inverurie and Banchory, and a substantial offshore-rotation population travels through Aberdeen Airport at Dyce and the heliport facilities at Aberdeen International. A non-fault claim opened with us in Aberdeen reflects those specifics - we file CCTV disclosure with the correct authority (Transport Scotland for AWPR and trunk routes, Aberdeen City Council for local roads) inside the appropriate retention window, and we apply the Scottish three-year personal injury limitation rather than the English three-year-from-knowledge formulation.
Population
~225,000
Area
186 km²
Density
~1,210 per km²
Postcodes
10 districts
Areas covered
10+
Council
Aberdeen City Council
Coverage detail
Postcode coverage in Aberdeen
Aberdeen City sits inside the AB10 to AB12, AB15, AB16 and AB21 to AB25 districts of the AB postcode area, with the wider AB30 to AB56 ranges covering Aberdeenshire towns such as Inverurie, Banchory, Stonehaven, Peterhead and Fraserburgh outside the city boundary. We coordinate non-fault accident claims across every Aberdeen City postcode district, with recovery routed to a CCTV-monitored partner yard inside the AWPR ring on the south or west side of the city depending on collision location. Scottish jurisdiction applies - the three-year personal injury limitation under the Prescription and Limitation (Scotland) Act 1973 governs every claim from these postcodes, which is one year shorter than the English and Welsh limitation period and a point we flag on every Aberdeen intake.
AB10AB11AB12AB15AB16AB21AB22AB23AB24AB25
Neighbourhoods
Areas and neighbourhoods we cover in Aberdeen
We support non-fault drivers, riders and cyclists across every neighbourhood in Aberdeen. Each area below is fully inside our service envelope, with recovery, storage and credit hire arrangements adjusted for the local road geometry.
City Centre
AB10Union Street, Bon Accord, Belmont Street - granite-terraced retail and night-time economy core; recurring rear-end shunts on the inner one-way system and dense pedestrian crossings.
Bridge of Don
AB22Large northern residential and commercial suburb north of the River Don; A90 trunk route corridor with high commuter flow into the city centre.
Cults
AB15Affluent western suburb on the North Deeside Road (A93) corridor; school-run congestion and recurring junction shunts on the A93.
Mannofield
AB15Inner-western residential area centred on Great Western Road; high cycling commute share and Hazlehead Park access.
Old Aberdeen
AB24Historic University of Aberdeen quarter at King's College; medieval street pattern, 20mph zones and high pedestrian activity.
Tillydrone
AB24North-west residential area adjacent to Seaton Park and the University; recurring junction collisions on Tillydrone Avenue and St Machar Drive.
Mastrick
AB16Large western housing area; A944 corridor toward Westhill carries heavy commuter and oil-industry traffic.
Northfield
AB16North-western housing area on the Haudagain approach; A96 Great Northern Road frontage and side-road junction collision clusters.
Kincorth
AB12Southern suburb across the Bridge of Dee; Wellington Road (A956) corridor toward South Harbour and Cove Bay industrial estate.
Bridge of Dee
AB10Southern entry to the city across the historic granite bridge; major junction with Anderson Drive and the South Anderson Drive / Holburn Street arteries.
Road network
Major roads and known hazards in Aberdeen
The road authority for each route is identified so the right disclosure request (council, combined authority, National Highways or Transport Scotland / Welsh Government) can be filed inside the typical 14 to 31-day CCTV retention window.
| Reference | Road / corridor | Authority | Notes |
|---|---|---|---|
| A90 (AWPR) | Aberdeen Western Peripheral Route | Transport Scotland | 58km dual-carriageway bypass opened 2019; takes A90 trunk traffic around the western edge of the city from Stonehaven to Blackdog with a Kingswells spur. |
| A90 | Aberdeen to Dundee / Fraserburgh trunk route | Transport Scotland | Scottish trunk route running through Aberdeen on the AWPR alignment; primary north-south strategic corridor for North East Scotland. |
| A92 | Coast Road | Transport Scotland | Coastal trunk route via Stonehaven, Arbroath and Dundee; King Street section through Aberdeen carries Bridge of Don commuter traffic. |
| A96 | Aberdeen to Inverness trunk route | Transport Scotland | Trunk route west via Inverurie, Huntly, Keith and Elgin to Inverness; Great Northern Road section through the city is a key urban arterial. |
| A93 | Royal Deeside Road | Transport Scotland | Westbound from Aberdeen via Cults, Banchory, Ballater and Braemar to Perthshire; school-run and tourist traffic congestion on the inner Cults section. |
| A944 | Westhill Road | Mixed | Westbound from Anderson Drive at Mastrick to Westhill, Alford and the Kingswells AWPR junction; heavy oil-industry commuter flow. |
| Anderson Drive | Western city ring | Council | 40mph dual carriageway from the Bridge of Dee in the south to the Haudagain area in the north; principal city-side ring road carrying western-suburb commuter traffic. |
| King Street | A92 northern arterial | Council | North-east radial from the city centre via Pittodrie to the Bridge of Don; high pedestrian and bus activity, recurring junction collisions. |
| A956 | Wellington Road | Council | Southern HGV corridor from the Bridge of Dee to South Harbour at Cove Bay; heavy commercial traffic to the new harbour facility. |
| Great Western Road | Western residential arterial | Council | Westbound from Holburn Street to Mannofield and Cults; high cycling density and recurring side-road shunts. |
Aberdeen's traffic profile
Aberdeen's most distinctive recent traffic feature is the Aberdeen Western Peripheral Route (AWPR), opened in stages through 2018 and fully operational by February 2019. The AWPR is a 58km dual-carriageway bypass that takes A90 trunk traffic around the western edge of the city from Stonehaven in the south to Blackdog in the north, with a spur to Kingswells junction. Before the AWPR opened, north-south A90 trunk traffic ran through the centre of Aberdeen via Anderson Drive and the notorious Haudagain roundabout. The opening removed an estimated 15,000 vehicles per day from Anderson Drive, transformed the air quality picture across the city, and shifted the collision profile - Aberdeen now sees a much higher proportion of dual-carriageway and slip-road collisions on the AWPR itself, with corresponding decreases on the older inner routes.
Within the city, Anderson Drive remains the principal western ring corridor, running from the Bridge of Dee in the south to the Haudagain area in the north and carrying substantial peak-time commuter flow toward the western suburbs of Cults, Mannofield and Hazlehead. The Haudagain junction at the meeting of the A92 (King Street and North Anderson Drive) and the A96 (Great Northern Road to Inverurie) was one of Scotland's worst-performing junctions for decades and was the subject of a major Transport Scotland improvement scheme that opened in 2023, replacing the constrained roundabout with a signalised priority arrangement and a new link road. The improvement reduced queueing significantly but the junction still sees recurring rear-end shunts at peak times as drivers learn the new layout.
Aberdeen Harbour activity drives a distinctive HGV pattern through the city. The original harbour at Footdee handles cruise ships, ferries and supply vessels, with HGV access via Market Street and South Esplanade. The new Aberdeen South Harbour at Nigg Bay (Cove Bay), opened in 2022, has shifted some of the heaviest cargo and project freight south of the city, reducing pressure on the central streets but creating new HGV flows on the A956 Wellington Road corridor. Cycling activity is concentrated along the Deeside Way (a former railway line converted to a shared-use path), with a more limited on-carriageway cycle network than UK cities of comparable size - a fact that shapes the evidence pack on cyclist-involved claims.
ABERDEEN
03
Section 3 of the walkthrough.
Haudagain Junction - A92 / A96 interchange
The Haudagain junction sits at the meeting of the A92 (running south as Anderson Drive and north as North Anderson Drive toward Bridge of Don) and the A96 (running west as Great Northern Road toward Inverurie and Inverness). For decades it was the most notorious congestion bottleneck in North East Scotland - a small constrained roundabout handling more than 50,000 vehicles per day with peak-time queues regularly stretching back to the Bridge of Dee in the south and to Mastrick in the west. The Haudagain Improvement scheme, delivered by Transport Scotland with construction by a joint contracting team and opened to traffic in spring 2023, replaced the roundabout with a signalised junction and constructed a new Manor Avenue link road that diverts local traffic away from the strategic flow.
Post-improvement, journey times through the junction have reduced substantially, but the collision profile we see on intake reflects the transitional behaviour of drivers familiar with the old roundabout layout - rear-end shunts at the new signal stops, lane-confusion sideswipes on the approaches, and pedestrian incidents at the new crossing points. Transport Scotland CCTV coverage of the junction is dense, and Aberdeen City Council holds local CCTV on Manor Avenue and the surrounding residential streets. We lodge dual CCTV preservation requests - to Transport Scotland for the A92/A96 strategic carriageways and to Aberdeen City Council for the side-road and pedestrian-crossing footage - within 72 hours of intake on any Haudagain-area collision.
What makes Aberdeen claims distinctive
Aberdeen's economy is shaped above all by the offshore oil and gas industry. Major operators including BP, Shell, TotalEnergies, ConocoPhillips, Harbour Energy and Equinor maintain corporate offices in the city, supported by a deep supply chain of engineering, geoscience, drilling and logistics firms. The 2014-16 oil price downturn and the subsequent uneven recovery, compounded by the post-pandemic energy transition and successive North Sea taxation changes, have produced a fleet profile where corporate-leased premium vehicles share the commuter routes with older private cars in equal measure. Replacement-vehicle policy on a non-fault Aberdeen claim therefore frequently has to match a credit-hire executive saloon or 4x4 against a written-off vehicle of the same class - we screen the replacement against the loss vehicle's specification at the date of placement.
Aberdeen also functions as the academic, healthcare and sporting centre of North East Scotland. The University of Aberdeen - founded in 1495 and one of the four ancient Scottish universities - sits in Old Aberdeen with around 15,000 students concentrated in AB24. Robert Gordon University at Garthdee in AB10 has a further ~17,000 students. Aberdeen Royal Infirmary at Foresterhill in AB25 is the major acute and trauma hospital for the whole of North East Scotland and Orkney/Shetland, with the co-located Royal Aberdeen Children's Hospital handling paediatric trauma referrals from across the region. Aberdeen FC plays at Pittodrie Stadium in AB24 (with a new stadium planned at the harbour-side beach location), and match-day traffic on the King Street and Beach Boulevard corridors drives a distinctive Saturday evening incident peak that we factor into our intake assessment.
Clean Air Zone
Aberdeen has had a Low Emission Zone (LEZ) in force since 1 June 2024 covering the city centre core under the Scottish LEZ framework established by the Transport (Scotland) Act 2019. Critically - and unlike the English Clean Air Zone model - the Scottish LEZ rules apply to ALL motor vehicles, including private cars, vans, taxis and HGVs, not just commercial fleets. Non-compliant vehicles (broadly, petrol cars older than Euro 4 / pre-2006 and diesel cars older than Euro 6 / pre-September 2015) entering the zoned area face a £60 penalty charge, doubling on each subsequent breach within 90 days up to a capped maximum (£480 for cars and light vans, £960 for buses and HGVs). Replacement vehicles for Aberdeen non-fault claims are screened against the LEZ compliance database at the date of placement to avoid placing a vehicle that would itself attract daily penalties.
Tolls and charges
No toll roads in or near Aberdeen. The A90 trunk route, the AWPR and the A96 are all toll-free under Scottish trunk road policy - toll bridges on the Forth, Tay and Erskine crossings were abolished in 2008. Aberdeen International Airport at Dyce operates a short-stay drop-off charging policy at the terminal forecourt under the airport's commercial rules; the wider public road network into the city is uncharged.
Speed limits
20mph is the default speed limit across most residential streets in the City of Aberdeen following the council's progressive rollout, which accelerated after the Scottish Government's national 20mph framework guidance. Principal A-roads in the city sit at 30 or 40mph depending on the section - Anderson Drive runs at 40mph along most of its length. The AWPR (A90) is signed at 70mph as a dual carriageway under Scottish trunk-road rules. The A96 Great Northern Road inside the city is signed at 30 or 40mph.
Local infrastructure
Hospitals, policing and public transport in Aberdeen
Hospitals serving Aberdeen
- Aberdeen Royal InfirmaryAcute (A&E) · NHS GrampianAB25 2ZN
- Royal Aberdeen Children's HospitalSpecialist · NHS GrampianAB25 2ZG
- Aberdeen Maternity HospitalSpecialist · NHS GrampianAB25 2ZL
- Woodend HospitalCommunity · NHS GrampianAB15 6XS
- Royal Cornhill HospitalSpecialist · NHS GrampianAB25 2ZH
Policing and reporting
Police force: Police Scotland · North East Division (covering Aberdeen City, Aberdeenshire and Moray), headquartered at Queen Street, Aberdeen
Non-injury reportable collisions in Aberdeen are reported via the force's online Collision Reporting Service. The Road Traffic Act 1988 duty to report at a police station within 24 hours applies to injury collisions, undetermined-blame collisions and where details have not been exchanged at the scene.
Ambulance trust
Scottish Ambulance Service
Public transport
First Aberdeen and Stagecoach Bluebird operate the principal bus network across the city and into Aberdeenshire. Aberdeen railway station on Guild Street is served by ScotRail (intercity services to Glasgow, Edinburgh and Inverness), LNER (East Coast Main Line services to Edinburgh, Newcastle and London King's Cross), and CrossCountry. Aberdeen International Airport at Dyce in AB21 serves UK domestic and European destinations and is the principal North Sea helicopter base for offshore crew changes. NorthLink ferries operate from Aberdeen Harbour to Kirkwall (Orkney) and Lerwick (Shetland).
Hotspots
Known incident hotspots in Aberdeen
- AWPR (A90) Charleston junction - slip-road merge collisions at the southern terminus near Stonehaven
- AWPR (A90) Kingswells junction - high-volume oil-industry commuter merge at peak times
- Haudagain junction A92/A96 - transitional driver behaviour following the 2023 layout change
- Anderson Drive / Queens Road junction - recurring rear-end shunts at signal stops
- Bridge of Dee - southern entry choke point with Anderson Drive and Holburn Street
- King Street / Beach Boulevard - Pittodrie match-day traffic peaks
- Whitemyres roundabout (A944 / Lang Stracht) - Mastrick western commuter bottleneck
- A96 Great Northern Road at Bucksburn - Aberdeen Airport approach congestion
- Wellington Road (A956) at Cove - South Harbour HGV access
- Union Street city centre - pedestrian-priority section with cycle and bus interactions
What we do
Accident management, end-to-end, for non-fault drivers in Aberdeen
From the moment you call us at the roadside to the day the at-fault driver's insurer settles your claim, we coordinate every step of a non-fault accident in Aberdeen. You drive away in a like-for-like replacement; we deal with the recovery, the storage, the engineer, the repairer and the insurer correspondence. There is no upfront cost. The schedule is recovered from the at-fault driver's insurer under established UK credit-hire authority.
01 · Recovery
24/7 accident recovery anywhere in Aberdeen
A flatbed or wheel-lift recovery vehicle is dispatched to the scene of your collision within minutes of your call. Recovery runs 24 hours a day, 365 days a year, with realistic ETAs that reflect peak-time congestion and the local road geometry around Aberdeen.
Your vehicle is taken to a CCTV-monitored partner yard kept inside or close to Aberdeen so recovery mileage stays low - that protects the recovery line from third-party insurer challenge weeks later, and keeps your vehicle accessible if you need to retrieve personal items.
- Police-protocol coordination on motorways and trunk roads
- Damaged-vehicle, immobile-vehicle and mobile-vehicle recovery
- Photographic record on collection and arrival
02 · Replacement vehicle
Like-for-like replacement on credit hire
Where credit hire is appropriate (Lagden v O'Connor; Dimond v Lovell), the at-fault driver's insurer is responsible for placing you into a like-for-like replacement vehicle while yours is repaired or replaced. That means equivalent class, equivalent fuel type, equivalent transmission and equivalent practical capability - not a token economy car.
Every replacement placed in Aberdeen is screened against any local Clean Air Zone, Low Emission Zone or congestion-charging scheme that applies, so the vehicle is usable on your normal route from day one. No additional charge to you.
- Door-to-door delivery and collection
- Equivalent class - saloon, SUV, van, taxi or PHV
- Hire window matched to repair window so no gap
03 · Engineering & repair
Independent engineer, then PAS 125 / BSI-compliant repair
Before any repair starts we commission an independent engineer's report. The engineer is not on the at-fault insurer's panel and is not paid out of a cost-controlled budget - they assess the damage against full retail repair scope and your vehicle's pre-accident specification.
The repair itself runs through a partner repairer who works to PAS 125 / BSI standards, with a full audit log, manufacturer-approved parts where specified, and a structural integrity sign-off on Cat S retentions before the vehicle returns to the road.
- Independent engineer, not the insurer's panel engineer
- PAS 125 / BSI compliant approved partner repairers
- Manufacturer-approved parts where specified
04 · Insurer claims handling
We deal with the at-fault insurer; you do not
Once the file is open, every letter, schedule, evidence pack request, chase and counter-offer with the at-fault driver's insurer goes through us. You do not need to be on a recorded line, you do not need to draft a Section 170 statement yourself, you do not need to keep a chase calendar. We do.
Where the at-fault driver is uninsured or untraced, we route the claim through the Motor Insurers' Bureau under their 2017 Uninsured / Untraced agreements, with your separate written consent. Where injury is involved, we refer to an authorised legal partner - again only with your separate written consent.
- Notification, evidence pack, schedule, chase, settlement
- MIB routing for uninsured / untraced drivers
- Separate, opt-in consent for any injury referral
How we help
Your Aberdeen non-fault claim, in five steps
The first hour after a non-fault collision sets the evidential foundation for the whole claim. Open the file with us inside that hour and the rest runs to a predictable timetable.
- 01
Hour 0-1
Call us at the scene
Make the scene safe, exchange details, photograph the layout and signals. Call us inside the first hour so we can dispatch recovery and start drafting evidence requests before CCTV retention windows expire.
- 02
Hour 1-24
We dispatch recovery
A 24/7 recovery vehicle takes you and your car to a CCTV-monitored partner yard. We file the police report (if reportable) and lodge the council, county and National Highways disclosure requests inside the 14-day retention window.
- 03
Day 1-3
Independent engineer inspection
We commission an independent engineer's report. Repair scope and like-for-like specification are evidenced before the at-fault insurer's first reserve is set, so the schedule is grounded on retail comparables, not auction prices.
- 04
Day 3-14
Replacement vehicle + repair
You collect a like-for-like replacement screened against any local clean-air or low-emission scheme. Repair runs in parallel through a PAS 125 / BSI-compliant approved partner repairer. Or, on a total loss, retain Cat S/N salvage if you prefer.
- 05
Week 4-12
Settlement coordination
We pursue the at-fault driver's insurer for the schedule (vehicle value, hire, storage, recovery, excess refund, loss of use). You pay nothing. Property damage typically settles in 6-18 weeks; injury referrals run on a separate consented track.
Why drivers in Aberdeen choose us
Local-authority literate. Itemised. Insurer-friendly.
We are not a referral broker, a claims farm or a generalist national handler with a map pinned to the wall. We work Aberdeen road-by-road, authority-by-authority, and we keep an evidence pack tight enough to defend on challenge.
"Two things matter on a non-fault claim: did you preserve the evidence in the first 72 hours, and is the schedule clean enough that the at-fault insurer cannot pick holes in it. The rest is just chase."- internal claims handling note, applied to every Aberdeen file
4
Major routes covered
24/7
Dispatch in Aberdeen
£0
Upfront cost
PAS 125
Repair compliance
14-31d
CCTV retention discipline
Police Scotland
Police protocol literate
Local-authority literate
We file CCTV and signal data disclosure with the right council, county, National Highways or police force inside the typical 14 to 31-day retention window - not a generic catch-all template.
Independent engineer, not insurer panel
Our engineers are not paid out of a cost-controlled insurer budget. They assess damage against full retail repair scope and your vehicle's pre-accident specification.
Itemised, transparent schedule
Every line - daily hire rate, storage day count, recovery distance, engineer's fee, repair scope items - is documented and disclosable on request. Nothing bundled into a 'claims handling fee'.
Direct insurer dialogue
We talk to the at-fault driver's insurer directly. No chase-by-email through a portal, no waiting weeks for a callback. The schedule moves on a defined cadence.
PAS 125 / BSI compliant repair
Approved partner repairers only. Manufacturer-approved parts where specified. Structural integrity sign-off on Cat S retentions. Full audit log on every job.
Salvage retention if you want it
Want to keep your car after a Cat S or Cat N total loss? We negotiate the deduction against the insurer's salvage agent's actual buy-back rate and coordinate the DVLA paperwork.
Ready when you are
Open your Aberdeen non-fault claim in under five minutes.
Vehicle types we handle
Cars, vans and motorbikes across Aberdeen
Different vehicle classes carry different evidential and recovery requirements. We adjust the playbook so the right specialist is on scene and the right insurer route is opened - whether you drive a private car, run a tradesperson's van or ride a motorbike across the Scotland North East.
01
Cars
Non-fault private-car accidents in Aberdeen, including rear-end shunts, junction collisions and motorway interaction with HGV freight on routes such as AWPR / A90. Like-for-like replacement, engineer inspection and PAS 125 / BSI compliant repair.
Car claims →02
Vans
Tradespeople and delivery drivers across Scotland North East can lose hours per day a van is off-road. We prioritise quick recovery, like-for-like van replacement and tools / load handling on collection so you keep working.
Van claims →03
Motorbikes
Specialist recovery for motorcycles in Aberdeen, careful evidence capture for SMIDSY (Sorry Mate I Didn't See You) liability disputes, and consented injury referrals to authorised legal partners under UK GDPR Article 7.
Motorbike claims →Service lines in Aberdeen
Recovery, storage, repair, hire - all covered
Each step of the claim has a dedicated service page with the policy and process detail. Use the links below to read more about a specific stage of the Aberdeen claim journey.
Recovery →
24/7 dispatch to a CCTV-monitored partner yard.
Storage →
Daily-logged secure storage with photographic record.
Repair management →
PAS 125 / BSI compliant approved repairers.
Engineer inspection →
Independent engineer, retail repair scope.
Credit hire →
Like-for-like replacement screened for local zones.
Insurer claims handling →
Direct dialogue with the at-fault insurer.
Uninsured / hit-and-run →
Routed via the Motor Insurers' Bureau.
Motorway recovery →
Police-protocol coordination on trunk routes.
Frequently asked questions
- Does the Aberdeen Low Emission Zone apply to private cars?
- Yes - and this is a critical distinction from the English Clean Air Zone model. The Aberdeen LEZ, in force since 1 June 2024, applies under Scottish LEZ rules to ALL motor vehicles including private cars, vans, taxis, buses and HGVs. Non-compliant vehicles (broadly petrol pre-2006 and diesel pre-September 2015) entering the zoned city-centre area face a £60 penalty, doubling on each subsequent breach within 90 days up to capped maxima. We screen any replacement vehicle for an Aberdeen claim against the LEZ compliance database at the date of placement so the credit-hire car does not itself attract penalties.
- How do I report a non-injury collision in Aberdeen?
- Police Scotland's North East Division handles all reportable collisions in Aberdeen City, Aberdeenshire and Moray. Non-injury collisions where details have been exchanged at the scene are reported via the Police Scotland online collision reporting form or by calling 101. Injury collisions require attendance and a formal report - the divisional headquarters is at Queen Street in the city centre. Scottish reporting requirements operate under the Road Traffic Act 1988 in the same way as in England and Wales, but follow-up correspondence flows through Police Scotland rather than a county or metropolitan force.
- How did the AWPR opening change Aberdeen's collision profile?
- The Aberdeen Western Peripheral Route opened fully in February 2019 and removed an estimated 15,000 vehicles per day from Anderson Drive and the inner city routes by diverting A90 trunk traffic around the western edge of the city. The collision profile we now see on Aberdeen intake reflects that shift - a much higher share of incidents on the AWPR dual carriageway and its slip roads (particularly at the Charleston, Stonehaven, Kingswells and Blackdog junctions), and correspondingly lower volumes on the older inner routes. Transport Scotland is the highway authority for the AWPR for CCTV and correspondence purposes.
- Are credit-hire vehicles available for offshore-rotation drivers?
- Yes. Aberdeen's offshore workforce typically follows a two-week-on / three-week-off rotation pattern, with crew changes routed through Aberdeen International Airport and the heliport at Dyce. We can place a replacement vehicle that sits idle on the offshore leg and is available on the onshore leg, with daily-use logging that supports the credit-hire mitigation requirement. The replacement specification is matched to the written-off vehicle - frequently a corporate-leased premium saloon or 4x4 for oil-major employees, which we match against the same class.
- What is the Scottish personal injury limitation period?
- Three years from the date of the accident, under section 17 of the Prescription and Limitation (Scotland) Act 1973. Scotland uses a discoverability provision similar to the English law but the running of the period and the postponement rules differ - Scottish solicitors and Scottish courts handle Aberdeen personal injury claims, and the Simple Procedure in the Sheriff Court applies to small claims up to £5,000 rather than the English County Court small claims track. We confirm Scottish jurisdiction and the three-year horizon at the first intake call.
- Does Aberdeen Harbour HGV traffic affect non-fault claim intake?
- Yes. Aberdeen Harbour is the busiest UK port by tonnage thanks to offshore oil and gas support vessels, with the original Footdee harbour served by HGVs via Market Street and the new South Harbour at Nigg Bay (opened 2022) served via the A956 Wellington Road. Collisions involving harbour-bound HGVs frequently feature in our intake from the AB11, AB12 and AB10 postcode districts. We coordinate with the haulier's insurer and, where relevant, the harbour authority's CCTV team - the new South Harbour facility has dense modern CCTV coverage that we request inside the 28-day retention window.
- Where will my vehicle be stored after an Aberdeen collision?
- At a CCTV-monitored partner yard inside or close to the AWPR ring, with the choice of yard depending on the collision location - south-side recoveries route to a Bridge of Dee / Tullos yard, north-side to a Bridge of Don / Dyce yard, and city-centre collisions to whichever is the lower-mileage option. Daily-logged secure storage with a photographic record on arrival and before release, with the storage and recovery line on the claim schedule kept defensible against the insurer's reasonableness test.
Liability for any road traffic collision remains subject to the at-fault driver's insurer's assessment and the available evidence. Replacement vehicle, credit hire, recovery, storage and repair support are subject to eligibility, the evidential record and reasonable need. We do not provide legal advice. Personal injury enquiries are referred only with your separate written consent to authorised legal or regulated partners. Information on this page about routes, regions and authorities is provided as general guidance and does not constitute legal, regulatory or insurance advice.
Talk to a real person
Start your Aberdeen accident claimUK accident support, end-to-end.
The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.
Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.
Visit our team
London office
124 City Road
London, EC1V 2NX
Coverage
- Phone & accident form24 / 7
- Recovery dispatch24 / 7
- Repair coordinationMon-Sat 8:00 - 18:00
- SundaysEmergency only
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